Methods for creating emails with complex graphics and customized web fonts that are ensured to render consistently across multiple platforms and email client applications and systems that ensure consistent rendering of created emails with complex graphics and customized web fonts by automatically transforming, completely transparently, the contents of each created email to a form that renders properly across the platforms and email clients are disclosed.

Methods for creating emails with complex graphics and customized web fonts that are ensured to render consistently across multiple platforms and email client applications and systems that ensure consistent rendering of created emails with complex graphics and customized web fonts by automatically transforming, completely transparently, the contents of each created email to a form that renders properly across the platforms and email clients are disclosed.

A method includes providing a server having a system email address for receiving emails and including a processor and a memory coupled to the processor and defining a database organized to store data for a plurality of customer matters, respective matters having matter numbers, and, for each matter, the database including a notes location associated with the matter; providing a graphical user interface using which a user can review information relating to matters, including notes; determining, in response to receiving an email having a subject line and body, if the email contains a matter number matching a database matter number and, if not, rejecting the email; and if the email is not rejected, routing at least a portion of the non-rejected email to the notes location of the matter. Other systems and methods are provided.

A method includes providing a server having a system email address for receiving emails and including a processor and a memory coupled to the processor and defining a database organized to store data for a plurality of customer matters, respective matters having matter numbers, and, for each matter, the database including a notes location associated with the matter; providing a graphical user interface using which a user can review information relating to matters, including notes; determining, in response to receiving an email having a subject line and body, if the email contains a matter number matching a database matter number and, if not, rejecting the email; and if the email is not rejected, routing at least a portion of the non-rejected email to the notes location of the matter. Other systems and methods are provided.

A mobile terminal and controlling method thereof are disclosed, by which a message inputted before or after a message reception can be selectively sent when a message is received from a counterpart while composing a message. The present invention includes the steps of if a counterpart message is externally received in the course of a message input to a message input window and a message is additionally inputted to the message input window, applying a visual effect to either a message inputted before receiving the counterpart message or the additionally inputted message and if a send command is received, sending a message corresponding to the send command to a counterpart, wherein the message corresponding to the send command is selected from a message having the visual effect applied thereto and a message not having the visual effect applied thereto among messages displayed on the message input window.

A trusted branded email method and apparatus in one aspect detects branded electronic messages and performs validation before it is sent to a recipient. In another aspect, an electronic messages is branded by embedding branding assets and validation signatures. Algorithms that generate validation signatures are dynamically selected to further strengthen the security aspects. Branding assets are presented to a user using a distinct indicia that represents to the user that the branding assets are secure.

A trusted branded email method and apparatus in one aspect detects branded electronic messages and performs validation before it is sent to a recipient. In another aspect, an electronic messages is branded by embedding branding assets and validation signatures. Algorithms that generate validation signatures are dynamically selected to further strengthen the security aspects. Branding assets are presented to a user using a distinct indicia that represents to the user that the branding assets are secure.

A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.

A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.

An intelligent-adversary simulator can construct a graph of a virtualized instance of a network including devices connecting to the virtualized instance of the network as well as connections and pathways through the virtualized instance of the network. Running a simulated cyber-attack scenario on the virtualized instance of the network in order to identify one or more critical devices connecting to the virtualized instance of the network from a security standpoint, and then put this information into a generated report to help prioritize which devices should have a priority. During a simulation, the intelligent-adversary simulator calculates paths of least resistance for a cyber threat in the cyber-attack scenario to compromise a source device through to other components until reaching an end goal of the cyber-attack scenario in the virtualized network, all based on historic knowledge of connectivity and behaviour patterns of users and devices within the actual network under analysis.