A virtual assistant system to control external services via messaging includes a mobile device configured to participate in a messaging session between a plurality of other participants, to receive an input command from a user, to translate the received input command into a semantic atom, and to transmit the semantic atom via a message to the messaging session, and an assistant server configured to receive the semantic atom via the message, the assistant server including at least one plugin, the plugin corresponding to a respective external service and configured to generate a proprietary language command corresponding to the received semantic atom, the proprietary language command controlling the corresponding external service to perform a function corresponding to the input command.

An indication is used to control how message service information is routed over different domains. For example, an access terminal may be configured with an indication that indicates that a message service is preferred to be invoked over an IP domain or that the message service is not be invoked over the IP domain. The access terminal then delivers message service information based on the value of the indication. In some cases, a network entity generates the indication and sends the indication to the access terminal. In some cases, a domain for delivery of message service information is selected based on a domain that was selected for particular type of traffic.

A virtual assistant system includes a mobile device to receive an input command corresponding to a function to be performed at one or more external services, to translate the input command into a semantic atom representing the command, and to transmit the semantic atom, and an assistant server configured to receive the transmitted semantic atom, the assistant server including a plurality of plugins, each plugin corresponding to a respective one of the external services and configured to generate a proprietary language command corresponding to the received semantic atom for each external service in which the function is to be performed.

A unified communications system enables a user to simultaneously manage real time voice communication with background audio streams such as a music. In one embodiment, the system comprises a plurality of devices connected through a persistent voice over IP channel, where each device is playing background audio independently, and each device is operatively coupled to a microphone. When a connected user speaks, Voice Activity Detection results in the automatic adjustment of background audio on other connected devices, the adjustments based upon user-input settings on each device.

The invention provides a system and method for determining when a message is received by a recipient or an agent for the recipient. A link is activated at the recipient to provide an indication that the message has been opened by the recipient. The activation of the link may cause a server remote from the recipient to take some further action.

First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.

A method and associated systems for using analytics to optimize performance of a messaging system via topic migration to alternate delivery methods. A messaging system delivers messages organized into topics to users by any of several message-delivery mechanisms, such as a publish/subscribe push mechanism and an HTTP polling pull mechanism. A processor analyzes characteristics of messages associated with a particular topic and delivered by a first delivery mechanism, and if it finds that those characteristics render the first delivery mechanism an inefficient or expensive way to deliver those messages, it determines whether a second mechanism would be more efficient or less expensive. If so, the messaging system then migrates all messages associated with the topic to the second mechanism, regardless of an identity or other characteristic of a user that receives messages associated with the topic.

Methods for preventing the transmission of sensitive information to locations outside of a secure network by a person who has legitimate access to the sensitive information are described. In some embodiments, in order for an end user of a computing device to establish a secure connection with a secure network and access data stored on the secure network, a client application running on the computing device may be required by the secure network. The client application may monitor visual cues (e.g., facial expressions and gestures) associated with the end user, detect suspicious activity performed by the end user based on the visual cues, and in response to detecting suspicious activity may perform mitigating actions to prevent the transmission of sensitive information such as alerting human resources personnel or requiring authorization prior to sending information to locations outside of the secure network.

Embodiments of the present invention address deficiencies of the art in respect to discussion forum management and provide a method, system and computer program product for instant conversations in a thread within a discussion forum. In an embodiment of the invention, a method for instant conversations in a thread within a discussion forum can be provided. The method can include providing a discussion forum and initiating a thread in the discussion forum and measuring a temporal proximity of postings between two or more users in the thread. In response to determining a close temporal proximity, an instant messaging session can be launched between the two or more users and entries in the instant messaging session can be inserted as responses to the thread in the discussion form.

A system includes a first computing device client associated with a first user in a community of users operable to send content to publish to a data aggregation server. The data aggregation server is operable to receive the content to publish from the first computing device client, host a first user profile associated with the first user of the first computing device client, the first user profile identifying a targeted recipient in the community of users, and disseminate automatically the content received from the first computing device client to a second computing device client associated with the targeted recipient, without receiving input from the first computing device client explicitly specifying the targeted recipient to whom the content is disseminated.