User devices configured to select subsets of network identities and network devices configured to deliver messages based on those subsets are described herein. The user devices each receive multiple network identities for a service account, select a subset of the network identities based on preferences, and provide the selected subset to the telecommunication network in message headers. The preferences indicate network identities for which a user wishes the user device to receive communications. A network device receives and caches the subsets. The network device further utilizes the subsets in determining which user device to deliver messages to.

A message broker computer includes a master broker, a plurality of slave message brokers and event stores. A client system sends messages for processing to the master broker. The master broker generates a message event in response to receiving such a message, and distributes the message event in parallel to the slave brokers and the event stores. Each of the event stores store the message event in persistent storage, and notifies the master broker that the message event has been persisted. The master broker considers the message stabilized n a quorum of the event stores. As the master broker does not take action until a messaging event is stabilized, in the event of failover, a new master broker is able to re-construct a broker state of the old master with no loss of data.

Disclosed herein are system, method, and computer program product embodiments for assigning a content item to a subscriber record. Embodiments include electing a subscriber record from a database and assigning a persona record to the selected subscriber record. Then, a first and a second content item are added to a content pool based on a first and a second rule, respectively, where the first and the second rule are applied based on the persona record. Embodiments also include ranking the first content item and the second content item based on a first priority value and a second priority value associated with the first and the second rule, respectively. Then, the first content item is assigned to the subscriber record based on the ranking.

A technique for allowing members of the same social network using mobile devices to discover others in the vicinity by personal attributes and in specific picture(s) and name for the purpose of connecting, and the ability to use functions provided by a social network such as SMS, e-mail, chat/instant messaging, multimedia, or video by using unique hardware identification of each member mobile device and personal login information that are stored in a network server computing device; and associating the unique apparatus of the members' hardware with the members' personal profile such that when a search is initiated between members, the results contain the members' profile's picture(s), name, location and additional information as stored in the profiles. The proximity of the users is determined by static or dynamic location of the actual device location identified through mobile radio frequency location technology and internet IP information and saved in the user profile.

A technique for user notification involves receiving an event notification related to an event associated with user notification by a user; providing the event notification from a stored array to a process executed by a processor; using the event notification as a first title used for the process; providing a second title from the stored array to the process; and using the second title to identify the process to the user.

Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.

The invention provides a system and method for determining when a message is received by a recipient or an agent for the recipient. A link is activated at the recipient to provide an indication that the message has been opened by the recipient. The activation of the link may cause a server remote from the recipient to take some further action.

A system for automated classifying of electronic messages is disclosed. The system may receive an electronic message comprising a text including a message body and a metadata. The system may determine a case status based on the metadata and extract a set of events form the message body in response to the case status. The system may determine a case type based on the set of events and a set of case types. The system may generate a new case event in a case management system based on the case type.

A first Session Initiation Protocol (SIP) INVITE message is received to establish a communication session where a communication application, in a first communication endpoint that is used to establish the communication session has been suspended or is not running. A first message is sent that causes the communication application to become active. A second message is received from that indicates that the communication application is active. Various processes are then used to establish the communication session with the previously suspended or not running communication application.

Systems and methods are disclosed in which merchants on an e-commerce platform may use a same computer application to start and/or join discussion groups with other merchants on the e-commerce platform. An existing discussion group may be recommended to a merchant based on data specific to that merchant. A notification of the recommendation may be transmitted to the user interface of the merchant's device, and if the merchant accepts the recommendation, then the discussion group may be added to the set of discussion groups the merchant follows. Alternatively, a recommended discussion group may be automatically added to the set of discussion groups the merchant follows.