A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an artificial intelligence (AI) app, a first pool of articles from a knowledge database; identifying by at least one query, a second pool of articles from a case article database to into a merged pool of articles; assigning, by the AI app, an implicit label to one of the first pool and the second pool of the articles; applying a model derived by the AI app based on customer behavior and a set of features related to the case to classify each article of the merged pool of articles based at least in part on the predicted relevance of the article.

In some embodiments, a method includes determining a position for a search query and a position for each audience record from multiple audience records in an embedding space. The method further includes receiving multiple device records, each associated with an audience record. The method further includes determining multiple keywords, each associated with an audience record and determining a position for each keyword in the embedding space. The method further includes calculating a first distance between the position of the search query in the embedding space and the position of each audience record in the embedding space. The method further includes calculating a second distance between the position of the search query in the embedding space and the position of each keyword in the embedding space. The method further includes ranking each audience record based on the first distance and the second distance.

Techniques for performing outputting additional content associated with but nonresponsive to an input command are described. A system receives input data from a device. The system determines an intent representing the input data and receives first output data responsive to the input data. The system determines, based on context data, that additional content associated with the first output data but nonresponsive to the input data should be output. The system receives second output data associated with but nonresponsive to the input data thereafter. The system then presents first content corresponding to the first output data and second content corresponding to the second output data.

Techniques for performing outputting additional content associated with but nonresponsive to an input command are described. A system receives input data from a device. The system determines an intent representing the input data and receives first output data responsive to the input data. The system determines, based on context data, that additional content associated with the first output data but nonresponsive to the input data should be output. The system receives second output data associated with but nonresponsive to the input data thereafter. The system then presents first content corresponding to the first output data and second content corresponding to the second output data.

A system and improved method for managing an individual's job applications and networking processes in a digital, visual manner. In one aspect of the present invention, the platform is realized in the form of a web application with different sections, including one for tracking job applications, one for tracking networking outreach and engagement, and another for seeing tasks from both of those other sections. Data relevant to individual job applications and networking opportunities is stored in each section and displayed in an interactive kanban board-manner to enable them to manipulate their status and stay organized. Additional integrations and features include permitting importing and exporting data to third party servicers, such as job boards, applicant tracking systems, and calendars, and automated movement and prioritization using artificial intelligence/machine learning techniques applied to specific and aggregated data from other users. Machine learning further augments the application by providing additional guidance and data.

A system and improved method for managing an individual's job applications and networking processes in a digital, visual manner. In one aspect of the present invention, the platform is realized in the form of a web application with different sections, including one for tracking job applications, one for tracking networking outreach and engagement, and another for seeing tasks from both of those other sections. Data relevant to individual job applications and networking opportunities is stored in each section and displayed in an interactive kanban board-manner to enable them to manipulate their status and stay organized. Additional integrations and features include permitting importing and exporting data to third party servicers, such as job boards, applicant tracking systems, and calendars, and automated movement and prioritization using artificial intelligence/machine learning techniques applied to specific and aggregated data from other users. Machine learning further augments the application by providing additional guidance and data.

A method, software, database and system for attribute partner identification and social network based attribute analysis are presented in which attribute profiles associated with individuals can be compared and potential partners identified. Connections can be formed within social networks based on analysis of genetic and non-genetic data. Degrees of attribute separation (genetic and non-genetic) can be utilized to analyze relationships and to identify individuals who might benefit from being connected.

A method, software, database and system for attribute partner identification and social network based attribute analysis are presented in which attribute profiles associated with individuals can be compared and potential partners identified. Connections can be formed within social networks based on analysis of genetic and non-genetic data. Degrees of attribute separation (genetic and non-genetic) can be utilized to analyze relationships and to identify individuals who might benefit from being connected.

A communication system for providing a positive communication to an inmate is provided. The communication system includes memory that stores data, and an application server that analyzes data to determine topics that are important to the inmate. The application server includes a topic rating system to rate the topics based on importance to the inmate and based on an emotional tone used by the inmate during a communication. When the application server receives a question from the inmate, the application server searches the data and the Internet and responds based on the answer and the data stored in memory. The application server also provides support to the inmate by suggesting counseling services according to the needs of the inmate. Further, the communication system provides a positive influence to the inmate to encourage educational progression.

A communication system for providing a positive communication to an inmate is provided. The communication system includes memory that stores data, and an application server that analyzes data to determine topics that are important to the inmate. The application server includes a topic rating system to rate the topics based on importance to the inmate and based on an emotional tone used by the inmate during a communication. When the application server receives a question from the inmate, the application server searches the data and the Internet and responds based on the answer and the data stored in memory. The application server also provides support to the inmate by suggesting counseling services according to the needs of the inmate. Further, the communication system provides a positive influence to the inmate to encourage educational progression.