A server acts as an event analyzer for a home security or monitoring system. The server receives a signal from a remote third-party server, the signal including data relating to a condition detected by a device at a premises. The server determines whether the remote third-party server corresponds to a preexisting third-party server registration. The server determines whether the device corresponds to a preexisting device registration. When the remote third-party server is determined to correspond to the preexisting third-party server registration and the device is determined to correspond to the preexisting device registration, the server determines whether the condition detected by the device at the premises is an alarm condition. When the condition detected by the device at the premises is determined to be the alarm condition, the server transmits an alarm signal to a central monitoring station.

A server-based environment for reporting a status of a security, monitoring and automation controller is provided. Detecting cessation of an always-on persistent network connection between the SMA controller and the server is also provided. Reporting the cessation of the network connection to an end user and defined others is further provided. A further aspect provides for automatically reporting an alarm event to a central station, the end user, and others, in the event the cessation of the network connection occurs while the SMA controller is armed and after a zone fault event, and not receiving a disarm notification prior to expiration of a preset entry delay.

A server-based environment for reporting a status of a security, monitoring and automation controller is provided. Detecting cessation of an always-on persistent network connection between the SMA controller and the server is also provided. Reporting the cessation of the network connection to an end user and defined others is further provided. A further aspect provides for automatically reporting an alarm event to a central station, the end user, and others, in the event the cessation of the network connection occurs while the SMA controller is armed and after a zone fault event, and not receiving a disarm notification prior to expiration of a preset entry delay.

Methods, devices, and systems for monitoring control panels of a fire control system is described herein. In some examples, one or more embodiments include a computing device comprising a memory, a processor configured to execute instructions stored in the memory to receive, via a gateway device, data from a plurality of fire control panels of a fire control system, and detect an event associated with one of the fire control panels based on the received data, and a user interface configured to display information associated with the detected event.

Methods, devices, and systems for monitoring control panels of a fire control system is described herein. In some examples, one or more embodiments include a computing device comprising a memory, a processor configured to execute instructions stored in the memory to receive, via a gateway device, data from a plurality of fire control panels of a fire control system, and detect an event associated with one of the fire control panels based on the received data, and a user interface configured to display information associated with the detected event.

A server-based environment for reporting a status of a security, monitoring and automation controller is provided. Detecting cessation of an always-on persistent network connection between the SMA controller and the server is also provided. Reporting the cessation of the network connection to an end user and defined others is further provided. A further aspect provides for automatically reporting an alarm event to a central station, the end user, and others, in the event the cessation of the network connection occurs while the SMA controller is aimed and after a zone fault event, and not receiving a disarm notification prior to expiration of a preset entry delay.

A server-based environment for reporting a status of a security, monitoring and automation controller is provided. Detecting cessation of an always-on persistent network connection between the SMA controller and the server is also provided. Reporting the cessation of the network connection to an end user and defined others is further provided. A further aspect provides for automatically reporting an alarm event to a central station, the end user, and others, in the event the cessation of the network connection occurs while the SMA controller is aimed and after a zone fault event, and not receiving a disarm notification prior to expiration of a preset entry delay.

Various embodiments for an alarm performance optimizer are disclosed. An embodiment operates by receiving information about a status of each of a plurality of alarm configurations monitored by a control system. Calculating one or more alarm configuration health metrics based on the received information. The calculated one or more alarm configuration health metrics are displayed in a user interface. A first action that will increase a value of a first alarm metric of the one or more alarm configuration health metrics is identified. The first action is displayed on the user interface. A selection of the first action is received via the user interface. The user interface is updated to display additional details about a subset of the plurality of alarm configurations associated with the first action.

Various embodiments for an alarm performance optimizer are disclosed. An embodiment operates by receiving information about a status of each of a plurality of alarm configurations monitored by a control system. Calculating one or more alarm configuration health metrics based on the received information. The calculated one or more alarm configuration health metrics are displayed in a user interface. A first action that will increase a value of a first alarm metric of the one or more alarm configuration health metrics is identified. The first action is displayed on the user interface. A selection of the first action is received via the user interface. The user interface is updated to display additional details about a subset of the plurality of alarm configurations associated with the first action.

A computer assisted facility monitoring method provides users with predefined operating procedures that are recommended for addressing one or more alarms acknowledged by the user. The predefined operating procedures are created and stored prior to the occurrence of the alarms. In some examples, after acknowledging an alarm occurrence, the user may be provided with an option for bypassing or disregarding the alarm, as some such acknowledgements may have been for false alarms. In some examples, the predefined operating procedure may specify multiple action steps for addressing an alarm. In such examples, the user can close out or settle an alarm incident even without completing all of the action steps, provided the user enters a valid reason for doing so. In some examples, a user can batch-select a group of alarms, wherein perhaps only some of the acknowledged alarms in the group have corresponding predefined operating procedures.