One embodiment provides a method, including: receiving an indication of an addition of a new participant in a textual communication between at least two existing participants; identifying at least one confidential topic contained within the textual communication by (i) parsing the textual communication and (ii) identifying at least one topic contained within the textual communication; the identifying comprising (i) accessing a confidentiality graph comprising (a) nodes representing participants and (b) edges representing confidential concepts that are acceptable discussion topics between participants connected by a corresponding edge and (ii) determining that an edge corresponding to the at least one confidential topic does not connect the new participant with both of the existing participants; and alerting one of the existing participants that the at least one confidential topic is included in the textual communication to be sent to the new participant.

Systems and methods of inferential user matching include inferring an interest in matching between the first user and the second user based at least in part on a first profile of a first user and a second profile of a second user. Based at least in part on the inferred interest in matching, the systems and methods match the first user and the second user for a service, and transmit (i) a first representation of the first user to a portable device of the second user, and (ii) a second representation of the second user to a portable device of the first user.

Systems and methods of inferential user matching include inferring an interest in matching between the first user and the second user based at least in part on a first profile of a first user and a second profile of a second user. Based at least in part on the inferred interest in matching, the systems and methods match the first user and the second user for a service, and transmit (i) a first representation of the first user to a portable device of the second user, and (ii) a second representation of the second user to a portable device of the first user.

A method involving obtaining a first plurality of topic groups (TGs), each having a membership of accounts, identifying a first plurality of accounts as authorities for an expertise topic, obtaining a second plurality of TGs with a number of accounts as members, wherein the first plurality of TGs comprises the second plurality of TGs, identifying a first frequent account which is a member in at least one of the second plurality of TGs, adding the first frequent account to the authorities of the expertise topic to obtain a second plurality of accounts as the authorities of the expertise topic, determining a third plurality of TGs in which a second number of accounts from the second plurality of accounts are members, determining that another frequent account is a member in one of the third plurality of TGs, and obtaining a ranking of accounts that are an authority on the expertise topic.

A method involving obtaining a first plurality of topic groups (TGs), each having a membership of accounts, identifying a first plurality of accounts as authorities for an expertise topic, obtaining a second plurality of TGs with a number of accounts as members, wherein the first plurality of TGs comprises the second plurality of TGs, identifying a first frequent account which is a member in at least one of the second plurality of TGs, adding the first frequent account to the authorities of the expertise topic to obtain a second plurality of accounts as the authorities of the expertise topic, determining a third plurality of TGs in which a second number of accounts from the second plurality of accounts are members, determining that another frequent account is a member in one of the third plurality of TGs, and obtaining a ranking of accounts that are an authority on the expertise topic.

A method for receiving a historical incident data set with the historical incident data set including a plurality of data records, for each given data record of the plurality of data records, applying a causal analysis algorithm to determine a set of causal factor(s) for the historical instance of an incident corresponding to the given data record to obtain a problems and solutions data set, and automatically, and by machine logic, generating a chatbot based, at least in part, on the problems and solutions data set.

A method for receiving a historical incident data set with the historical incident data set including a plurality of data records, for each given data record of the plurality of data records, applying a causal analysis algorithm to determine a set of causal factor(s) for the historical instance of an incident corresponding to the given data record to obtain a problems and solutions data set, and automatically, and by machine logic, generating a chatbot based, at least in part, on the problems and solutions data set.

A computer extracts from contact records that each include a contact identifier, a group identifier for each group with which the contact has had an interaction, and interaction information that indicates a number of interactions and a timing of a most recent interaction. The contact data records are processed to generate a contact profile record for each contact including group metric values and a corresponding value for each group metric value based on an interaction history of groups the contact has interacted with. An interaction analytics databases stores a set of contact profile records and group profile records for groups that include metric values associated with the group and an interaction history. They are processed with at least thousands of the contact profile records to determine group-contact compatibility factors. A compatibility parameter is generated and communicated for each of at least thousands of contacts based on the group-contact compatibility parameters.

Methods, computer-readable media, systems, and/or apparatuses are provided for providing offer and insight generation functions. User input requesting an offer or insight may be received and an image of a photographic identification of a user may be requested. The image of the photographic identification may be captured and stored. A self-captured image of the user may be captured (e.g., via an image capture device of the computing device) and compared to an image of a user from the photographic identification. Responsive to determining that the images match, displaying an instruction to capture a vehicle identification number. The vehicle identification number may be captured. Data, including location data, may be extracted and an archive including the extracted data may be generated and the data may be transmitted to an entity computing system for processing. The entity computing system may evaluate the data and generate one or more insights and/or outputs.

Described herein is a mechanism for utilizing a neural network to identify and rank search results. A machine learning model is trained by converting training data comprising query-document entries into query term-document entries. The query term-document entries are utilized to train the machine learning model. A set of query terms are identified. The query terms can be derived from a query history. The trained machine learning model is used to calculate document ranking scores for the query terms and the resultant scores are stored in a pre-calculated term-document index. A query to search the document index is broken down into its constituent terms and an aggregate document ranking score is calculated from a weighted sum of the document ranking scores corresponding to the individual query terms. Because the term-document index can be pre-calculated, it can be downloaded to provide deep learning search capabilities in a computationally limited environment.