Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.

Techniques for implementing user interfaces, systems, and processes for multidimensional clustering and analysis are described herein. In one aspect, an application or cloud service receives a request to cluster a set of records where the request identifies a first set of one or more dimensions to use for clustering and a second set of one or more dimensions to analyze for correlation patterns. Responsive to receiving the request to cluster the set of records, the system generates clusters based at least in part on variances in the first set of one or more dimensions, wherein each cluster includes at least one record from the set of records. The system may generate, for each respective cluster, an analytic result that identifies how strongly the second set of one or more dimensions correlate to the respective cluster. The system may present the clusters and analytic results for further processing.

Systems and methods for scheduling appointments are provided. This scheduling process includes generating an introductory message proposing an appointment with the target with a request for timing. The target responds, and this response is processed for a positive interest and the presence of a proposed time. If there is an absence of positive interest then the messaging may be discontinued. However, in the presence of a positive interest, and a proposed time from the target, the system may access an external scheduling system when a proposed time is present. This includes determining availability of at least one resource at the proposed time. The system then iteratively provides suggested times close to the proposed time when the resource is not available for the proposed time. The system then confirms the appointment when the resource is available for either the proposed time or any of the suggested times.

Systems and methods for multi-source reference class identification, base rate calculation, and prediction are disclosed. The systems and method can guide on, then elicit, information about reference class identification on a case-by-case basis, connects to a database in order to calculate historical base rates according to user reference class selections, and collect additional quantitative and qualitative information from users. The systems and methods can then generate predictive estimates based on the combination of the inputs by one or more users.

Machine data reflecting operation of a monitored system is ingested and made available for search by a data intake and query system (DIQS). Monitoring includes obtaining a subset of ordered events that are assigned to a task. In a graphical user interface on a display, a chart for the task is displayed. The chart includes an event identifier for each event of the subset of the ordered events, a confidence level value related to each event identifier of each event of the subset of ordered events, the confidence level value indicating the confidence level that the event is in the task. The chart further includes a time reference value identifying a time of each event.

Aspects of the disclosure relate to using machine learning methods for chatbot selection. A computing platform may train a plurality of machine learning models, each corresponding to a chatbot. The computing platform may train an additional machine learning model to route queries to the plurality of machine learning models based on contents of the queries. The computing platform may receive a query, and may analyze the query using the additional machine learning model. The computing platform may route, based on the query analysis, the query to the plurality of machine learning models. The computing platform may generate, using the plurality of machine learning models, a response to the query. The computing platform may send the response to the query and one or more commands directing a client device to display the response to the query, which may cause the client device to display the response to the query.

A personnel selecting device includes: a personnel extracting unit which obtains information of a requested service from a client device, extracts personnel matched to the information of the requested service by referring to a job skill storage which stores information indicating a correspondence relationship between a service and personnel, and outputs the extracted personnel information to the client device; a personnel arranging unit which obtains, from the client device, information of personnel selected from among the extracted personnel, and requests the requested service of the selected personnel; and an analyzing unit which obtains, from the client device, information indicating evaluation details for the requested service performed in natural language, determines an evaluation for the evaluation details by analyzing a character string indicated by the evaluation details, and updates the information in the job skill storage based on the determined evaluation.

Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

Method, system, and programs for determining a keyword from user agent strings are disclosed. In one example, a plurality of user agent strings is received. The plurality of user agent strings is grouped into one or more clusters. The one or more clusters comprise a first cluster that includes two or more user agent strings. The two or more user agent strings in the first cluster are compared. Based on the comparing, a keyword is determined from the first cluster. The keyword represents a type of user agent information.

The present disclosure relates to generating a complex entity index based on a combination of atomic and deep learned attributes associated with instances of a complex entity. For example, systems described herein generate a multi-dimensional representation of entity instances based on evaluation of digital content associated with the respective entity instances. Systems described herein further generate an index representation in which similarity of entity instances are illustrated and presented via an interactive presentation that enables a user to traverse instances of an entity to observe similarities and differences between instances of an entity that have similar embeddings to one another within a multi-dimensional index space.