Robotic customer service agents are provided such that, when properly configured, they are operable to perform a customer service task. A contact center may dispatch a robot, an accessory for a customer-owned robot, or instructions to transform an unconfigured robot, such as a generic robot, into a configured robot operable to perform the task. The robot may provide certain data to a contact center or a third-party to ensure compliance with operating practices to protect persons, property, and data and reduce the unnecessary acquisition of sensitive data, as well as, execute on-board risk mitigation applications.

The article pickup system includes: a camera that is provided in a mobile body capable of moving in an environment where a plurality of articles to be picked up are present and that acquires image data by capturing the plurality of articles; and an article pickup robot that moves in the environment and picks up the plurality of captured articles. The article pickup robot includes: a camera position acquisition unit that detects the camera and then acquires position information of the camera; an article position specification unit that specifies positions of the plurality of articles based on the position information of the camera; a mobile unit that moves to the specified positions; and a pickup unit that picks up the plurality of articles at the positions to which the mobile unit has moved.

Disclosed is a method of controlling a mobile robot, including receiving user input including a predetermined service request by the mobile robot, receiving an article to be served, by the mobile robot, searching for a user, analyzing a gesture of the user, and extracting a serving position, by the mobile robot, analyzing an image of the serving position and extracting a distance and height of the serving position, moving the mobile robot to the serving position and lifting the served article to be served, to a height of the serving position, and putting down the article to be served at the serving position by horizontally moving the article to be served to the serving position. Accordingly, the serving robot directly receives a serving article and provides the serving article to a user at a position desired by the user without a user operation of receiving the serving article. The serving robot determines a user at a serving position, reads a gesture of the user from an image, and determines a table on which the serving article is to be put in order to put the serving article at an accurate position.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for performing goal-based robot animation. One system includes a robot configured to receive a goal that specifies a goal state to be attained by the robot or one of the components. A collection of animation tracks is searched to identify one or more animation tracks that when executed by the robot cause the robot to perform one or more physical movements to satisfy the goal state. The identified one or more animation tracks are executed to perform the one or more physical movements to satisfy the received goal state.

A method may be provided for controlling a mobile robot. This may include receiving user input including a predetermined service request by the mobile robot, receiving an article to be served, by the mobile robot, searching for a user, analyzing a gesture of the user, and extracting a serving position, by the mobile robot, analyzing an image of the serving position and extracting a distance and height of the serving position, moving the mobile robot to the serving position and lifting the served article to be served, to a height of the serving position, and putting down the article to be served at the serving position by horizontally moving the article to be served to the serving position.

A robot is operated to navigate an environment using cameras and map the type, size and location of objects. The system determines the type, size and location of objects and classifies the objects for association with specific containers. For each category of object with a corresponding container, the robot chooses a specific object to pick up in that category, performs path planning and navigates to objects of the category, to either organize or pick up the objects. Actuated pusher arms move other objects out of the way and manipulates the target object onto the front bucket to be carried.

The invention relates to a device for managing the movements of a robot configured to treat a surface, said device including: acquisition means for acquiring a three-dimensional representation (Re) of said surface to be treated; and determination means for determining a sequence of movements on the basis of said three-dimensional representation (Re) of said surface to be treated; said determination means comprising at least one three-dimensional generic model (m1-m3) for which a plurality of sequences of movements (Tx) are known; said device including adjustment means for adjusting said generic model (m1-m3) with said three-dimensional representation (Re) of said surface to be treated that are able to deform said generic model (m1-m3) and known sequences of movements (Tx) so as to correspond to said three-dimensional representation (Re) of said surface to be treated.

Disclosed are a device, system and method for assisting mobile robots. A service robot is disclosed comprising a body; a motion component fitted to the body and configured to propel the service robot in a direction; an engagement component configured to exert a localized force on a geometrically defined interaction area; a sensor configured to detect the interaction area; and a communication component configured to at least communicate with mobile robots and to at least receive requests to engage the interaction area. A system comprising a mobile robot and a service robot is also disclosed. A method comprising a mobile robot approaching a pedestrian road crossing at a first location; the mobile robot requesting assistance from a service robot; the service robot executing at least one assistive action; and in response to the assistive action, the mobile robot crossing the road via the pedestrian road crossing is also disclosed.

A device and method to move user interacting devices responsive to user input using artificial intelligence. The device includes a movable mount for supporting the user interacting device. User input is converted into service requests using artificial intelligence services. The device converts the service requests into movement commands, which it may then execute. The user interacting device may receive and process user input into service requests or the devices itself may be configured with artificial intelligence services. The device then converts into movement commands by imparting motion on the movable base through use of one or more motors or other movement generating devices.

A method of assisting an individual using a robot concierge system including: determining that the individual is in need of assistance using a sensor system of a robot assigned to the conveyance system; and assisting the individual through the robot.