A system configured to display questions to a user regarding a transaction at an automated teller machine (ATM). The system is further configured to receive a signal from the user in response to a first question, indicating that the cash dispensed by the ATM does not match the cash the user requested. The system is also configured to receive a signal from the user in response to a second question, indicating that the received amount of cash did not match the requested amount of cash, the received denominations did not match the requested denominations, or both. The system is further configured to generate an error report that includes the information indicated by the signals, a report identifier, and a user identifier. The system generates a receipt for the user that includes the report identifier, and the system sends the report to a server for analysis.

A money handling system includes a money handling apparatus, a mobile apparatus, and an auxiliary information providing unit. The money handling apparatus includes an information notification unit configured to notify the mobile apparatus of state information that indicates the state of the money handling apparatus and individual identification information for identifying the money handling apparatus. The auxiliary information providing unit stores the auxiliary information in a state in which the auxiliary information is associated with the individual identification information and the state information of the money handling apparatus. The mobile apparatus comprises an information acquiring unit configured to acquire the auxiliary information from the auxiliary information providing unit and an information display configured to display the acquired auxiliary information, the auxiliary information corresponding to the state information and the individual identification information that are notified from the information notification unit.

A money handling system includes a money handling apparatus, a mobile apparatus, and an auxiliary information providing unit. The money handling apparatus includes an information notification unit configured to notify the mobile apparatus of state information that indicates the state of the money handling apparatus and individual identification information for identifying the money handling apparatus. The auxiliary information providing unit stores the auxiliary information in a state in which the auxiliary information is associated with the individual identification information and the state information of the money handling apparatus. The mobile apparatus comprises an information acquiring unit configured to acquire the auxiliary information from the auxiliary information providing unit and an information display configured to display the acquired auxiliary information, the auxiliary information corresponding to the state information and the individual identification information that are notified from the information notification unit.

A system and a method for providing mobile services uses an autonomous automated teller machine vehicle including a controller operating a drive unit to move the autonomous vehicle and execute a machine learning algorithm configured to guide the movement along a selected travel path according to travel path information. Sensors on the autonomous vehicle detect fixed objects, new objects and persons along the travel path. The machine learning algorithm performs steps for guiding the movement along the travel path including: determining whether each of the detected fixed objects is included in the travel path information for use in guiding the vehicle; determining whether each of the detected new objects is to be included in the travel path information; and determining whether each of the detected persons interferes with the travel path and requires the vehicle to stop moving until the interfering person moves away from the travel path.

A system and a method for providing mobile services uses an autonomous automated teller machine vehicle including a controller operating a drive unit to move the autonomous vehicle and execute a machine learning algorithm configured to guide the movement along a selected travel path according to travel path information. Sensors on the autonomous vehicle detect fixed objects, new objects and persons along the travel path. The machine learning algorithm performs steps for guiding the movement along the travel path including: determining whether each of the detected fixed objects is included in the travel path information for use in guiding the vehicle; determining whether each of the detected new objects is to be included in the travel path information; and determining whether each of the detected persons interferes with the travel path and requires the vehicle to stop moving until the interfering person moves away from the travel path.

A system and a method for providing mobile services uses an autonomous automated teller machine vehicle including a controller operating a drive unit to move the autonomous vehicle and execute a machine learning algorithm configured to guide the movement along a selected travel path according to travel path information. Sensors on the autonomous vehicle detect fixed objects, new objects and persons along the travel path. The machine learning algorithm performs steps for guiding the movement along the travel path including: determining whether each of the detected fixed objects is included in the travel path information for use in guiding the vehicle; determining whether each of the detected new objects is to be included in the travel path information; and determining whether each of the detected persons interferes with the travel path and requires the vehicle to stop moving until the interfering person moves away from the travel path.

A system and a method for providing mobile services uses an autonomous automated teller machine vehicle including a controller operating a drive unit to move the autonomous vehicle and execute a machine learning algorithm configured to guide the movement along a selected travel path according to travel path information. Sensors on the autonomous vehicle detect fixed objects, new objects and persons along the travel path. The machine learning algorithm performs steps for guiding the movement along the travel path including: determining whether each of the detected fixed objects is included in the travel path information for use in guiding the vehicle; determining whether each of the detected new objects is to be included in the travel path information; and determining whether each of the detected persons interferes with the travel path and requires the vehicle to stop moving until the interfering person moves away from the travel path.

A money handling method includes: dispensing, by a money handling device, money stored in a storage unit in response to a request by a user, if a predetermined condition is satisfied; refilling, by a second device, the storage unit with money, if the money handling device is used by the user at the time of the start of refill by the second device; suspending the refill by the second device; and performing, by the second device, the suspended refill after the end of use of the money handling device by the user.

Secure cash deposit containers, such as secure cash bags or secure cash boxes equipped with an integrated bill scanner and a transmitter. The integrated bill scanner may receive and count the bills, and then store them in the secure cash deposit container. A transmitter in communication with the scanner may then transmit a report to the bank servicing the commercial establishment's cash deposit account. The bank may then automatically credit the amount reported by the scanner to the commercial establishment cash deposit account. The amount credited may be subject to further verification, for example, by a bank teller or by a bank's automated cash counting and sorting machines.

A speedy and efficient checkout process at a checkout counter in a store is realized by a deposit machine that receives deposited money from a customer and issues a pre-deposit receipt with which a pre-deposit amount is associated, and a POS register that scans a barcode of a commodity to calculate a checkout amount and reads a pre-deposit receipt to specify a pre-deposit amount. The POS register performs a checkout process for the checkout amount by using the pre-deposit amount, calculates, as change, a difference between the pre-deposit amount and the checkout amount, and causes a change machine to dispense money corresponding to the change.