Communication systems and methods are described. In an illustrative embodiment, embeddable code is provided to a user to embed on a user web page. A communication request is received from a visitor via a user interface displayed on the user web page, the user interface including an address field configured to receive from the visitor an address associated with the visitor, and a text entry field configured to receive a text message from the visitor, wherein the user interface is generated at least in part by the code. If the visitor enters a phone address into the address field, a determination is made as to whether the phone address is valid at least partly in response to a first action by the visitor. If the visitor enters text into the text entry field, the text is transmitted to the user at least partly in response to a second action by the visitor.

A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessing information from a data source about workforce availability and state information; a processing component for processing queue information and workforce information; and a message generation and delivery component for generating a workforce allocation recommendation based on processing results and sending the recommendation to a target entity. In a preferred embodiment, the application periodically accesses the queue and the data source to obtain the most recent information for processing and generates periodic recommendations based on real-time requirements of events and availability states of resources, the recommendations sent ahead of time before the resources are required.

Disclosed is a method of cross-social network communication. The method may include determining a plurality of recipients of a social networking service interaction, determining a plurality of target social networking services based upon the plurality of recipients of the social networking service interaction, and a plurality of authentication information associated with the plurality of social networking services. The method may include constructing an application programming interface call for each of the plurality of target social networking services, the application programming interface call associated with the social networking service interaction, the application programming interface call specifying one or more of the plurality of recipients that is to receive the interaction, the one or more of the plurality of recipients being members of the particular target social networking service.

A method includes storing, by one or more computer processors, a plurality of blocks in a queue, wherein each block includes at least one received message, and wherein each block is associated with a time that the block was stored in the queue. The method further includes designating, by the one or more computer processors, as inactive one or more blocks having associated storage times that are older than a first time. The method further includes reading, by the one or more computer processors, messages from inactive blocks until a second time that is older than the first time. The method further includes deleting, by the one or more computer processors, one or more inactive blocks from the queue having associated storage times that are older than the second time.

A method may include receiving, by a computing device associated with a user, a message from an origination source and receiving, by the computing device, an audio input. The method may also include determining, by the computing device and based at least in part on the audio input and contextual information, a probability that the user intends to send a response message to the origination source. The method may further include, responsive to determining that the probability the user intends to send the response message to the origination source satisfies a threshold probability, determining, by the computing device, that the user intends to send the response message to the origination source. The method may also include, responsive to determining that the user intends to send the response message to the origination source, generating, by the computing device and based on the audio input, the response message, and sending, by the computing device, the response message to the origination source.

Managing email content in an activity stream includes receiving a selection of a number of criteria that indicate content to be presented in an activity stream, retrieving email content based on the number of criteria, and displaying the email content in an activity stream by referencing email data related to the metadata.

A method and system for managing an electronic mail. A command list of a communication electronic mail transmission protocol is partitioned into command sub-lists using recursive parameters appearing in the command list prior to the partitioning of the command list. Each recursive parameter is a command that is repeated in respective command sub-lists as a result of the partitioning. Each command sub-list includes at least one command pertaining to a receiver or sender of the electronic mail. Each command sub-list is individually selectable for subsequent use of the at least one command in a subsequently selected command sub-list in implementing the electronic mail. A selection of at least one of the command sub-lists viewable in a user interface is received. Each command of the at least one command specifies a respective aspect of how to implement the electronic mail in a subsequent implementation of the electronic mail.

A system or computer usable program product for managing assets including receiving a task across a network to be performed by a set of assets, identifying a subset of assets owned by an owner, transmitting a personalized direct communication across the network to the owner, wherein the personalized direct communication requests approval for use of the subset of assets to execute the task, and responsive to receiving an approval communication across the network from the owner indicating respective approved assets from the subset of assets producing a set of approved assets, automatically transmitting a set of communications across the network to the set of approved assets for execution of the task.

A method and system for routing intelligence information related to security. The security system provides rules that identify conditions and routing instructions that are to be applied to intelligence information. A security organization may create and modify rules to ensure the appropriate routing of intelligence information in a timely manner. The security system may receive intelligence information from various sources. Regardless of the form or source of intelligence information, the security system analyzes the intelligence information to determine whether any conditions of the rules are satisfied. When a condition of a rule is satisfied, the security system sends a notification of the intelligence information in accordance with the routing instructions for that rule. In this way, intelligence information can be automatically and quickly routed to the appropriate security personnel for further processing.

A vehicle wheel overlay attachment system disclosed herein provides for wheel overlays, or wheel skins, that are readily installable over existing wheels by securing directly to a wheel center cap. The center cap is adapted to be inserted into the center hub portion of the wheel, much like a traditional center cap, but also contains a system for securing a wheel overlay to the center cap. When properly installed on the center cap, the wheel overlay will be snugly positioned over the wheel thereby changing the appearance of the vehicle wheel.