Systems and methods for providing headset/ear bud voice control to crew members in a quick-service restaurant are disclosed. Exemplary implementations may: transmit transmission signals from a headset to the base station, receive reception signals by the headset from the base station; capture audio information from a first crew member, generate sound based on the received reception signals, generate the transmission signals to form a headset-specific uplink packet based on the captured audio information; generate semantic information based on the headset-specific uplink packet, wherein the semantic information includes one or more individual words; determine one or more commands that modify operation of the communication system, based on the semantic information, and facilitate execution of the one or more commands to control and/or modify the operation of the communication system.

A barrier-free intelligent voice system and a method for controlling thereof, wherein multiple words are recognized from a voice audio to create multiple independent semantic units. Meanwhile, the system can continuously determine whether they are one of multiple voice tags created by the user. Thereafter, a target object, a program command, and a remark corresponding to the voice tag can be determined based on the successfully compared voice tag combination. Accordingly, a corresponding program can be started or a remote device can be triggered to operate. The present disclosure can be regarded as an AI intelligent voice processing engine. By allowing users to define different types of voice tag combinations, it can eliminate the grammatical and semantic analysis of natural language processing, eliminate speech translation differences and errors between different languages, effectively reduce the amount of calculations, increase the processing speed of the system, minimize system judgment errors.

In some aspects, a computing device receives a scan of a code displayed on an order post located near a restaurant, determines that the code is associated with the restaurant, and automatically opens a software application and navigates the software application to an ordering page associated with the restaurant. The computing device initiates receiving, via the software application, input associated with an order, sends the input to a machine learning based software agent executing on a server, receives a predicted response to the input, provides the predicted response as audio output and/or displays the predicted response on the touchscreen display device. After the order is complete, the computing device sends order data associated with the order to the restaurant. After receiving an indication from the restaurant that the order is ready, the computing device indicates that the order is ready to be picked up.

In one embodiment, a device obtains sensor data from one or more sensors worn by a first responder. The device analyzes the sensor data to identify a position of a person with whom the first responder is interacting. The device determines that a policy violation has occurred based in part on the position of the person. The device provides an alert that indicates the policy violation.

An electronic apparatus is disclosed. The electronic apparatus may include a microphone; a communication interface; a memory configured to store at least one instruction; and a processor configured to execute the at least one instruction to: obtain a user voice input for registering a wake-up voice input via the microphone; input the user voice input into a trained neural network model to obtain a first feature vector corresponding to text included in the user voice input; receive a verification data set determined based on information related to the text included in the user voice input from an external server via the communication interface; input a verification voice input included in the verification data set into the trained neural network model to obtain a second feature vector corresponding to the verification voice input; and identify whether to register the user voice input as the wake-up voice input based on a similarity between the first feature vector and the second feature vector.

A method for a soft acceptance of a hotword receives audio data characterizing a soft hotword event detected by a hotword detector in streaming audio captured by a user device. The method also processes the audio data to determine that the audio data corresponds to a query specifying an action to perform on the user device. Without triggering performance of the action on the user device or the other device, the method provides a notification for output from the user device where the notification prompts a user associated with the user device to provide an affirmative input indication in order to trigger performance of the action on the user device or the other device and, when the user fails to provide the affirmative input indication, instructs the user device or the other device to not perform the action specified by the query.

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

An electronic device includes a speaker, a sensor, a communication circuit, a processor, and a memory to store instructions. The instructions, when executed by the processor, cause a wireless audio device to, while outputting a signal for reducing an external sound through the speaker, identify, using the communication circuit, an external electronic device, identify, using the sensor, a conversation responsive to a location of the external electronic device satisfying a specified condition, responsive to identifying the conversation, stop an output of the signal for reducing the external sound for a first period of time, and responsive to identifying a specified keyword included in the conversation, prolong stopping the output of the signal for reducing the external sound for a second period of time.

According to one embodiment, an information processing apparatus includes a processor. The processor generates a template, regarding a recording data sheet including a plurality of items, for one or more of the items that can be specified, with reference to an input order of input target items selected from the items. The processor performs a speech recognition on an utterance of a user and generate a speech recognition result. The processor determines an input target range relating to one more items specified by the utterance of the user among the items based on the template and the speech recognition result.

Methods and apparatus for improving speech recognition accuracy in media content searches are described. An advertisement for a media content item is analyzed to identify keywords that may describe the media content item. The identified keywords are associated with the media content item for use during a voice search to locate the media content item. A user may speak the one or more of the keywords as a search input and be provided with the media content item as a result of the search.