A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.

The disclosed embodiments illustrate method and system for establishing a communication channel between computing devices in a customer care environment. The method includes receiving a first input from a customer-computing device associated with the customer. The received first input is compared with one or more pre-stored datasets. Based on the comparison, a plurality of options corresponding to each of a plurality of levels of one or more workflows is rendered on a user interface displayed on a display screen of the customer-computing device. A second input is received for one of the rendered plurality of options. The second input is representative of at least a preference of the customer for a service associated with a workflow. Based on at least the received second input, a communication channel is established between the customer-computing device and an agent-computing device associated with the customer care agent.

Embodiments of the present invention provide systems and methods for detecting emotions with social media settings. Integral-based, emotion-based, and temporal-based features are used to assess the context of a dialogue between two parties. Social media features and textual features are also considered in order to detect the emotions of a party by assessing the popularity of the party and non-contextual factors within the dialogue, respectively.

Disclosed herein are systems and techniques for evaluating prescribed optical devices during use. A method can include matching a user profile with a prescribed optical device, matching the prescribed optical device with a plurality of members of a distribution system of the prescribed optical device, requesting information about the prescribed optical device through a user interface, receiving information in response to requesting the information, and sending feedback based on the received information to one of the members of the distribution system. One or more network devices can generate a user interface including information associated with the prescribed optical device and the user profile. The user interface can be adapted based on a primary or secondary user of the network device. The user interface can also be adapted as the user progresses in age, treatment schedule, and/or other factors that support evaluation of the prescribed optical device.

A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.

A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.

A computer-implemented system and method for predicting activity outcome based on user attention is provided. Sensor data is collected for a user, and an activity performed by a user is identified based on the sensor data. Features of the user are collected while performing the activity and a subject of focus of the user is determined based on the collected features. An outcome of the activity performed by the user is predicted based on the features and the determined subject of focus.

A human resource development support system calculates, for each agent, a profitability indicator value that is a value of an indicator of profitability of the agent on the basis of order histories for customers regarding industrial machinery at the agent. Then, the human resource development support system generates, for each agent, reference information capable of identifying a grade of service personnel for which human resource development is to be strengthened, on the basis of the calculated profitability indicator value and on the basis of constitution information indicating the numbers of service personnel belonging to the agent for individual grades.

The present disclosure is directed to various ways of improving the functioning of computer systems, information networks, data stores, search engine systems and methods, and other advantages. Among other things, provided herein are methods, systems, components, processes, modules, blocks, circuits, sub-systems, articles, and other elements (collectively referred to in some cases as the “platform” or the “system”) that collectively enable, in a single database and system, the development and maintenance of a set of universal contact objects that relate to the contacts of a business and that have attributes that enable use for a wide range of activities, including sales activities, marketing activities, service activities, content development activities, and others, as well as improved methods and systems for sales, marketing and services that make use of such universal contact objects.

The present disclosure is directed to various ways of improving the functioning of computer systems, information networks, data stores, search engine systems and methods, and other advantages. Among other things, provided herein are methods, systems, components, processes, modules, blocks, circuits, sub-systems, articles, and other elements (collectively referred to in some cases as the “platform” or the “system”) that collectively enable, in a single database and system, the development and maintenance of a set of universal contact objects that relate to the contacts of a business and that have attributes that enable use for a wide range of activities, including sales activities, marketing activities, service activities, content development activities, and others, as well as improved methods and systems for sales, marketing and services that make use of such universal contact objects.