A premises management system may comprise a gateway device. The gateway device may configured to determine one or more premises devices of a premises management system. The gateway device may be configured to receive an indication of a communication protocol associated with the premises devices. The gateway device may be configured to communicate with the premises devices using the communication protocol.

A three-dimensional (3D) visual monitoring method for a building, a 3D visual monitoring system for a building, and a storage medium. The 3D visual monitoring method for a building includes acquiring a building information modeling (BIM) model and sensor data of a building, the sensor data being collected by a sensor arranged in a building area; integrating the sensor data into the BIM model; and transmitting the integrated BIM model to a display terminal, for use in a monitoring operation of the building.

Systems and methods comprise a gateway at a premises. The gateway is coupled to a remote system. An interface component is coupled to a processor of the gateway. The interface component comprises at least one module that interfaces and exchanges data with a processing component of a security system installed at a location. The processing component uses a proprietary protocol of the security system for processing data of the security system. The processor controls communications that comprise passing commands from the remote systems to the security system, and passing event data of the security system to the remote system.

Systems and methods comprise a gateway at a premises. The gateway is coupled to a remote system. An interface component is coupled to a processor of the gateway. The interface component comprises at least one module that interfaces and exchanges data with a processing component of a security system installed at a location. The processing component uses a proprietary protocol of the security system for processing data of the security system. The processor controls communications that comprise passing commands from the remote systems to the security system, and passing event data of the security system to the remote system.

Methods and systems for performing a walk test for fire alarm systems using a mobile device are described herein. One fire alarm system, includes a system control panel fixedly positioned within a building for controlling a plurality of fire alarm system devices connected to the panel and positioned within the building, a mobile device wirelessly connected to the control panel, and a fire alarm system control application on the mobile device, wherein the fire alarm control system application gains access to the control panel and, therethrough, the plurality of fire alarm system devices and wherein the fire alarm control system application issues a command to a particular fire alarm system device of the plurality of fire alarm system devices to perform a particular test or maintenance function and the control panel relays the command to the particular fire alarm system device.

The present invention exists as a mobile application and includes systems and methods for allowing users and authority figures to communicate. Tenants living within a community are grouped by a site ID. Authorities such as security guards or law enforcement are assigned an organization ID corresponding with the site ID for the community they serve. Tenants may make requests through the application to authorities with a matching ID comprising anonymous reports, live chat, live calls, or dispatch to a certain location. Tenants may also bypass the corresponding authorities and contact a 911 dispatcher directly. Certain requests may open a direct line of communication between an authority and a tenant. Other requests, including anonymous reports and dispatches, may be sent to all authority figures with an organization ID matching the requesting tenant's site ID. Authorities may send broadcasts through the application to tenants with a matching ID. All communications are encrypted.

The present invention exists as a mobile application and includes systems and methods for allowing users and authority figures to communicate. Tenants living within a community are grouped by a site ID. Authorities such as security guards or law enforcement are assigned an organization ID corresponding with the site ID for the community they serve. Tenants may make requests through the application to authorities with a matching ID comprising anonymous reports, live chat, live calls, or dispatch to a certain location. Tenants may also bypass the corresponding authorities and contact a 911 dispatcher directly. Certain requests may open a direct line of communication between an authority and a tenant. Other requests, including anonymous reports and dispatches, may be sent to all authority figures with an organization ID matching the requesting tenant's site ID. Authorities may send broadcasts through the application to tenants with a matching ID. All communications are encrypted.

Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.

Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.

Techniques for tracking and display of compliance with instructions provided by emergency call takers are provided. An artificial intelligence (AI) bot monitors a conversation between an emergency caller and an emergency call taker. The AI bot identifies at least one instruction issued by the emergency call taker to the emergency caller. The AI bot determines when execution of the at least one instruction has been confirmed.