Service disruption prevention through chokepoint identification and monitoring is disclosed. The present disclosure seeks to prevent (or drastically reduce the probability) mass vehicle recovery events due to fragile portions of the map. Choke points are identified by iterating through the lane segments of a map and analyzing the effect of their removal on the service area. Once identified, tooling is used to actively monitor chokepoints using a hybrid polygon with high granularity. Down and upstream effects also can be determined. Based on the monitoring of lane segments and/or areas, location connectivity can be estimated and a map fragility calculated therefrom. If map fragility reaches a critical state, one or more areas can be cut off from the service area.

There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.

A computer-implemented method includes accessing data descriptive of a plurality of freight lanes, each freight lane being associated with a pickup region and a dropoff region for one or more loads, wherein each of the plurality of freight lanes includes one or more lane attributes; determining that two or more freight lanes of the plurality of freight lanes satisfy at least one clustering criteria indicative of a similarity between the two or more freight lanes based at least in part on the one or more freight lane attributes; in response to determining that the two or more freight lanes meet the at least one clustering criteria, clustering the two or more freight lanes to generate a clustered freight lane including the two or more freight lanes; receiving a request from a carrier computing device to associate a carrier with the clustered freight lane; and assigning at least one load of the one or more loads associated with the two or more freight lanes including the clustered freight lane to the carrier based at least in part on the request from the carrier.

A method includes providing, by server computer to a service provider, an onboarding interface for onboarding a service provider to accept returns initiated by end users and from a plurality of available transporters, and then receiving, by the server computer, selections from the service provider regarding different options for processing returns via the onboarding interface. The server computer can receive a plurality of return orders for a plurality of items from a plurality of end users. and process the return orders according to the stored and selected options.

An information processing apparatus is a computer carried by a first user who is arranged to get on an on-demand bus. The information processing apparatus includes a display device and a controller. The controller of the information processing apparatus creates an AR image by superimposing a first virtual image on a first real image obtained by photographing a first real scene at the position corresponding to the pick-up location for the first user in it. The first virtual image is a virtual image of a bus stop. Then, the controller causes the display apparatus to display the AR image thus created.

A system and method of deducting a vehicle cost from a delivery income may include at a vehicle pickup location, verifying an arrival of a driver. A vehicle may then be assigned to the driver. The vehicle may be chosen by the driver before arrival at the pickup location. Then, the driver may complete a delivery route using the rental vehicle. The delivery route may be assigned to the driver at the pickup location. After the driver completes the deliveries, the driver may return to the vehicle pickup location where the driver is re-verified. After the driver returns the vehicle, a payment may be calculated for the driver based on the delivery route. Then, the vehicle rental amount may be deducted from the payment and the resulting amount may be transferred to the driver.

A backend system for a passenger transport system includes: data memory for storing at least one user data set containing at least one electronic medium identifier authorizing the execution of a transport trip and at least one first transport usage condition linked to the electronic medium identifier; a receiving module configured to receive a change data set containing at least one second transport usage condition, at least one first time date and at least one user identifier for identifying a stored user data set; a change module configured to change the linkage between the electronic medium identifier stored in the identified user data set and the first transport usage condition for at least one future transport trip; a trip reconstruction module configured to reconstruct an executed transport trip at least based on a received user identifier; and a generation module configured to generate a billing data set.

Systems and method for updating vehicles during transport. In particular, systems and methods are provided for transport vehicles to provide secure wireless updates to autonomous vehicles being transported. By updating vehicles during transport, significant time savings can be achieved, as vehicles can arrive at a destination ready for deployment. A secure protocol can be used by the transport vehicle for the updates to protect software and other data.

A task management device includes a control unit that executes, when satisfaction of a specific condition is detected during a period in which a vehicle to be operated in a mode corresponding to an application is operated in a first mode, operation start control to start an operation of the vehicle in a second mode that is different from the first mode before a schedule end time of the period.