Systems and methods for assessing the skills of a customer support agent using one or more Artificial Intelligence/Machine Learning (AI/ML) models are disclosed. In at least one embodiment, one or more benchmarks against which the performance of the customer support agent is to be measured are established. The one or more benchmarks may be derived through direct and/or indirect analysis of historical customer service data by an AI/ML benchmark model. In at least one embodiment, data relating to performance of the customer support agent during a customer call is monitored. In at least one embodiment, the AI/ML benchmark model is used to determine one or more benchmark scores identifying whether the customer support agent is meeting the one or more benchmarks.

A system and method for a machine learning-based automated electronic time recording for personnel includes identifying, via a scene capturing device, a representation of a time recording space; identifying a body having a time recording pose within the time recording space based on an assessment of the representation of the time recording space; extracting a plurality of distinct features from the representation of the time recording space based on identifying the body having the time recording pose; executing automated user-recognition based on the extracting of the plurality of distinct features; executing automated time recording recognition based on the extracting of the plurality of distinct features; and executing automated electronic time recording, via a time recording application based on the automated user-recognition and the automated time recording recognition.

A system and method for a machine learning-based automated electronic time recording for personnel includes identifying, via a scene capturing device, a representation of a time recording space; identifying a body having a time recording pose within the time recording space based on an assessment of the representation of the time recording space; extracting a plurality of distinct features from the representation of the time recording space based on identifying the body having the time recording pose; executing automated user-recognition based on the extracting of the plurality of distinct features; executing automated time recording recognition based on the extracting of the plurality of distinct features; and executing automated electronic time recording, via a time recording application based on the automated user-recognition and the automated time recording recognition.

The system described herein can automatically match, link, or otherwise associate electronic activities with one or more record objects. For an electronic activity that is eligible or qualifies to be matched with one or more record objects, the system can identify one or more set of rules or rule sets. Using the rule sets, the system can identify candidate record objects. The system can then rank the identified candidate record objects to select one or more record objects with which to associate the electronic activity. The system can then store an association between the electronic activity and the selected one or more record objects.

The system described herein can automatically match, link, or otherwise associate electronic activities with one or more record objects. For an electronic activity that is eligible or qualifies to be matched with one or more record objects, the system can identify one or more set of rules or rule sets. Using the rule sets, the system can identify candidate record objects. The system can then rank the identified candidate record objects to select one or more record objects with which to associate the electronic activity. The system can then store an association between the electronic activity and the selected one or more record objects.

A method of time entry on a graphical user interface (GUI) of a computer system includes generating a chat screen, generating at least one message on the chat screen to initiate dialogue for creation of a draft timecard, receiving at least one first user entry from a user via the chat screen, the at least one first user entry including information identifying at least one of a client or a matter associated with the client, receiving at least one second user entry from the user via the chat screen, the at least one second user entry including a textual description of work performed that relates to the at least one first user entry, generating the draft timecard based on the at least one first user entry and the at least one second user entry, and causing display of the draft timecard on the chat screen for approval by the user.

A method of time entry on a graphical user interface (GUI) of a computer system includes generating a chat screen, generating at least one message on the chat screen to initiate dialogue for creation of a draft timecard, receiving at least one first user entry from a user via the chat screen, the at least one first user entry including information identifying at least one of a client or a matter associated with the client, receiving at least one second user entry from the user via the chat screen, the at least one second user entry including a textual description of work performed that relates to the at least one first user entry, generating the draft timecard based on the at least one first user entry and the at least one second user entry, and causing display of the draft timecard on the chat screen for approval by the user.

Disclosed herein are embodiments of systems, methods, and products comprises a server for monitoring and tracking user activities based on different events in a security log. The server may retrieve the security log and parse the security log to identify a set of predetermined events for a user based on the event IDs, including logon events, logoff events, and privileged events. Based on the time point when privileged events occur at least partially during the pattern of having more logon events than logoff events, the server may determine when the user starts to work. Based on the time point when the logoff events and logon event starts to show the pattern that there are more logoff events than logon events and the difference increasing into a threshold, the server may determine when the user stops working. The server may generate a heat map indicating different users’ work time length.

When line graphs are displayed on coordinates having a horizontal axis as a time axis and a vertical axis as an axis representing examination values, the number of pieces of examination data having probabilities of presence in a display period of the time axis is obtained by comparing a standard examination interval, which is a standard interval at which examination of each of the plurality of examination items is performed, and the display period. An ordinary display mode or a low visual recognizability display mode, in which visual recognizability is low, is determined, based on whether the obtained number of pieces of examination data is greater than or equal to a threshold, as a display mode of a line graph for each of the examinations. Plural line graphs overlapping with each other are displayed on the coordinates in each display mode.

To provide a safety management system capable of appropriately delivering, to a user, a variety of safety information necessary for a product to be safely used and preserved, etc. [Solution] An address acquisition unit of a communication terminal acquires a web address corresponding to a product by optically reading the recognition code of the product. An information processing unit of the communication terminal accesses an information provision server by using the web address and acquires safety information. An information storage unit of the information provision server stores multiple kinds of safety information about each product, the information provision server appropriately selecting, on the basis of a prescribed selection criterion, any safety information from among the plurality of safety information pertaining to the product, and transmitting the selected safety information to the communication terminal.