Systems and methods are described herein for interpreting natural language search queries that account for contextual relevance of words of the search query that would ordinarily not be processed, including, for example, processing each word of the query. Each term is associated with a respective part of speech, and a frequency of occurrence of each term in content metadata is determined. A relevance of each term is then determined based on its respective part of speech and frequency. The natural language search query is then interpreted based on the importance or relevance of each term.

Systems and methods are described herein for interpreting natural language search queries that account for contextual relevance of words of the search query that would ordinarily not be processed, including, for example, processing each word of the query. Each term is associated with a respective part of speech, and a frequency of occurrence of each term in content metadata is determined. A relevance of each term is then determined based on its respective part of speech and frequency. The natural language search query is then interpreted based on the importance or relevance of each term.

Systems and methods are provided for automatically responding to network connectivity issues in a media stream. One example method includes transmitting, from a first computing device, a media stream to one or more secondary computing devices. A network connectivity issue between the first computing device and one or more of the secondary computing devices is detected. If a network connectivity issue is detected, a notification is transmitted to one or more of the secondary computing devices.

Embodiments are directed to organizing conversation information. Two or more machine learning (ML) models and a plurality of sentences provided from a conversation may be employed to generate insight scores for each sentence such that each insight score correlates to a probability that its sentence includes one or more of an action or a question. In response to one or more sentences having insight scores that exceed a threshold value an information score and a definiteness score may be determined for the one or more sentences. And one or more insights associated with the conversation may be generated based on the one or more sentences. A report may be generated that associates the one or more insights with one or more portions of the conversation that include the one or more sentences that are associated with the insights.

A system for parsing separate intents in natural language speech configured to (i) receive, from the user computer device, a verbal statement of the user including a plurality of words; (ii) translate the verbal statement into text; (iii) label each of the plurality of words in the verbal statement; (iv) detect one or more potential splits in the verbal statement; (v) divide the verbal statement into a plurality of intents based upon the one or more potential splits; and (vi) generate a response based upon the plurality of intents.

The present invention discloses a state machine based context-sensitive multi-round dialog management system, comprising: an input module, for receiving multi-modal input information from a user; an intention identification engine module, for identifying intention information in the multi-modal input information; an intention module, for bringing multiple intention information identified by the intention identification engine module into one-to-one correspondence with multiple intention sub-modules at back ends; a state machine module, comprising a plurality of state machines for managing a relevant context in the dialog management system and providing support for an output result; an instruction parsing engine module, comprising a plurality of instruction parsing engine sub-modules for parsing corresponding intention information and acquiring the parsed multiple intention information; and an output module, for acquiring policy information according to the results from the parsing engine module and the intention identification module, and transmitting the policy information to the state machine module.

Conversational understanding systems allow users to conversationally interface with a computing device. In examples, a query may be received that includes a request for execution of a task. A data exchange task definition may be accessed. The data exchange task definition assists a conversational understanding system in managing task state tracking for information needed for task execution. Using the data exchange task definition, a per-turn policy for interacting with the user computing device is generated based on the state of a dialogue with a computing device and an evaluation of a process flow chart provided by a task owner resource. The task owner resource may be independent from the conversational understanding system. A response to the query may be generated and output based on the per-turn policy. In examples, the per-turn policy is used to generate one or more responses during a dialogue with a user via a computing device.

Conversational understanding systems allow users to conversationally interface with a computing device. In examples, a query may be received that includes a request for execution of a task. A data exchange task definition may be accessed. The data exchange task definition assists a conversational understanding system in managing task state tracking for information needed for task execution. Using the data exchange task definition, a per-turn policy for interacting with the user computing device is generated based on the state of a dialogue with a computing device and an evaluation of a process flow chart provided by a task owner resource. The task owner resource may be independent from the conversational understanding system. A response to the query may be generated and output based on the per-turn policy. In examples, the per-turn policy is used to generate one or more responses during a dialogue with a user via a computing device.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for identifying a user in a multi-user environment. One of the methods includes receiving, by a first user device, an audio signal encoding an utterance, obtaining, by the first user device, a first speaker model for a first user of the first user device, obtaining, by the first user device for a second user of a second user device that is co-located with the first user device, a second speaker model for the second user or a second score that indicates a respective likelihood that the utterance was spoken by the second user, and determining, by the first user device, that the utterance was spoken by the first user using (i) the first speaker model and the second speaker model or (ii) the first speaker model and the second score.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for identifying a user in a multi-user environment. One of the methods includes receiving, by a first user device, an audio signal encoding an utterance, obtaining, by the first user device, a first speaker model for a first user of the first user device, obtaining, by the first user device for a second user of a second user device that is co-located with the first user device, a second speaker model for the second user or a second score that indicates a respective likelihood that the utterance was spoken by the second user, and determining, by the first user device, that the utterance was spoken by the first user using (i) the first speaker model and the second speaker model or (ii) the first speaker model and the second score.