Systems and methods for enabling a person who is experiencing and interacting in a virtual environment to obtain customer support or another form of assistance within the environment for an object, service, or experience they interact with in the virtual environment.

Systems and methods for enabling a person who is experiencing and interacting in a virtual environment to obtain customer support or another form of assistance within the environment for an object, service, or experience they interact with in the virtual environment.

A private digital communication system allowing customers to interact with a business in real time is disclosed. A web-based platform that allows an easy way for customers to leave real-time feedback via app or website interaction and allows businesses to quickly respond to issues. The system also allows a business to manage the customer feedback by putting notes, tagging issues, close out issues, forward issues via email or text to third parties and generate reports. The system also includes a rating system for users of the platform to rate their experience which gives business owners a quick view of the severity of the customer's experience.

A private digital communication system allowing customers to interact with a business in real time is disclosed. A web-based platform that allows an easy way for customers to leave real-time feedback via app or website interaction and allows businesses to quickly respond to issues. The system also allows a business to manage the customer feedback by putting notes, tagging issues, close out issues, forward issues via email or text to third parties and generate reports. The system also includes a rating system for users of the platform to rate their experience which gives business owners a quick view of the severity of the customer's experience.

Systems and methods for enabling a person who is experiencing and interacting in a virtual environment to obtain customer support or other form of assistance within the environment for an object, service, or experience they interact with in the virtual environment. In some embodiments, this may include the option of obtaining support or a form of assistance from avatars or objects in the virtual environment. In one embodiment, this may be enabled by converting or transforming a request for assistance into an object (referred to as a support request object herein) in the virtual environment.

Systems and methods for enabling a person who is experiencing and interacting in a virtual environment to obtain customer support or other form of assistance within the environment for an object, service, or experience they interact with in the virtual environment. In some embodiments, this may include the option of obtaining support or a form of assistance from avatars or objects in the virtual environment. In one embodiment, this may be enabled by converting or transforming a request for assistance into an object (referred to as a support request object herein) in the virtual environment.

A computer retrieves data from a database. The computer retrieves a Machine Learning (ML) model trained to generate database queries. The computer applies the ML model to generate a primary database query based, at least in part, on a user inquiry available to the computer. The computer retrieves the primary database query, an initial set of data from a database available to the computer. The computer, in response to retrieving the initial set of data, receives feedback assessing the initial set of data. The computer, in response to receiving the feedback, applies a Natural Language Processing (NLP) model to identify query adjustment content within the feedback. The computer revises the primary database query based, at least in part, on the model adjustment content, to generate a secondary database query. The computer retrieves using the secondary database query, a secondary set of data from the database.

An adaptive cloud conversation platform capable of making automated decisions regarding when and how to establish ongoing communications with consumers so as to maximize the relationship between the consumer and a given brand. The system has a connection management services layer which determines what communications should be established and how they should be established, an initiation management services layer which determines when communications should be established, and a user management services layer which stores information about consumers and brands for determination of when and how communications should be established. Certain of these services have machine learning algorithms incorporated into them trained to perform analyses of the particular type of operation handled by that service. The outputs of each service can be used as inputs to other services, such that a network of machine learnings algorithms is created which determines when and how to establish ongoing communications with consumers.

A system and method for user, device, and transaction authentication and callback management, utilizing a cloud platform, a digital ledger, an authentication manager, and smart callback contracts, brokering user to user communications and session establishment using an automated workflow built upon extensible root smart contract templates which can be configured to connect various users and brands. Historical user identifier and behavior data may be stored in a blockchain and/or smart callback contract and compared against current user data to authenticate and validate a user, prior to the execution of the smart callback contract, all in a way that is transparent and autonomous to the user. The system may comprise clout platform, that may further comprise a callback manager, a brand interface server, an interaction manager, a media server, one or more blockchain digital ledgers, and various smart contracts which are used to autonomously respond to received user requests.

In general, a computer implemented system configured to receive and retrievably share property metadata associated with an identified property or resource metadata associated with an identified resource with a user or a user group. Specifically, a program code accessible by one or more computing devices to depict a user interface configured to allow entry of property metadata associated with a property identifier of a property and entry of resource metadata associated with a resource identifier of a resource associated with the property allowing a user or each of a group of users to expediently retrieve property metadata or resource metadata associated with a property including metadata associated with one or more default resources associated with a property including: a water shut off valve, a gas shut off valve, and a circuit breaker box.