A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.

A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.

Systems, devices, and methods for identifying media content using indirect qualities are provided. An example media-delivery system includes a content identification engine that applies a model associated with an indirect quality to media content items to generate indirect quality scores for the media content items, filters the media content items based on metadata associated with the media content items to generate filtered media content items, and presents at least some of the filtered media content items based on the indirect quality scores. An example media-playback device includes a search control engine that presents a search interface with a user-actuatable control for specifying a value of an indirect quality for use as a search criteria, transmits the search criteria to a media-delivery service, and receives media content items matching the search criteria from the media-delivery service, wherein the media content items are identified using a statistical model.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for processing search information. One of the methods includes receiving search information from a user and sending the search information to a cloud server to cause the cloud server to perform search processing based on the search information. The method further includes pushing display information to the user on a display interface before the cloud server returns a result associated with the search processing.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for processing search information. One of the methods includes receiving search information from a user and sending the search information to a cloud server to cause the cloud server to perform search processing based on the search information. The method further includes pushing display information to the user on a display interface before the cloud server returns a result associated with the search processing.

Methods, systems, and apparatus for determining a maintenance issue are described. An audio signal is obtained and analyzed to generate an audio signature. A characteristic of a component is identified based on the audio signature and an action is determined based on the characteristic of the component.

Methods, systems, and apparatus for determining a maintenance issue are described. An audio signal is obtained and analyzed to generate an audio signature. A characteristic of a component is identified based on the audio signature and an action is determined based on the characteristic of the component.

A system is described for maintaining synchrony of operations among a plurality of devices that have independent clocking arrangements. The system includes a task distribution device that distributes tasks to a synchrony group comprising a plurality of devices that are to perform the tasks distributed by the task distribution device in synchrony. The task distribution device distributes each task to the members of the synchrony group over a network. Each task is associated with a time stamp that indicates a time, relative to a clock maintained by the task distribution device, at which the members of the synchrony group are to execute the task. Each member of the synchrony group periodically obtains from the task distribution device an indication of the current time indicated by its clock, determines a time differential between the task distribution device's clock and its respective clock and determines therefrom a time at which, according to its respective clock, the time stamp indicates that it is to execute the task.

A system is described for maintaining synchrony of operations among a plurality of devices that have independent clocking arrangements. The system includes a task distribution device that distributes tasks to a synchrony group comprising a plurality of devices that are to perform the tasks distributed by the task distribution device in synchrony. The task distribution device distributes each task to the members of the synchrony group over a network. Each task is associated with a time stamp that indicates a time, relative to a clock maintained by the task distribution device, at which the members of the synchrony group are to execute the task. Each member of the synchrony group periodically obtains from the task distribution device an indication of the current time indicated by its clock, determines a time differential between the task distribution device's clock and its respective clock and determines therefrom a time at which, according to its respective clock, the time stamp indicates that it is to execute the task.

In a network comprising a plurality of synchrony groups, including at least a first synchrony group and a second synchrony group, wherein a first zone player is a member of the first synchrony group and a second zone player is a member of the second synchrony group, a method comprising: transmitting, by the first zone player while the first zone player is playing a first audio information, a second audio information to the second zone player, wherein the second audio information is different from the first audio information; and playing, by the second synchrony group, the second audio information while the first synchrony group is playing the first audio information.