In an example embodiment, there is described herein an automated banking machine with a user interface that enables a customer perform a financial transaction. The automated banking machine also comprises a first interface for communicating with a remote service provide and a second interface that can communicate with a customer service device. Upon receiving an input from the customer requesting assistance, the automated banking machine establishes a communication link between the remote service provider and the customer device. The communication link enables audio, video, or a combination of audio and video data to be sent between the customer device and the remote service provider.

A money handling apparatus (for example, a banknote handling apparatus) includes a destination selector configured to select a storage unit where at least one of a counterfeit money and suspect money among the money transported by the transporting unit is to be transported, from the plurality of storage units (for example, each banknote storage unit, each storage/feeding unit, collecting unit, banknote ejecting unit, and the like) and a controller configured to control the transporting unit to transport at least one of the counterfeit money and suspect money to the storage unit selected by the destination selector among the plurality of storage units.

A cash depositing system for a user to deposit cash into a user’s account via a store, is provided with: a cash handling apparatus that recognizes and counts cash deposited by the user at the store, and obtains an amount of the cash; and a management server that acquires the amount of the cash and account information of the user, and determines whether or not a fund equivalent to an account deposit amount to be deposited into the user’s account can be obtained from the store to a management company. In case where the management company can obtain the fund from the store, the management server instruct an external device, which performs account handling for moving the fund between an account of the management company and the user’s account, to perform the account handling.

Provided is a cash depositing method for a user to deposit cash into an account of the user via a store. The method includes: causing a management server to receive a request for depositing cash into the account from the user, issue a transaction code for specifying the account, and transmit the transaction code to the terminal device; causing a cash handling apparatus in the store to receive the transaction code, recognize and count cash deposited into the apparatus by the user, and output a deposited amount; and causing the management server to specify the account of the user and an account deposit amount to be deposited into the account and instruct a bank server to perform account handling for transferring the account deposit amount from an account of the management company to the account of the user.

An open banknote system comprises a first banknote path plate and a second banknote path plate coupled to a frame, wherein the first banknote path plate and the second banknote path plate are disposed a distance apart, a banknote path disposed in a space between the first banknote path plate and the second banknote path plate, wherein each of a first side and a second side of the banknote path open to an area wider than a central portion of the banknote path, and a plurality of rollers each coupled to one of the first banknote path plate and the second banknote path plate, wherein each one of the plurality of rollers forms a banknote pinch point with another one of the plurality of rollers.

An apparatus for storing a medium includes a safe having an entrance for replenishment and recovery to which a transit cassette is selectively connected, a reception unit configured to deposit and withdraw a medium by a customer, an identification unit serving to identify whether the medium is a normal banknote or a rejection banknote, a deposit cassette configured to store the medium deposited through the reception unit, a recycle cassette configured to store the medium recognized as the normal banknote, a conveyance path configured to convey the medium, and a control unit configured to control the conveyance path.

A technique for remote access via a computing device is discussed. In one embodiment, a computing device receives data indicative of a card number associated with a bank-issued debit card. The debit card is associated with a bank account at a bank that issued the bank-issued debit card. The computing device also receives data indicative of an amount of cash to be deposited into the account based on an amount of cash provided at the computing device location. Encrypted data indicative of the card number and the data indicative of the amount of cash is routed to a gateway vendor server and is further routed to a payment network server for deposit of an amount corresponding to the data indicative of the amount of cash into the bank account associated with the card number.

Pre-staged deposit details for a deposit are received from a deposit interface and the details are linked to a code associated with a deposit bag. The code is subsequently scanned at a terminal, the pre-staged details are obtained based on the code, a lock box of the terminal is unlocked for the bag to be dropped into the lock box, a deposit transaction is processed based on the pre-staged details, and the box is locked. A real-time notification is provided within a staff interface that identifies the terminal and the transaction. The code is scanned when that bag is removed from the lock box and the pre-staged details are populated within the staff interface. Staff details are recorded for the transaction during a verification procedure. The staff details are posted to a financial institution backend system and any discrepancies between the pre-staged details and the staff deposit details are noted.

A payment acceptor (500) includes an inlet, a payment media transport path to transport payment media such as a banknote or a coin from the inlet to an interior of the payment acceptor, and an imaging sensor (501) to capture an image of an object inserted in the payment media transport path. The imaging sensor is configured to capture an image of a user (504) attempting to insert an object (505) into the inlet. At least one processor (3902) is configured to receive one or more images of the media captured by the imaging sensor via at least one of the one or more fiber optic sensors (1121, 1122), analyze at least one of the one or more images to determine at least one media characteristic of the media, store the at least one media characteristic in the memory (3904), and cause the payment acceptor to perform an action based on the at least one media characteristic.

Aspects of the disclosure relate to an automatic teller machine (ATM) network. A computing device may monitor operations in the ATM network. The computing device may determine an ATM refill route for a cash truck based on the monitoring the ATM network and/or based on refill notifications sent by an ATM. An ATM may communicate with a second ATM to pre-stage a user transaction at the second ATM.