Patent classifications
H04M3/00
User interfaces for managing an account
In some embodiments, exemplary user interfaces for provisioning an electronic device with an account are described. In some embodiments, exemplary user interfaces for providing usage information of an account are described. In some embodiments, exemplary user interfaces for providing visual feedback on a representation of an account are described. In some embodiments, exemplary user interfaces for managing the tracking of a category are described. In some embodiments, exemplary user interfaces for managing a transfer of items are described. In some embodiments, exemplary user interfaces for managing an authentication credential connected with an account are described. In some embodiments, exemplary user interfaces for activating a physical account object are described. In some embodiments, exemplary user interfaces for managing balance transfers are described.
User interfaces for managing an account
In some embodiments, exemplary user interfaces for provisioning an electronic device with an account are described. In some embodiments, exemplary user interfaces for providing usage information of an account are described. In some embodiments, exemplary user interfaces for providing visual feedback on a representation of an account are described. In some embodiments, exemplary user interfaces for managing the tracking of a category are described. In some embodiments, exemplary user interfaces for managing a transfer of items are described. In some embodiments, exemplary user interfaces for managing an authentication credential connected with an account are described. In some embodiments, exemplary user interfaces for activating a physical account object are described. In some embodiments, exemplary user interfaces for managing balance transfers are described.
Shared call state for related calls
Techniques for determining a global state for multiple related calls are disclosed. A first call between a first device and a second device is established, where the first call is assigned a user call identifier. A second call between the first device and a third device is established. A shared call operation is established by assigning the user call identifier to the second call. The user call identifier is assigned to the second call in addition to already being assigned to the first call. A first status of the first call and a second status of the second call are determined. The first status and the second status are used to determine a global state of the shared call operation. The global state of the shared call operation is updated in response to one or both of the first status or the second status changing.
INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
System and method for facilitating setup and joining of conference calls
A system for managing a conference call, the system comprising a call answering server configured to receive a call from an attendee device that has been forwarded from a host device, identify a conference call associated with the host device for the attendee device to join, receive a request from the attendee device to join the conference call, and connect the attendee device to the conference call.
SYSTEM AND METHOD FOR UNIFIED AUTODIAL CAMPAIGN MANAGEMENT
A system and method for unified autodial campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an auto-dialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.
Personalized management of connected devices
Centralized management of the Internet of Things resolves user difficulties. Connected devices may be associated with an owner's or user's electronic profile. The electronic profile may be represented as a graphical user interface (such as a webpage), thus allowing remote management of the connected devices. The owner or user may thus configure the electronic profile to define what electronic data is shared and with whom.
Method, server, client and program for supporting calling
A method for determining candidates for a person who is to handle a failure upon occurrence of a failure as call-target persons and calling the call-target persons via the Internet is provided. The method is a method which is to be executed by a server, for supporting calling of call-target persons within a list in which candidates for a person who is to handle a failure are defined as call-target persons, upon occurrence of a failure, and includes a step of calling a client of a call-target person selected from the list via the Internet, and a step of receiving a response result indicating a result of operation in response to the calling from the client of the selected call-target person.
PTP-based audio clock synchronization and alignment for acoustic echo cancellation in a conferencing system with IP-connected cameras, microphones and speakers
PTP timestamps are obtained and correlated to internal audio time and timestamps. This allows Ethernet/IP audio devices to be closely aligned with local digital audio devices to allow improved AEC operations. By performing repetitive PTP timestamps based on local audio time, drift between PTP time and local audio time is determined and corrected. By performing the PTP to local audio time operations on each independent Ethernet network, the Ethernet/IP audio devices can be split between independent LANs. If some local digital audio inputs formed from analog inputs are not aligned with other local digital audio inputs, signals can be provided in analog format and audio samples of the signals can be correlated to local audio time. With correlations performed as necessary based on the various audio inputs in use, high quality AEC operations are performed.
System for preventing texting while driving and offering usage-based insurance benefits
What is disclosed is a system and method for preventing texting while driving and offering usage-based rewards. The system comprises a phone holder mounted within a vehicle and an application running on the driver's smartphone. A control circuit of the phone holder is configured to detect the smartphone in the holder, detect vehicle motion. An NFC tag on the holder also launches the smartphone application. Depending on measured parameters and determinations made by the “smart” holder and smartphone application, usage data is recorded by the control circuit and/or smartphone. The in-vehicle system is also configured to connect to a cloud-based server for storing vehicle and phone usage data and calculating usage-based rewards, such as insurance benefits for plan members. The system can also include an electronic notification device affixed to the rear windshield of the vehicle and that is selectively switched on to indicate active use of the system.