A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided. The method includes linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity. Providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity. And sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity. The server is further configured to provide at least one software program for sharing between the agent of the first entity and the second entity over the electronic communication channel.

A method of providing directed, two-way consultative communications between a consumer and a customer service representative comprises: establishing a storyboard layout by a company to provide a guideline for the customer service representative to follow; receiving a request by the consumer for a consultation regarding a product or service offered by the company; initiating a two-way online web browser session between the consumer and the customer service representative; pushing content from customer service representative computing device to a consumer computing device, wherein the content is pulled from a server of the company and place in the storyboard layout; and returning data from the consumer computing device to the customer service representative device in response to the content pushed from the customer service representative computing device to the consumer computing device.

In some embodiments, the instant invention provides an improved computer system programmed for searching which includes at least the following components: a specialized computer machine, at least one processor for executing a particular program code stored in a memory, where the particular program code is configured to perform the following operations upon the execution: obtaining business information regarding a plurality of businesses and a plurality of offerings offered by the plurality of businesses; generating a rating score for each business based on consumer ratings; associating each business with the rating score; and concurrently conducting a plurality of searches of the business information based on: business identifying search parameter(s) obtained from each consumer, a geographic indication, a plurality of ranked filtering criteria, a rating score filtering parameter.

A computer implemented method for managing a group chat during an ecommerce session is provided. The method includes initiating a chat session between at least a first client computer device associated with a first participant and a second client computer device associated with a second participant, and sharing at least one view of an ecommerce website with the first client computer device and the second client computer device. The first client computer device and the second client computer device are configured to display the at least one view of the ecommerce website. The at least one view includes at least one purchasable item. The method also includes initiating a purchase transaction for the at least one purchasable item included in the at least one view, receiving payment information for the purchase transaction, and completing the purchase transaction based on the payment information.

Some embodiments include apparatuses providing control over movement of motorized transport units at a shopping facility, comprising: multiple self-propelled motorized transport units; a wireless communication network; and a central computer system, wherein the central computer system comprises: a transceiver; a control circuit; and a memory storing computer instructions that when executed cause the control circuit to: receive an override command, from a worker associated with the shopping facility, to cause a first motorized transport unit of the multiple motorized transport units to implement one or more actions; confirm a valid authorization of the worker to override one or more operating limits of the first motorized transport unit; and override the one or more operating limits and communicate one or more instructions to the first motorized transport unit configured to cause the first motorized transport unit to implement the one or more actions in accordance with the override command.

Methods, systems, and apparatus, including computer programs encoded on computer storage media, sharing sensitive information with authorized individuals while reducing the likelihood that the sensitive information will be shared with unauthorized individuals. One of the methods includes receiving from a user an indication that a particular piece of information is sensitive information; automatically individually encrypting the sensitive information; automatically logging each access of the sensitive information; and reporting to the user that the sensitive information has been accessed, wherein the information management system to which the user indicates that a particular piece of information is sensitive information is the same information management system that reports to the user that the encrypted sensitive information has been accessed.

A system for transferring funds using social network connections. The system sends application programming interface (API) requests to social networks to obtain friend information and create accounts into which funds are deposited and which may be retrieved by recipients via hyperlinks in messages provided through social networks. The system may also be used to request funds from social network friends. The system provides benefactor friends fund requests in the form of social network messages, which allow the benefactors to access the system and provide funds to a user via hyperlinks in the messages.

In one embodiment, a method includes receiving a voice input from a first user from a client system via an assistant xbot associated with an assistant system, determining that the voice input includes an out-of-coverage request including intents or slots that are unsupported by the assistant system, generating a contextual response for the out-of-coverage request, wherein the contextual response includes an implicit confirmation of the out-of-coverage request and a failure response to the out-of-coverage request, wherein the implicit confirmation references the voice input from the first user, and wherein the failure response indicates that the assistant system is unable to execute a task corresponding to the out-of-coverage request, and sending instructions for presenting the contextual response responsive to the voice input to the client system.

A system for executing actions based on user input is provided. The system comprises a virtual agent for a software application, wherein the virtual agent is configured to store a correlation between actions available in the software application. Further, the system associates one or more of the actions with one or more tags. The system receives at least an audio input from a user of the software application and uses the input to identify an action desired by the user to be performed among the actions. Further, the system executes one or more actions based on the desired action and the correlation between the actions available in the software application.

A system for presenting properties includes: a server, coupled to client devices via the internet, the server including: a unification module, that periodically accesses data sources for listings, where the data sources include on-market sources and off-market sources, and that retrieves the listings from the sources, converts the listings to a common format, and stores the listings in the common format, and that detects deficiencies in the listings that cannot be resolved by accessing public data sources; and an intelligence module, that receives a request from the unification module for data that can resolve the deficiencies, and that accesses an external entities database to select external entities that can provide the data, and that automatically generates requests to the external entities to provide the data, and that automatically receives the data to enable the unification module to update a parcel record in a parcel database associated with the deficiencies.