Automatic extractions of situations includes creating a situation image includes accessing a conversation between a first user and a second user, and generating an abstract knowledge graph at one or more textual levels. The method also includes generating one or more manifests by pruning the abstract knowledge graph and segmenting the pruned abstract knowledge graph. The method further includes converting the one or more manifests into the situation image.

One or more computing devices, systems, and/or methods are provided. In an example, a conversation path associated with a revised code segment of a conversational interaction entity is identified by a processor. The conversation path has a predetermined intent. A conversational phrase is generated by the processor for the conversation path. The conversational interaction entity is employed by the processor using the conversation path and the conversational phrase to generate a resultant intent. An issue report is generated by the processor for the conversational interaction entity responsive to the resultant intent not matching the predetermined intent.

One or more computing devices, systems, and/or methods are provided. In an example, a conversation path associated with a revised code segment of a conversational interaction entity is identified by a processor. The conversation path has a predetermined intent. A conversational phrase is generated by the processor for the conversation path. The conversational interaction entity is employed by the processor using the conversation path and the conversational phrase to generate a resultant intent. An issue report is generated by the processor for the conversational interaction entity responsive to the resultant intent not matching the predetermined intent.

In one embodiment, a system includes a wafer handling system, processing components, a controller, a virtual assistant, and a natural language processing (NLP) engine. The wafer handling system is configured to hold one or more wafers for processing. The processing components is configured to physically treat the one or more wafers. The controller is configured to operate the processing components. The virtual assistant, in communication with the NLP engine, is configured to receive a user query from a user, understand an intent or context of the user query, and provide a context-specific response to the user query.

In one embodiment, a system includes a wafer handling system, processing components, a controller, a virtual assistant, and a natural language processing (NLP) engine. The wafer handling system is configured to hold one or more wafers for processing. The processing components is configured to physically treat the one or more wafers. The controller is configured to operate the processing components. The virtual assistant, in communication with the NLP engine, is configured to receive a user query from a user, understand an intent or context of the user query, and provide a context-specific response to the user query.

In one embodiment, a system includes a wafer handling system, processing components, a controller, a virtual assistant, a natural language processing (NLP) engine, and a data-analytics engine. The wafer handling system is configured to hold one or more wafers for processing. The processing components is configured to physically treat the one or more wafers. The controller is configured to operate the processing components. The virtual assistant, in communication with the NLP engine, is configured to receive a user query from a user, understand an intent or context of the user query, and provide a context-specific response to the user query. The data-analytics engine is configured to generate and provide analytical data relating to the user query based on data collected from a plurality of data sources via one or more communication protocols.

In one embodiment, a system includes a wafer handling system, processing components, a controller, a virtual assistant, a natural language processing (NLP) engine, and a data-analytics engine. The wafer handling system is configured to hold one or more wafers for processing. The processing components is configured to physically treat the one or more wafers. The controller is configured to operate the processing components. The virtual assistant, in communication with the NLP engine, is configured to receive a user query from a user, understand an intent or context of the user query, and provide a context-specific response to the user query. The data-analytics engine is configured to generate and provide analytical data relating to the user query based on data collected from a plurality of data sources via one or more communication protocols.

A system for generating wrap-up information is capable of learning how interactions are transformed into contact notes and outcome codes using natural language processing and can generate the contact notes and outcome codes for new incoming interactions by applying prediction models trained on interaction data, contact notes and outcome codes. The system for generating wrap-up information receives interaction data, including interaction audio data, interaction transcripts, associated contact notes and associated outcome codes. The interaction transcripts are generated from the previous interactions between agents and customers. The contact notes and outcome codes are generated by agents during the associated previous interactions. The system processes and uses the interaction data to train prediction models to analyze interaction audio data and interaction transcripts and predict appropriate contact notes and outcome codes for the interaction. Once trained the prediction model(s) can generate appropriate contact notes and outcome codes for new interactions.

Provided is an apparatus for evaluating and improving responses, and a method and a computer readable recording medium thereof. The apparatus for evaluating responses according to the present disclosure obtains cluster classifying information for training responses, and based on distribution of clusters to which test responses output from the dialogue generation model are classified, evaluate semantic diversity of the responses output from the dialogue generation model.

Provided is an apparatus for evaluating and improving responses, and a method and a computer readable recording medium thereof. The apparatus for evaluating responses according to the present disclosure obtains cluster classifying information for training responses, and based on distribution of clusters to which test responses output from the dialogue generation model are classified, evaluate semantic diversity of the responses output from the dialogue generation model.