The present disclosure includes systems, apparatuses, and methods for event identification. In some aspects, a method includes receiving data including text and performing natural language processing on the received data to generate processed data that indicates one or more sentences. The method also includes generating, based on a first keyword set, a second keyword set having more keywords than the first keyword set. The method further includes, for each of the first and second keyword sets: detecting one or more keywords and one or more entities included in the processed data, determining one or more matched pairs based on the detected keywords and entities, and extracting a sentence, such as a single sentence or multiple sentences, from a document based on the one or more sentences indicated by the processed data. The method may also include outputting at least one extracted sentence.

The present disclosure includes systems, apparatuses, and methods for event identification. In some aspects, a method includes receiving data including text and performing natural language processing on the received data to generate processed data that indicates one or more sentences. The method also includes generating, based on a first keyword set, a second keyword set having more keywords than the first keyword set. The method further includes, for each of the first and second keyword sets: detecting one or more keywords and one or more entities included in the processed data, determining one or more matched pairs based on the detected keywords and entities, and extracting a sentence, such as a single sentence or multiple sentences, from a document based on the one or more sentences indicated by the processed data. The method may also include outputting at least one extracted sentence.

The present disclosure provides a method and apparatus for acquiring a pre-trained model, an electronic device and a storage medium, and relates to the field of artificial intelligence, such as the natural language processing field, the deep learning field, or the like. The method may include: adding, in a process of training a pre-trained model using training sentences, a learning objective corresponding to syntactic information for a self-attention module in the pre-trained model; and training the pre-trained model according to the defined learning objective. The solution of the present disclosure may improve a performance of the pre-trained model, and reduce consumption of computing resources, or the like.

The present disclosure provides a method and apparatus for acquiring a pre-trained model, an electronic device and a storage medium, and relates to the field of artificial intelligence, such as the natural language processing field, the deep learning field, or the like. The method may include: adding, in a process of training a pre-trained model using training sentences, a learning objective corresponding to syntactic information for a self-attention module in the pre-trained model; and training the pre-trained model according to the defined learning objective. The solution of the present disclosure may improve a performance of the pre-trained model, and reduce consumption of computing resources, or the like.

The illustrative embodiments described herein provide systems and methods for notifying a user when a set of characters are identified in a media file. In one embodiment, a method includes receiving a set of characters inputted by the user of a computing device, playing the media file, transcribing the media file to form a transcription, and determining whether the transcription of the media file includes the set of characters. The method also includes initiating a notification prompt on a graphical user interface of the computing device in response to determining that the media file includes the set of characters.

The illustrative embodiments described herein provide systems and methods for notifying a user when a set of characters are identified in a media file. In one embodiment, a method includes receiving a set of characters inputted by the user of a computing device, playing the media file, transcribing the media file to form a transcription, and determining whether the transcription of the media file includes the set of characters. The method also includes initiating a notification prompt on a graphical user interface of the computing device in response to determining that the media file includes the set of characters.

A contact center analysis system can receive various types of communications from customers, such as audio from telephone calls, voicemails, or video conferences; text from speech-to-text translations, emails, live chat transcripts, text messages, and the like; and other media or multimedia. The system can segment the communication data using temporal, lexical, semantic, syntactic, prosodic, user, and/or other features of the segments. The system can cluster the segments according to one or more similarity measures of the segments. The system can use the clusters to train a machine learning classifier to identify one or more of the clusters as waypoints (e.g., portions of the communications of particular relevance to a user training the classifier). The system can automatically classify new communications using the classifier and facilitate various analyses of the communications using the waypoints.

A contact center analysis system can receive various types of communications from customers, such as audio from telephone calls, voicemails, or video conferences; text from speech-to-text translations, emails, live chat transcripts, text messages, and the like; and other media or multimedia. The system can segment the communication data using temporal, lexical, semantic, syntactic, prosodic, user, and/or other features of the segments. The system can cluster the segments according to one or more similarity measures of the segments. The system can use the clusters to train a machine learning classifier to identify one or more of the clusters as waypoints (e.g., portions of the communications of particular relevance to a user training the classifier). The system can automatically classify new communications using the classifier and facilitate various analyses of the communications using the waypoints.

The present disclosure relates to concurrent learning of a relationship estimation model and a phrase generation model. The relationship estimation model estimates a relationship between phrases. The phrase generation model generates a phrase that relates to an input phrase. The phrase generation model includes an encoder and a decoder. The encoder converts a phrase into a vector using a three-piece set as learning data. The decoder generates, based on the converted vector and a connection expression or a relationship label, a phrase having a relationship expressed by the connection expression or the relationship label for the phrase. The relationship estimation model generates a relationship score from the converted vector, which indicates each phrase included in a combination of the phrases, and a vector indicating the connection expression and the relationship label.

The present disclosure relates to concurrent learning of a relationship estimation model and a phrase generation model. The relationship estimation model estimates a relationship between phrases. The phrase generation model generates a phrase that relates to an input phrase. The phrase generation model includes an encoder and a decoder. The encoder converts a phrase into a vector using a three-piece set as learning data. The decoder generates, based on the converted vector and a connection expression or a relationship label, a phrase having a relationship expressed by the connection expression or the relationship label for the phrase. The relationship estimation model generates a relationship score from the converted vector, which indicates each phrase included in a combination of the phrases, and a vector indicating the connection expression and the relationship label.