Systems and techniques for providing security data points from an electronic message are presented. A system can determine a first interne protocol (IP) address of a computing device in response to a user of the computing device opening an email sent to an email address corresponding to a particular electronic account of the user, the email comprising an IP address tracking mechanism. The system can also compare the first IP address with one or more second IP addresses corresponding to one or more electronic accesses of the particular electronic account. Furthermore, the system can determine if an account access anomaly exists in regard to the particular electronic account based on a result of the comparing. The system can also implement a security measure impacting an ability of the particular electronic account to conduct one or more transactions in response to the account access anomaly existing for the particular electronic account.

Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing at least one program, method, and user interfaces to facilitate communication between users via multiple modes of electronic communication. The system displays a conversation view that presents messages exchanged between a first user and at least one other user in an electronic chat conversation. The conversation view includes an interactive element to enable the first user to initiate a video call with the at least one other user. Based on receiving user input corresponding to an interaction with the interactive element, the system initiates the video call with the at least one other user. The system displays an active call view to facilitate the video call with the at least one other user. The system toggles from displaying the active call view to displaying the conversation view in response to further user input.

A computing system configured to provide access to electronic content is provided. The computing system includes a processor and memory coupled to the processor containing instructions that when executed provide a user interface component and a link generation component. A data store is coupled to the processor and configured to store the electronic content. The user interface component is configured to receive user input requesting creation of a sharing link relative to selected electronic content stored in the data store. The user interface component is further configured to receive an indication that endpoint verification will be required for the sharing link. The link generation component is configured to responsively generate and provide a pseudo-anonymous sharing link relative to the selected electronic content.

A collaborative information management program is provided, which supports interaction by an account with a plurality of chat rooms. The program is configured to establish or define a meta-room that aggregates content posted to a set of chat rooms of the plurality of chat rooms. The program provides instructions to display user interfaces that provide user functionality to view content in the meta-room and access chat rooms to interact therewith.

The invention provides a system, a method and an apparatus for creating and presenting intelligent contextual summary highlighting the essence of previous communication events happening between a user of a wireless communication device and his/her contact. The system captures messages in the communication events; arranges them in chronological order of occurrence; summarizes them into a contextual summary, removing unwanted words; provides weightage to each word in the contextual summary based on number of times each word occurs in the communication events, chronological order of its communication events, and dictionary importance of each word; determining who all other contacts are talking related to topic of contextual summary; and consequently creating the intelligent keyword collective for each contact representing context of the recent conversations with the contact. The system further presents the keyword collective to the user at the communication device, on occurrence of one or more triggering events.

In one embodiment, a method includes receiving one or more voice inputs from a first user, determining a first language register associated with the first user based on the one or more voice inputs, selecting a second language register for a voice response based on the one or more voice inputs, generating the voice response based on the second language register, and providing the voice response in response to the one or more voice inputs.

The present invention discloses a method and device for displaying text and video in two threads. The method comprises: when receiving video message, switching display state of chat interface from sleep state to play state to play the video message on background of the chat interface; in process of playing the video message, responding to user terminal's operation instructions to chat control and/or play control on the chat interface; and at the end of the video message playing, switching the display state of the chat interface from play state to sleep state. The present invention can display text message and video message in two threads on the same operation interface, so that users can get the text message and video message at the same time, and the efficiency of message acquisition can be improved.

Methods and systems for providing voice-based discount offers are provided. An example method includes sensing, by an acoustic sensor, an ambient acoustic signal; determining, by one or more processors communicatively coupled to a user device and the acoustic sensor, that the user device has played a question prompting a user to select an item from a plurality of items; in response to the determination, analyzing, by the one or more processors, the ambient acoustic signal to determine that the user has selected the item; and sending, by the one or more processors and via the user device, a message including the selected item to a remote computing system. The remote computing system is configured to select, based on the selected item, an offer from a plurality of offers and send the offer to the user device.

A system and method are presented for providing a contextual summary of an interaction between a first party and a second party over a media channel in an interaction transfer to a third party. A request is received to transfer an interaction to the third party, the request being triggered from the interaction. A text transcript of the interaction is obtained. The text transcript is processed to obtain the contextual summary and metadata, which is provided to the third party for handling the interaction with the interaction transfer. The contextual summary is provided by a contextual summarizer, which comprises a custom plurality of application programming interfaces (APIs). The plurality of APIs comprises at least one of: a text summarizer API, a churn predictor API, a sentiment analysis API, a next best action API, and an interaction reference detector API.

A method of providing a distributed messaging system to aggregate particular types of messages regarding a client from customers of said client and for generating response and informational messages to the customers is provided. The method is performed in a distributed system comprising one or more processors executing computer instructions and one or more non-transitory computer readable media with computer executable instructions stored thereon executed by the one or more processors to provide the method. The method comprises the steps of: receiving and securely storing client account credentials of the client for a group of client determined user accounts comprising predetermined ones of social media and email accounts of the client; utilizing the client account credentials to access the user accounts; capturing all customer messages received at the user accounts; filtering all the captured messages for predetermined keywords; aggregating the filtered customer messages in a database; and determining severity, trust and validity of the filtered customer messages.