A virtual device acquires a transaction history between a legacy computing device and a linked device; obtains a first request provided from the legacy computing device based on the transaction history and a first response received from the linked device in response to the first request; receives a second request corresponding to the first request from a new computing device and determines a second response to the second request; and provides test information for the new computing device based on a comparison of the first response and the second response.

Techniques for automatically selecting device tests for testing devices configured for operation in wireless communication networks, based upon maintenance releases (MRs) received from original equipment manufacturers. When an MR with changes for a device is received, the MR may be analyzed in order to determine what the changes pertain to with respect to the device. The changes may be clustered with respect to requirements for the changes and a knowledge base may be consulted by a recommendation engine in order to determine candidate tests for testing the MR. The candidate tests may be based upon previous tests, failed tests and, relevant tests. Based at least in part on the identified previous tests, failed tests and relevant tests, one or more tests may be selected for testing devices with respect to the newly received MR.

Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.

Aspects of the invention are directed towards a system and a method for enabling an appliance to communicate. One or more embodiments of the invention describe the method comprising steps of detecting an event associated with an appliance by an electronic circuit, the electronic circuit coupled with the appliance. One or more embodiments of the invention further describe steps of determining a code corresponding to the detected event and converting the code to an audio signal. Accordingly, the audio signal is transmitted to a virtual assistance device communicably coupled with the appliance.

A computing system in a server environment receives a diagnostic data package, corresponding to a problem, from a client computing system and runs a problem-specific analyzer to generate additional problem-specific data. A root cause for the problem is identified along with a recovery action, based on the diagnostic data package and the additional problem-specific data. The root cause and recovery action are communicated to the client computing system.

A compute node includes a network-connected device, and a baseboard management controller (BMC) that is connected to the network-connected device by a sideband interface. The network-connected device is configured to communicate with a network. The BMC is configured to configure the network-connected device, via the sideband interface, to engage in a debug session over the network with a remote debug device.

Apparatuses, systems, methods, and computer program products are presented for multi-platform testing automation. A method includes electrically triggering, with a rotate command, at least one mechanical actuator to rotate a frame to successively present different faces of the frame to a camera of a mobile hardware device. A method includes simulating one or more touch input events on a mobile hardware device for each successively presented different face of a frame. Simulated one or more touch input events are received as mirrored one or more actual touch input events on a different mobile hardware device. A method includes receiving data associated with simulated one or more touch input events and a camera of a mobile hardware device from the mobile hardware device over a data network.

A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions. Further disclosed is a computer program that identifies hardware-created or software-created problems and operational disruptions in mobile computing devices by collecting data on incompatibilities in particular mobile computing devices on the internet.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

An automated test platform is disclosed for use in developing and troubleshooting customized software for multimedia content receivers. The automated test platform allows developers to script test cases that permit interaction with multiple content receivers at the same time. The test platform can be applied generally to any client-server system. The automated test platform is used to create scripts, run the scripts on multiple content receivers, and view test results. A graphical user interface (GUI) is provided that allows technicians without any programming experience to build and run complex interactive test sequences in a modular fashion. Such an automated test platform can be used to test cable and satellite television set top boxes, as well as DVD players, streaming media receivers, and game consoles.