Techniques are described for expediting a generation of a means of communication between two people associated with different organizations. A first person associated with a communication platform may submit a request to the communication platform to generate an invitation to communicate via the communication platform. The first person may provide the invitation to a second person directly or via the communication platform. Responsive to receiving an indication that the second person has accepted the invitation, the communication platform may generate the means of communication between the first person and the second person. The communication platform may update respective user interfaces to include the means of communication. The communication platform may process messages and/or data between the first person and the second person that is input on the respective user interface and sent via the means of communication.

According to certain embodiments, a message bus system comprises a first client and a second client. The first client is configured to publish messages associated with a message topic to a message bus, and the second client is configured to receive the messages associated with the message topic from the message bus. The message bus system is configured to unsubscribe the second client from the message topic based at least in part on determining that a demand of the second client for the messages associated with the message topic has fallen below a threshold.

In one or more implementations, a messaging history between a first user and a second user may be analyzed to determine a context for a new messaging session between the first user and the second user. A reminder message to the at least one of the first user or the second user may be displayed in a messaging user interface element that replaces a default message. The reminder message may be related to a tone for the new messaging session.

Systems and methods are provided for controlling interactions between customers and agents. One embodiment is a system that includes an interface which receives a request to initiate a conversation. The system also includes a controller that acts as a message broker for the conversation by initiating a message stream between a customer device and an agent device, and records a time from receipt of each customer message to receipt of a corresponding agent response during the message stream. The controller also identifies an issue that the conversation is directed to, adjusts a permitted time period for agent responses based on a complexity of the issue, calculates an effectiveness score for the agent based on a number of agent responses that were provided within the permitted time period, updates a profile for the agent with the effectiveness score, and uses the effectiveness score as criteria for selecting the agent.

The present invention provides a method, system, and computer program product of managing and displaying online messages along timelines. In an embodiment, the present invention includes receiving a plurality of online messages from an online website, determining sets of similar online messages among the plurality of online messages, and displaying on a computer display each of the sets of similar online messages along a graphical representation of a timeline corresponding to the each of the sets of similar online messages, resulting in displayed timelines and displayed online messages. In a further embodiment, the present invention includes in response to receiving a new online message from the online website, determining each set among the sets of similar online messages to which the new online message is similar, and displaying on the computer display the new online message, resulting in a displayed new online message.

A control apparatus includes a receiving unit, a first controller, and a second controller. The receiving unit receives an instruction to execute a predetermined process corresponding to a post posted on a space provided by a service. The predetermined process is executed on one or more target posts posted on the space. The space presents posts in a predetermined direction in a chronological order. The first controller performs control to execute the predetermined process in response to the instruction. In a case where the one or more target posts of the predetermined process are posted on the space and a predetermined condition is satisfied, the second controller removes at least one post from the space and posts an alternative post corresponding to the removed at least one post on the space.

A method comprising: receiving two or more user identifiers and a request to establish a messaging group, each user identifier being associated with a different user device with a different instance of a messaging application on the respective different user device; establishing the messaging group to enable communication between the different user devices; receiving a plurality of messages; routing the plurality of messages to the respective different instances of the messaging application; receiving a request to add a new member to the messaging group, the request including identity information of the new member and insertion information, the messaging group being associated with a thread of message history; determining an insertion point in the thread of message history; adding the new member to the messaging group to enable the new member to communicate with other members of the messaging group and to see messages up to the insertion point.

Systems, methods, and media are used to identify phishing attacks. A notification of a phishing attempt with a parameter associated with a recipient of the phishing attempt is received at a security management node. In response, an indication of the phishing attempt is presented in a phishing attempt search interface. The reported phishing attempts may be aggregated based upon specified criteria to avoid redundant incidents that may hinder remediation efforts.

Methods, computer-readable media, software, and apparatuses may assist a consumer in unsubscribing from unwanted mailing list traffic and email based relationships. A consumer's discovered accounts and subscriptions may be listed and displayed to the consumer. For each identified account or subscription, an unsubscribe and deletion action may be determined and automated for the consumer.

A messaging system includes sending and a recipient devices communicating through a central unit, a first software module loaded and executed in the sending and recipient devices, and a second software module loaded and executed in the central unit, the first and second software modules creating, managing, and exchanging: items of a first open type that include a chat, a message, or a digital element that are always visible on a screen of a device display, and items of a second reserved type that include a chat, a message, or a digital element that switch between a visible state in which they displayed, entirely or as a preview, on a specific area of the screen, and a hidden state in which they are not displayed on the screen and also do not occupy the specific area of the screen, which they occupy instead when in the visible state.