A method for automatically managing a recorded interaction between a customer and an agent of a contact center includes: extracting, by a processor, features from the recorded interaction; computing, by the processor, a score of the recorded interaction by supplying the features to a prediction model; detecting, by the processor, a condition based on the score; matching, by the processor, the condition with an action; and controlling, by the processor, a workforce management server to assign a training session to the agent of the contact center.

A method for a seller of educational materials including webisodes, dealing with loss prevention, sales and customer service, to sell such materials via security integrators, payroll and human resource outsourcers which are not primarily involved in the business of sales of such training materials to end-user businesses that are the clients of the integrators and outsourcers. Accordingly a form of tangential distribution is practiced capitalizing on a vast threshold between demand and supply and availability and economic feasibility of producing such high quality materials. The method involves identification of tier resellers, selling of a subscription basis training series mainly accessible via password protected online access to, generally, SCORM and Experience API conformant, formatted high quality video materials.

In one general aspect, a computer-implemented method can include receiving, by a computer system, a name for a course, receiving, by the computer system, a selection of a skill, storing, in a first database included in the computer system, the skill tagged to the course, creating a skills graph including tagged skills for a plurality of courses including the course, the skills graph providing a graph of a skills hierarchy for the course, storing, in a second database included in the computer system, the skills graph, receiving, by the computer system, a query for the skill, and in response to receiving the query, traversing the skills graph, the traversing identifying the skill as a tagged skill for at least the course, and based on identifying the skill as a tagged skill for the course, identifying the name for the course.

A guidance information presentation system includes an operation data collection unit configured to collect operation data of a plant, an operation mode determination unit configured to determine an operation mode of a plant device provided in the plant on the basis of the collected operation data, and a guidance information presentation unit configured to present guidance information according to the operation mode. Further, the guidance information presentation unit is configured to present the guidance information according to an operation state of the plant device or a department to which operating staff belongs.

A system and method of providing centrally updatable digital content on local electronic devices via a remote device content and learning management system is provided. At least one media server is provided having central high bandwidth content resident thereon, at least intermittently communicatable with at least one local electronic device. The local device is populatable with the central high bandwidth content as an instance of local high bandwidth content. The local high bandwidth content is compared to the central high bandwidth content, and the currentness of the local high bandwidth content is determined with respect to the central high bandwidth content. The local high bandwidth content is updated if it is determined to be not current with respect to the central high bandwidth content via downloading newer content from the media server to the local electronic device. The system is preferably app-based.

An information processing apparatus includes, a storage unit that stores a plurality of images respectively representing a plurality of source codes and an execution result corresponding to one source code among the plurality of source codes in association with each other, a creation unit that creates a question page for providing a question that asks skills of imagining a source code from an execution result to a user, the question page including the plurality of images and the execution result, a first transmission unit that transmits data of the question page to a user terminal, a reception unit that receives from the user terminal, answer data that specifies a selected image selected by a user who operates the user terminal among the plurality of images, a determination unit that determines whether an answer to the question is correct or incorrect, and a second transmission unit that transmits a determination result.

Systems and methods are provided for presenting a cybersecurity training game to one or more players. The game comprises a turn-based game in which two players take turns playing entities, such as game cards, which have attributes or effects. Each player's objective is to attack and destroy one or more devices belonging to the other player/opponent and set up defenses to mitigate attacks on their own devices, so that the player destroys the devices belonging to the other player/opponent before the other player/opponent attacks and destroys their own devices, using game cards that are dealt to or acquired by them.

Technologies are provided for tracking learning progress of an end user of a cloud computing platform when the end user is not registered with an external learning platform that provides an external learning application. In response to the end user interacting with virtual learning entities provided at the cloud computing platform, learning progress information with respect to the external learning application is generated. When a user service of the external learning platform receives a request to persist the learning progress information for the end user, the user service can determine whether a corresponding user account exists at the external learning platform that corresponds to the end user. If a corresponding user account does not exist, the user service can automatically provision an escrow user account that is associated with the end user. The escrow user account persists the learning progress information of the end user.

A method for operating a computer-based processing system to provide money transfer services though user interfaces including agent portals. A plurality of user-specific and/or terminal-specific profiles including money transfer-related services available to a user and/or terminal are stored. Requests to provide money transfer-related services are received from a plurality of terminals operated by users at locations. Profiles associated with the one or more of the users operating the terminals and the locations of the terminals from which the money transfer-related service requests are received are determined. Portals including tabs linking to available money transfer-related services associated with the determined profiles are provided.

A method for pre-hiring and post-hiring leadership development is performed by computing devices. A Software as a Service (SaaS) delivery model is used in which software is licensed on a subscription basis and is centrally hosted in the Internet Cloud or on a server. Organizational account login types and permissions are assigned corresponding to function. The login types include Super-users or Leads, Supervisors, Employees, and Affiliates. The software guides the login types through a process of leadership development activities, including creating, maintaining, storing, and viewing, on a computer, data that includes positions. The process also assesses the positions using numerical weighting preferences to create corresponding Competency Models and/or Culture Fit Models. The process also assesses candidates using evaluative criteria derived from the Competency Models and/or Culture Fit Models. Individual subscribers may utilize the system to create candidate and/or employee profiles, set self-improvement goals, and receive feedback, depending upon their status.