A furniture ordering and marketing method includes the steps of providing furniture products in a uniform warehouse; under control of a service system, providing a templated website displaying furniture products information, identifying a distributor in response to a log request from the distributor via a client system, converting the templated website into an individual website with the distributor's individual information, processing an placed order sent from the individual website, and shipping ordered furniture products from the uniform warehouse to a shipping address on the placed order.

A device receives third-party boycott data associated with a merchant, and receives customer preference data associated with a customer of the merchant. The device processes the third-party boycott data and the customer preference data, with a machine learning model, to identify a boycott of the merchant that is predicted to be of interest to the customer. The device provides, to a user device of the customer, information identifying the boycott of the merchant and information that solicits the customer to indicate whether the customer desires to join the boycott, and receives, from the user device, information indicating that the customer desires to join the boycott. The device causes a transaction account associated with the customer to be restricted from a transaction with the merchant when the information indicates that the customer desires to join the boycott.

A method, system and computer program product are disclosed for chatbot conversation using auctioning. In an embodiment, the method comprises a chatbot of a provider receiving a request from a customer for a product or service from the provider; the provider initiating an auction for the product or service with chatbots of a plurality of bidders; the provider identifying one of the bidders to supply the product or service; and the provider sending to the customer information to enable the customer to receive the product or service from the identified one of the bidders. In an embodiment, the provider initiating an auction includes the provider sending an auction request to an auction platform; and the provider identifying one of the bidders to supply the product or service includes the provider receiving from the auction platform a designation of one of the bidders.

A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.

Disclosed herein is an integrated communications system application (ICSA) employed in conjunction with a suitable chat application (executed by a bot) for delivering an automated customer service support for businesses. ICSA herein may include an information storage system, a communication platform, and a facility system mutually sharing information and registering said information in web servers. A bot, connected to ICSA via web servers, may interact with a user employing channels such as chat applications, and may connect to said user via a bot connector. A user may not need to download any additional application to interact with bot herein and receive an automated customer service for different types of businesses.

An online concierge system generates a graph connecting items with attributes of the items and other items. Hence, the graph includes nodes corresponding to attributes and nodes corresponding to items, with an item connected to attributes of the item in the graph. Example attributes include a brand, a category, a department, or any other suitable information about the item. When the online concierge system receives a search query to identify one or more items from a customer, the online concierge system parses the search query into combinations of terms and compares different combinations of terms to the graph to determine connections between different combinations of terms in the graph. Based on measures of connectedness between combinations of terms and connections in the graph, items are identified from one or more combinations of terms. Information about the identified items is presented to the customer.

Methods and apparatuses are provided for use in monitor power levels at a shopping facility, comprising: central control system separate and distinct from a plurality of self-propelled motorized transport units, wherein the central control system comprises: a transceiver configured to wirelessly receive communications from the plurality of motorized transport units; a control circuit coupled with the transceiver; and a memory coupled to the control circuit and storing computer instructions that cause the control circuit to: identify available stored power levels at each of the plurality of motorized transport units; identify an available recharge station, of a plurality of recharge stations distributed throughout the shopping facility, at least relative to a location of the first motorized transport unit intended to be subjected to recharging; and wirelessly communicate one or more instructions to cause the first motorized transport unit to cooperate with an available recharge station.

Sales management and video chat systems and methods use website listings that correspond to vehicles for sale at a place of business. A remote visitor clicks a live video button beside a desired consumer good, and schedules a time for a video chat, using their web browser. A salesperson receives an alert, via a sales application running on on the salesperson's mobile device. At the scheduled time, a video chat window opens in the visitor's web browser with live audio/video of the desired consumer good from the place of business in real-time. The website visitor uses their web browser for live communication, in real-time, to the salesperson on their sales application. After the video chat, the website visitor can use their browser to download and save a recording of the video chat session.

A commerce system has a virtual marketplace. A personal shopping agent is connected to the virtual marketplace. A sales agent is connected to the virtual marketplace. An intent to buy is received through the personal shopping agent. The intent to buy is satisfied with a product selected by a negotiation between the personal shopping agent and the sales agent. A consideration set is provided. The intent to buy is satisfied with a product from the consideration set. An API is provided for connecting to the sales agent. A retailer or manufacturer control system is connected to the sales agent through the API. The control system controls the negotiation using the control system. Configuration data is received through the personal shopping agent. The product is selected to satisfy the configuration data. A database including transactional log data is used during the negotiation.

The present invention determines which network devices are likely to have a positive result in engagements with terminal devices. A server can obtain data about network devices with respect to the communication session with a network site. Then the server can use rules to define a set of network devices that are eligible to interact or communicate with a terminal device. The server can connect to the network devices as randomly as possible. Terminal devices can initiate engagements with network devices. The server can detect characteristics in the interaction of engagements that have positive results. The server generates an evaluation protocol based on the characteristics, to assign new network devices a parameter representing how close the new network device conforms to the evaluation protocol. The parameter is used by the system in real-time to inform terminal devices as to which network devices to connect to and in what order.