A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

A method for synchronizing, in a browser state of a web browser application, both automatically-generated content and user-generated content includes retrieving, by a controller application executing on a first computing device, from a profile database, profile content. The method includes receiving, by a first browser application, from the controller application, a first request including automatically-generated content based on the retrieved profile content. The method includes transmitting, by the first browser application, a first network request, the network request including the automatically-generated content. The method includes synchronizing, by a second browser application, a browser state of the second browser application with a browser state of the first browser application. The method includes receiving, by the second browser application, a second request including user-generated content. The method includes transmitting, by the second browser application, a second network request including the user-generated content and data from the synchronized browser state.

A system and method of adaptively sharing at least one portion of a web page between computing devices by a processor may include: associating an identification of at least one first client computing device with an identification of one or more second client computing devices; receiving at least one client property of the one or more second client computing devices; receiving an indication of an event relating to presentation of the at least one web page portion on a screen of the first client computing device; adapting, in real time, at least one presentation property of the at least one web page portion, based on the event indication and on the at least one client property; and presenting the at least one web page portion on a screen of the one or more second client computing devices, based on the association of identification, and according to the adapted presentation property.

A server device may receive information identifying a user of a first device participating in a screen sharing session with a second device and associate the information identifying the user of the first device with information indicating a sequence of interactions with an application at the first device. The server device may determine one or more user interface elements that correspond to a current view of the application at the first device based on the sequence of interactions, and transmit, to the second device, information identifying the one or more user interface elements that correspond to the current view to permit the second device to reconstruct the current view based on the information identifying the one or more user interface elements that correspond to the current view and stored information related to a plurality of views associated with the application.

System and method for delivering seamless continuous play of personalized or customized media and browser screen sharing for social shopping. The system is for seamlessly and continuously playing a media file over various web browser windows from different web domains. For browser screen sharing between a first device and a second device, the system includes a front end within a first web browser application of the first device that is displaying the third-party webpage on a first web browser window. The system includes a backend configured to send code to the second device to display the same third-party webpage with the same relative webpage view settings on a second web browser window of the second device as the first web browser window. Any changes to the current webpage or any of the webpage view settings first web browser window of the first device are reflected in the second web browser window of the second device.

System and methods for aligning event data recorded by recording devices. Recording devices create, transmit, and store alignment data. Alignment data created by a recording device is stored in the memory of the recording device with a time that is maintained by the recording device and that is relative to the time of event data recorded by the recording device that creates the alignment data. Recording devices further receive and store transmitted alignment data. Alignment data received by a recording device is stored in the memory of the recording device with a time that is maintained by the receiving recording device and that is relative to the time of event data recorded by the recording device that creates alignment data. Stored alignment data may be used to align the playback of event data of devices that have the same alignment data.

When a user interacts with a web page application rendered and displayed by a browser on a device, changes to the web page associated with the user interaction might not be identically or otherwise appropriately rendered and displayed across browsers and/or devices that are different from the user's browser and device. Thus, it is important to ensure compatibility of web content across different browsers and/or devices during front end development and testing of a web page application. Systems and methods according to the present disclosure detect changes affecting a web page rendered by a browser on a device and synchronously or asynchronously duplicate the detected changes in the copies of the web page rendered and displayed by different browsers and/or devices.

Methods and systems for detecting and/or synchronizing browsing session navigation between one or more browsers are described herein. A browser window associated with a browser application executing at a server device may be displayed at a client device. An instance of a local browser window may execute at the client device, and a page comprising content may be displayed via the instance of the local browser window. Commands to navigate to a different page may be issued to either browser, and the commands may be synchronized between the browsers.

A technique for synchronizing a visual browser and a voice browser. A visual browser is used to navigate through visual content, such as WML pages. During the navigation, the visual browser creates a historical record of events that have occurred during the navigation. The voice browser uses this historical record to navigate the content in the same manner as occurred on the visual browser, thereby synchronizing to a state equivalent to that of the visual browser. The creation of the historical record may be performed by using a script to trap events, where the script contains code that records the trapped events. The synchronization technique may be used with a multi-modal application that permits the mode of input/output (I/O) to be changed between visual and voice browsers. When the mode is changed from visual to voice, the record of events captured by the visual browser is provided to the voice browser, thereby allowing the I/O mode to change seamlessly from visual to voice. Likewise, the voice browser captures events which may be provided to the visual browser when the I/O mode is changed from voice to visual.

A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.