A system for performing secure maintenance on automated machines may include a maintenance management apparatus and an automated machine. The maintenance management apparatus is configured for scheduling the maintenance appointment for the automated machine, in response to scheduling the maintenance appointment and creating and communicating a maintenance security code to the automated machine. The automated machine is configured for receiving a request from a maintenance provider to initiate the maintenance appointment, validating the maintenance provider using the maintenance security code and providing access to a secure item storage unit, determining that the maintenance provider has completed the maintenance appointment, and communicating information associated with the maintenance appointment to the maintenance management apparatus and/or a computing device of the maintenance provider.

A system is configured for detecting errors in an ATM. The system includes a processor that receives a withdrawal request from a user to receive cash from a cash dispenser of the ATM. Currency denominations and a number of bills for each currency denomination needed to fulfill the withdrawal request is determined. The system sends signal commands to cassettes of the ATM to dispense bills to fulfill the withdrawal request. A camera is positioned in a pathway of the bills being dispensed from the cassettes to the cash dispenser. The camera captures images of bills being dispensed from the cassettes and sends them to the processor. The processor generates an alert if a number of bills dispensed from at least one cassette does not match a corresponding number of bills expected to be dispensed from the at least one cassette.

A system is configured for detecting errors in an ATM. The system includes a processor that receives a withdrawal request from a user to receive cash from a cash dispenser of the ATM. Currency denominations and a number of bills for each currency denomination needed to fulfill the withdrawal request is determined. The system sends signal commands to cassettes of the ATM to dispense bills to fulfill the withdrawal request. A camera is positioned in a pathway of the bills being dispensed from the cassettes to the cash dispenser. The camera captures images of bills being dispensed from the cassettes and sends them to the processor. The processor generates an alert if a number of bills dispensed from at least one cassette does not match a corresponding number of bills expected to be dispensed from the at least one cassette.

In a bill handling apparatus 1, a vibration detection sensor 51A to 51H detects a vibration of a field repair unit 3, 4, 6, 7a to 7d, 8, and a determining unit 52 determines whether there is a failure in the field repair unit 3, 4, 6, 7a to 7d, 8 based on the vibration detected by the vibration detection sensor 51A to 51H. For example, the determining unit 52 subjects the vibration detected by the vibration detection sensor 51A to 51H to frequency analysis, and determines that a failure has occurred in the field repair unit 3, 4, 6, 7a to 7d, 8 when a frequency of a frequency component having a maximum amplitude level in an analysis result of the frequency analysis is lower than a reference value.

In a bill handling apparatus 1, a vibration detection sensor 51A to 51H detects a vibration of a field repair unit 3, 4, 6, 7a to 7d, 8, and a determining unit 52 determines whether there is a failure in the field repair unit 3, 4, 6, 7a to 7d, 8 based on the vibration detected by the vibration detection sensor 51A to 51H. For example, the determining unit 52 subjects the vibration detected by the vibration detection sensor 51A to 51H to frequency analysis, and determines that a failure has occurred in the field repair unit 3, 4, 6, 7a to 7d, 8 when a frequency of a frequency component having a maximum amplitude level in an analysis result of the frequency analysis is lower than a reference value.

Implementations described and claimed herein provide systems and methods for improving cash management system operation. In one implementation, a method for improving cash management system operation includes detecting an intervention event in connection with user activity of a user involving a cash management system. The method determines whether the intervention event meets an intervention threshold. A customized intervention particular to the intervention event and a the user is generated when the intervention event meets the intervention threshold. The customized intervention is output for presentation to the user. The customized intervention improves the user activity involving the cash management system.

Systems and methods of detecting fraudulent activity including skimmers adapted to compromise transacting devices such as automated teller machines (ATMs) are disclosed. In one embodiment, an exemplary computer-implemented method may comprise determining that a subject device has a risk level higher than a risk threshold, providing a push notification to a mobile device proximal to the subject device, executing a software application executed by the mobile device for gathering information and transmitting feedback regarding the subject device, and providing an incentive, upon receipt of the feedback, to, for example, an account or device associated with an individual involved with the feedback or interaction with the device.

Systems and methods of detecting fraudulent activity including skimmers adapted to compromise transacting devices such as automated teller machines (ATMs) are disclosed. In one embodiment, an exemplary computer-implemented method may comprise determining that a subject device has a risk level higher than a risk threshold, providing a push notification to a mobile device proximal to the subject device, executing a software application executed by the mobile device for gathering information and transmitting feedback regarding the subject device, and providing an incentive, upon receipt of the feedback, to, for example, an account or device associated with an individual involved with the feedback or interaction with the device.

A sheet processing system, comprising a storage device that stores one or more sheets, and control circuitry. The control circuitry is configured to count a number of sheets stored in the storage device; determine whether the storage device is full based on a storage state of the storage device; in a case that the storage device is determined to be full, decide a set value relating to an upper limit number of the sheets storable in the storage device by using a plurality of count results from the control circuitry; and set the set value for the storage device.

According to one embodiment, a paper sheet processing apparatus includes a conveyance device with a conveyor belt, and an inspection device configured to inspect a paper sheet conveyed by the conveyor belt. The inspection device includes an image detection device configured to capture an image of the paper sheet and the conveyor belt and obtain an image of the paper sheet and the conveyor belt, an image processing device configured to detect a degradation level of the conveyor belt based on an belt image of the conveyor belt, and a controller configured to transmit information encouraging replacement of the conveyor belt to a monitor.