A cognitive assignment engine (CAE) system attempts to infer semantic meaning from textual content of an incoming message in order to use the inferred meaning to assign the message to an appropriate responder. If the message contains insufficient textual content, the system identifies ontological structures comprised by the message's graphical content and classifies each structure as a function of the structure's location within the graphical content or of an intrinsic characteristic of the structure. The system then generates a message identifier by performing a computation on these classifications and uses the identifier to retrieve a previously stored graphical template that comprises ontological structures similar to those of the incoming message. The system associates the incoming message with a semantic meaning previously associated with the template, enabling the system to classify the message and to assign the message to the correct responder.

Apparatus for generating a putative ontology from a data structure associated with a data store, the apparatus including an electronic processing device that generates a putative ontology by determining at least one concept table in the data structure, determining at least one validated attribute within the at least one concept table, determining at least one selected attribute value from the at least one validated attribute and generating at least one ontology class using the at least one attribute value.

Techniques for ontology linking of unstructured text as a service are described. A service may receive a request to link unstructured text to a standardized ontology, and the service may segment and tokenize the unstructured text and send the result to multiple services implementing multiple deep machine learning models trained to identify particular entities and one or more relationships between entities. The service may perform a search of the standardized ontology to identify a set of similar candidates from the standardized ontology for the detected entities and the one or more relationships, and then rank the set of similar candidates from the standardized ontology according to their similarity to the detected entities within the unstructured text. The output from the service may include a result identifying a highest ranked candidate of the set of similar candidates from the standardized ontology for the detected entities within the unstructured text.

Methods and systems are provided for searching information in a distributed data processing system. A system for processing a semantic search query where the system may include a memory and a processor coupled to the memory being configured to, receive a structured search query, process the structured search query to deconstruct into query elements, identify a set of connected elements that define a data source associated with the received structured search query based on a processed query element, process the query elements to determine one or more command data element types associated with the received structured search query, and process data associated with the defined data source according to a command data element type to develop a semantic search query resultant data set.

A system and method for generating data visualizations. The method includes generating an enriched data layer based on a plurality of knowledge graphs, the plurality of knowledge graphs including a plurality of first nodes, the enriched data layer including a plurality of second nodes, wherein each of the plurality of second nodes is connected via an edge to at least one of the plurality of first nodes; and generating a data visualization based on the enriched data layer and a request for data, wherein the request for data indicates a type of data corresponding to at least one of the plurality of second nodes, wherein the data visualization is generated using data represented by at least one of the plurality of first nodes connected to the at least one of the plurality of second nodes.

Provided is a method including obtaining a corpus and an associated set of domain indicators. The method includes learning a set of vectors in an embedding space based on n-grams of the corpus. The method includes updating ontology graphs comprising a set of vertices and edges associating the set of vertices with each other. The method also includes determining a vector cluster using hierarchical clustering based on distances of the set of vectors with respect to each other in the embedding space and determining a hierarchy of the ontology graphs based on a set of domain indicators of a respective set of vertices corresponding to vectors of the vector cluster. The method also includes updating an index based on the ontology graphs.

Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for optimized graph traversal are disclosed. In one aspect, a method includes the actions of receiving a given phrase that is input through a user interface by a digital component provider. The actions further include determining an entity that is being referred to by the given phrase. The actions further include identifying properties of the entity. The actions further include selecting a subset of the properties that were identified for the entity. The actions further include identifying additional phrases. The actions further include updating the user interface to present at least some of the additional phrases with programmatic controls that assign one or more of the additional phrase as distribution criteria for digital components of the digital component provider in response to activation of the programmatic controls.

Techniques regarding autonomous classification and/or identification of various types of noise comprised within a knowledge graph are provided. For example, one or more embodiments described herein can comprise a system, which can comprise a memory that can store computer executable components. The system can also comprise a processor, operably coupled to the memory, and that can execute the computer executable components stored in the memory. The computer executable components can comprise a knowledge extraction component, operatively coupled to the processor, that can classify a type of noise comprised within a knowledge graph. The type of noise can be generated by an information extraction process.

Methods and systems for providing a user interface and workflow for interacting with time series data, and applying portions of time series data sets for refining regression models. A system can present a user interface for receiving a first user input selecting a first model from a list of models for modeling the apparatus, generate and display a first chart depicting a first time series data set depicting data from a first sensor, generate and display a second chart depicting a second time series data set depicting a target output of the apparatus, receive a second user input of a portion of the first time series data set, and generate and display a third chart depicting a third time series data set depicting an output of the selected model and aligned with the second chart of the target output and updated in real-time in response to the second user input.