A system, topology, and methods to enable certain session functions to be conducted over many session devices or over a large geographical area via geographically distributed servers. Other embodiments may be described and claimed.

According to one aspect, a system and method of exchanging GRUUs (Globally Routed User Agent URI (Uniform Resource Identifier)) between a first telephony-enabled device and a second telephony enabled device using a circuit-switched message is provided. Once exchanged, the telephony enabled devices can exchange SIP (session initiated protocol) communications routed by the GRUUs. Any one of the telephony-enabled devices can add a media component to the SIP communications. According to another aspect, a system and method of generating GRUUs is provided. According to another aspect, a system and method of handing off communications to a packet switched network from a circuit switched network is provided.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

Devices, methods, systems, and computer-readable media for using network connection health data, from multiple sources, to determine whether to switch a network connection on redundant IP networks using VoIP protocol are described herein. One non-transitory computer readable medium includes instructions for connecting an end device used by a first party to communicate with a second party through a VoIP network connection via a VoIP network device, connecting a first network device operating a first network to the VoIP device, connecting a second network device operating a second network to the VoIP device, if there are indications of a fault on at least two OSI layers, then switching from communicating VoIP connection related packets of data on the first network to communicating the VoIP connection related packets of data on the second network.

Multiple service providers may share a voice over internet protocol (VOIP) infrastructure. A request to route a VOIP call may be received and processed to route the VOIP call. Information in the VOIP request may be used to determine a service provider and routing rule for routing the VOIP call, and the VOIP call may be routed accordingly.

The present invention relates to a service system supporting a voice call using a digital assistant device, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon, and more particularly, to a service system which performs a call between a digital assistant device and a terminal corresponding to a call opponent through a voice command of a user and supports call conversion between the digital assistant device and a user terminal through the voice command of the user, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon.

A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be processed to originate a voice call, where the agent manually dials the call as a voice telephone call. In another embodiment, one or more call records can be processed to originate a SMS text call or group text call, where the agent also determines when the call(s) originates. The agent is presented with a graphical user interface tailored to the dialing mode. The dialing mode used may be defined by the dialing list the call record is retrieved from, information from within the call record itself, application of a rule, or input from the agent. The dialing mode may be altered under certain conditions. When the call is originated, various compliance oriented tests, including calling windows and call attempts, are performed.

A method of operating a mobile communication system of a motor vehicle is provided for initiating a voice call with a third party. The system includes an ECU, and the ECU includes a controller and a memory storing computer code. The method includes the steps of: (a) initiating a timer; (b) operating the ECU in a first mode in which the ECU attempts to engage in a VoNR call via a first network; (c) repeating step (b) within a predetermined amount of time until the ECU successfully engages in the VoNR call; and (d) operating the ECU in a second mode to attempt to engage in a VoLTE call via a second network in response to the controller determining that the ECU in the first mode did not successfully engage in the VoNR call within a predetermined amount of time.

The present invention provides systems and methods employing Voice over Internet Protocol (VoIP) technology to provide multi-channel, multi-access voice communication capabilities.

A collaboration system is provided and includes memory storing collaboration data including a spatial event map locating events in a virtual workspace and a local display including a screen space. The collaboration system further includes logic to identify a local client viewport in the virtual workspace, logic to render, in the screen space on the local display, graphical objects identified by events in the spatial event map that have locations within the local client viewport, logic to change a location and a dimension of the local client viewport in the virtual workspace in response to input signals, logic to render, in the screen space on the local display, graphical objects identified by events in the spatial event map that have locations within the changed local client viewport, and logic to generate a viewport change event in response to the change of the local client viewport in response to input signals.