A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.

Provided is a method for controlling avatar motion, which is operated in a user terminal and includes receiving an input audio by an audio sensor, and controlling, by one and more processors, a motion of a first user avatar based on the input audio.

In one embodiment, a method includes receiving a voice input from a user and determining a first style of the voice input, based on first features extracted from the voice input. A second style for a voice response having second features may then be determined based on the first style. Finally, the voice response may be generated based on the second features of the second style, and this voice response may be provided in response to the voice input.

One or more embodiments of the present specification relates to an online interview method and system. The method includes: establishing communication connection between an interviewing terminal and an interviewed terminal through a network; and acquiring communication information between the interviewing terminal and the interviewed terminal. The communication information includes one or more types of audio information, video information, and text information. The interviewing terminal includes one or more of a first host terminal, a second host terminal, and a text processing terminal. The first host terminal is configured to host an interview, and the first host terminal displays an interview outline and/or information of the interviewed terminal. The second host terminal is configured to host the interview and/or participate in the consultation of interview questions. The text processing terminal converts the audio information and/or the audio information in the video into corresponding text information.

One or more embodiments of the present specification relates to an online interview method and system. The method includes: establishing communication connection between an interviewing terminal and an interviewed terminal through a network; and acquiring communication information between the interviewing terminal and the interviewed terminal. The communication information includes one or more types of audio information, video information, and text information. The interviewing terminal includes one or more of a first host terminal, a second host terminal, and a text processing terminal. The first host terminal is configured to host an interview, and the first host terminal displays an interview outline and/or information of the interviewed terminal. The second host terminal is configured to host the interview and/or participate in the consultation of interview questions. The text processing terminal converts the audio information and/or the audio information in the video into corresponding text information.

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

An information processing device including a control unit that performs control not to react to a user's expression, if the user's expression includes a representation of a predetermined non-response setting, until predetermined setting conditions are satisfied and to react to the user's expression if the user's expression does not include the representation of the non-response setting.

An information processing device including a control unit that performs control not to react to a user's expression, if the user's expression includes a representation of a predetermined non-response setting, until predetermined setting conditions are satisfied and to react to the user's expression if the user's expression does not include the representation of the non-response setting.