Techniques are described for determining when and how to re-route toll-free calls around a core telephony network experiencing significant disruptions. A core telephony network of a telephony service provider is monitored for anomalies. Upon detecting an anomaly, it is determined whether the anomaly is significant enough to warrant re-routing inbound toll-free calls around the core telephony network. The re-routing process comprises accessing an industry registry database including a plurality of toll-free numbers (TFNs) associated with a routing template comprising the instructions for routing toll-free calls. The routing template instructions may be switched to re-direct toll-free calls associated with one or more specific TFNs to a particular carrier. Within that particular carrier, the routing instructions may be switched to re-direct the toll-free calls away from the service provider's core telephony network to a network bypass cloud platform. The network bypass cloud platform may be configured to receive toll-free calls, determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call, and route the toll-free call to the customer telephony network.

Aspects of the subject disclosure may include, for example, a method and system to interconnect a first communications carrier to a second communications carrier by receiving a request to connect a communication from a first carrier to a second carrier; filtering the request to identify a specific name authority pointer (NPA-NXX) number from a plurality of specific name authority pointer (NPA-NXX) numbers; when the filter identifies the specific name authority pointer (NPA-NXX) number, modifying a private ENUM (tElephone NUmber Mapping) domain of the request to include an intercarrier ENUM apex based domain with a DNS (domain name server) recursion zone; retrieving a routing record using a domain name server (DNS) indicated by the intercarrier ENUM apex based domain; and routing the communication to the second carrier using the routing record. Other embodiments are disclosed.

Systems and methods described herein may present one or more enhanced communication features during a call. A destination identifier for a communication sent by a first device may be detected, the destination identifier being an identifier associated with a second device. A source identifier for the communication sent by the first device may be detected, the source identifier being an identifier associated with the first device. A direct connection between the first device and the second device may be established. By the direct connection, at least one call-enhancing element may be shared with the first device and the second device, the at least one call-enhancing element being associated with at least one of the source identifier and the destination identifier.

A nurse call system that enables a call for a nurse from anywhere in a hospital ward while a patient carries a mobile phone is provided. The nurse call system includes a plurality of patient mobile phones 10 are carried by hospitalized patients and connected to a controller 8 via a base station 12 as with nurse mobile phones 9, and each patient mobile phone 10 has a hospital room ID and a nurse call slave device ID registered therein for recognizing a bed location of the patient carrying the patient mobile phone 10, thus enabling a nurse call operation for transmitting a call signal with the hospital room ID and the slave device ID added thereto, to the nurse call master device 7 and at least one of the nurse mobile phones 9, through a predetermined operation.

Certain aspects of the disclosure are directed to template-based management of telecommunications services. According to a specific example, a server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The server includes a call control engine that is configured to provide a private branch exchange (PBX) for the client entity, and identify a call control template written in a second programming language. The call control engine is further configured to control call routing by the PBX, by executing the call control template to identify at least one data source that corresponds to a call property for the VoIP telephone call, retrieve data from the data source, and implement one or more call processing functions specified by the call control template as being conditional upon the retrieved data.

Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Methods and devices for establishing a communication between a first and a second terminal are described. The disclosed technology can be implemented in or by a server or a terminal in communication with the server. The first terminal can to the server, using a first calling identity, a request including connection information and an identifier of the first terminal. Using the identifier, the server can obtain from a database a pair of calling identities including one certified and one non-certified, the pair comprising the first calling identity and a second calling identity. The server can determine, from one of the calling identities and from the connection information, a connectivity mode of the terminal, and determine a routable number on which the terminal can send a communication to the server. The server can route the communication towards the second terminal by presenting a calling identity of the pair and sending the routable number to the first terminal.

A multi-port VoIP telecommunications system that allows the user to gain access to telephone connectivity through the Internet by connecting directly to the Internet or by connecting to the Internet through the existing Internet connection of a computer or cell phone device. The present system includes an Ethernet port, a Wi-Fi receiver to facilitate the transmission and receipt of Internet protocol signals wirelessly, a USB plug connectable to the ATA, connectivity to a home monitoring network and connectivity to Bluetooth devices.

The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.