The virtual queue system includes a virtual queue controller comprising a processor and a memory, wherein the memory stores instructions executable by the processor and is configured to receive a request, the request being associated with an individual guest, for a position in a virtual queue of an attraction, assign the individual guest to the position in the virtual queue in response to the request, receive ride schedule data for the attraction comprising information about a change in status of individual rides of the attraction, and determine a wait time for the individual guest for the attraction based at least on the position of the individual guest in the virtual queue, the ride schedule data, and historical guest throughput at the attraction. The virtual queue system is further configured to output a signal to a guest-associated device indicating the wait time for the attraction.

There is provided a wireless portable device for providing location-based data to a user in a defined geographical area including a plurality of points of interest, the wireless portable device comprising a wireless transmitter, a wireless receiver, and a display. The wireless transmitter can transmit location information to a wireless server over a wireless network. The wireless receiver can receive location-based data relating to a point of interest from the wireless server periodically and automatically, based on the location of the wireless portable device. By optimizing map routes and schedules using the location-based data and user preferences including wish lists, the wireless portable device can provide helpful recommendations via the display, enabling the user to plan an efficient schedule of activities in the defined geographical area optimized by walking distance, queue wait times, booking and arriving at reserved events, and/or by other user preferences.

The virtual queue system includes a virtual queue controller comprising a processor and a memory, wherein the memory stores instructions executable by the processor and is configured to receive a request, the request being associated with an individual guest, for a position in a virtual queue of an attraction, assign the individual guest to the position in the virtual queue in response to the request, receive ride schedule data for the attraction comprising information about a change in status of individual rides of the attraction, and determine a wait time for the individual guest for the attraction based at least on the position of the individual guest in the virtual queue, the ride schedule data, and historical guest throughput at the attraction. The virtual queue system is further configured to output a signal to a guest-associated device indicating the wait time for the attraction.

A wearable device includes a first radio-frequency identification (RFID) tag, a second RFID tag, one or more feedback devices configured to provide feedback to a guest, and a microcontroller. The microcontroller is configured to generate a first control signal that causes a first type of feedback via the one or more feedback devices in response to interaction between electromagnetic radiation having a first frequency and the first RFID tag and to generate a second control signal that causes a second type of feedback via the one or more feedback devices in response to interaction between electromagnetic radiation having a second frequency and the second RFID tag.

There is provided a wireless portable device for providing location-based data to a user in a defined geographical area including a plurality of points of interest, the wireless portable device comprising a wireless transmitter, a wireless receiver, and a display. The wireless transmitter can transmit location information to a wireless server over a wireless network. The wireless receiver can receive location-based data relating to a point of interest from the wireless server periodically and automatically, based on the location of the wireless portable device. By optimizing map routes and schedules using the location-based data and user preferences including wish lists, the wireless portable device can provide helpful recommendations via the display, enabling the user to plan an efficient schedule of activities in the defined geographical area optimized by walking distance, queue wait times, booking and arriving at reserved events, and/or by other user preferences.

Systems and methods presented herein provide an in-application messaging system that includes an audio generation system configured to encode at least one audio watermark within an audio signal, and to broadcast the audio signal into a physical environment. The in-application messaging system also includes a portable electronic device configured to receive the audio signal from the physical environment, to identify the at least one audio watermark encoded within the audio signal, and to display in-application messaging information via an application running on the portable electronic device. The in-application messaging information is based at least in part on the at least one audio watermark.

A technique for controlling access to one or more attractions is achieved using a number of access keys, each being issued to one or more users. An electronic queue management part manages a virtual queue in respect of each attraction and receives electronic requests for attraction access, each request relating to an access key and being for the users associated with it to access a particular attraction. Receipt of each request causes the respective users to be added to a corresponding virtual queue. A time at which each group of users reaches the front of the virtual queue and can access the attraction is determined. The users access the attractions by presenting an access key to an access control part, in communication with the electronic queue management part. Only a user presenting an access key at the correct time for accessing the attraction is allowed access to the attraction.

A wearable device includes a first radio-frequency identification (RFID) tag, a second RFID tag, one or more feedback devices configured to provide feedback to a guest, and a microcontroller. The microcontroller is configured to generate a first control signal that causes a first type of feedback via the one or more feedback devices in response to interaction between electromagnetic radiation having a first frequency and the first RFID tag and to generate a second control signal that causes a second type of feedback via the one or more feedback devices in response to interaction between electromagnetic radiation having a second frequency and the second RFID tag.

An information processing apparatus predicts a waiting time by suppressing a reduction in accuracy of waiting-time prediction even if the number of people waiting in a line is small. The information processing apparatus includes a calculation unit that calculates a waiting time, based on a first set of counted objects in a case where the number of first set of counted objects is less than a predetermined number and based on a second set of counted objects in a case where the first set of counted objects is greater than or equal to the predetermined number.

A venue automation environment is disclosed in which various forms of automation and user integration can be managed across one or more activities at one or more venues. Venue automation and integration can include automation at various stages of participant engagement including before, during, and after visiting one or more venues and participating in one or more activities at a venue. Venue automation and integration can include automated itinerary generation, activity reservation, participant identification, access control, payment managing, scoring, media capture (e.g., audio, photo, and video), and venue management.