Embodiments of the present invention are directed to dispatching people to an electronic gaming machine. A communication on a network of gaming machines is received indicating that a casino agent should be dispatched to one of the electronic gaming machines. A signal is automatically sent to a wireless device carried by the agent including data that identifies the one electronic gaming device. The casino agent may escalate the call using the agent's wireless device, which results in a second agent being dispatched.

Embodiments of the present invention are directed to a method for dispatching a person to an electronic gaming machine in response to a predefined event at the electronic gaming machine. A listing of casino agents who may be dispatched is stored on in a database. A communication on a network of gaming machines is received indicating that a casino agent should be dispatched to one of the electronic gaming machines. A signal is automatically sent to a wireless device carried by a person including data that identifies the one electronic gaming device.

A smart chip tray assembly for managing conventional casino chips at a casino table by a dealer and at a casino supervisory location is disclosed. The smart chip tray assembly comprises: a plurality of chip traylets configured to hold the chips; and a pattern of aligned holes and proximity sensors within respective chip traylets. The proximity sensors are configured to sense a presence of individual chips within respective traylets. Additionally, a front panel display in the smart chip tray assembly includes a plurality of traylet displays, with each traylet display corresponding to the respective chip traylet. The front panel display is controlled by a display control button. The chip tray assembly additionally comprises a power source to provide battery and mains power; a communications subsystem to provide wired and/or wireless communication between the smart chip tray assembly and the casino supervisory location; and a CPU which: controls the proximity sensors of each chip traylet; calculates and stores chip traylet chip data; manages the power source, front panel display the communications subsystem. As such, the smart chip tray assembly allows the dealer and supervisory personnel at the table and supervisory personnel in a supervisory location to have up-to-the-moment, real-time information about all of the chips in the smart chip tray.

Systems and methods for facilitating a card game on a table apparatus that comprises components (e.g., RFID antennas) for sensing wagering chips placed on the table provide for determining, based upon data from such components: (i) all losses to be collected by a dealer; (ii) all wins to be paid out by the dealer; and (iii) all commissions to be collected by the dealer. The systems and methods also facilitate outputting, on a dealer display device, an indication of one or more of the following for each player participating in the card game and based on the foregoing determinations: (i) a commission to be collected, if any; (ii) a losing wager to be collected, if any; and (iii) a win amount to be paid out, if any.

In various embodiments, an electrical interface allows a player at a casino to connect a personal computing device and to engage in licensed gaming activities using the personal computing device.

An agent that may assist a service provider of gaming services with registering/signing up users, with accepting funds/money from a user and depositing these funds in a gaming account of the user for the user to play games with, and/or with receiving requests from a user to withdrawal funds from the user's account and paying the user the withdrawn funds. The agent may also assist a user in obtaining a report of an account of the user, the account being associated with a service provider that provides gaming services.

The present disclosure relates to an image processing method and apparatus, an electronic device, and a storage medium. The method includes: obtaining video streams of a game tabletop; detecting target objects in a plurality of image frames included in the video streams; determining a current game stage based on the target objects; and determining game detecting results according to the target objects and the determined game stage.

The present disclosure relates generally to systems and methods for unlocking hardware and associated functionality of gaming devices. Before a player reaches a predetermined progress level, enhanced user interface devices of the gaming device remain locked to the player. The functionality associated with the enhanced user interface devices also remains unavailable to the player while the enhanced user interface devices are locked. Once the player reaches the progress level, a hardware-unlock option is presented to the player allowing the player to unlock an enhanced user interface device and select a functionality associated with the unlocked enhanced user interface device. The availability of the hardware-unlock options and specific functionality to be activated can be limited based on in-game events and a progress level reached by the player.

A system and method for downloading production order specific software and/or firmware to an electronic gaming machine device is disclosed.

A layout pattern of a plurality of possible layout patterns for wagering game machines is determined. An input indicating a location of a wagering game machine within the layout patter is received. A mapping of the wagering game machine to the location within the layout pattern is stored.