Disclosed embodiments provide techniques for curriculum generation for customized learning solutions. A job description is obtained, and a user's current skill level is assessed. Discrepancies are identified and a customized learning solution is generated based on the deficiencies. Factors such as cost, completion time, learning preferences, and course ratings are included in the generation of the customized learning solution. In this way, users obtain a customized learning solution that provides a path for the users to acquire the needed skills for a desired job, thereby increasing the opportunities for workers, and enabling companies, government, and other institutions to increase the productivity of their workforce.

A processor may receive user profile data associated with one or more users. The processor may generate a user training corpus for conversing with the one or more users. The processor may generate, based on the user training corpus and user profile data, an optimal template script for conversing with the one or more users.

Aspects of the subject disclosure may include, for example, a method including receiving a description of a work assignment; the description includes a keyword. The method also includes searching online content for training material related to the work assignment, and searching the online content for information regarding the training material; at least a portion of the training material is accessible via a website. The method also includes assigning a credibility ranking to the website; compiling a training material ranking in accordance with the information and the website credibility ranking; and generating a training program for performing the work assignment, based on the training material and the training material ranking. Training program data for facilitating access to the training program is stored in a database indexed using the keyword. Other embodiments are disclosed.

A method for automatically managing a recorded interaction between a customer and an agent of a contact center includes: extracting, by a processor, features from the recorded interaction; computing, by the processor, a score of the recorded interaction by supplying the features to a prediction model; detecting, by the processor, a condition based on the score; matching, by the processor, the condition with an action; and transmitting, by the processor, a command to control a component of the contact center to perform the action.

A method for automatically managing a recorded interaction between a customer and an agent of a contact center includes: extracting, by a processor, features from the recorded interaction; computing, by the processor, a score of the recorded interaction by supplying the features to a prediction model; detecting, by the processor, a condition based on the score; matching, by the processor, the condition with an action; and controlling, by the processor, a workforce management server to assign a training session to the agent of the contact center.

Embodiments for targeted learning and recruitment by a processor. Attributes obtained from a user profile are used to identify a user as a potential candidate for performing an activity related to either the recruiting or the learning and providing a customized learning experience with targeted course suggestions for the user.

A method to provide automatic curriculum design includes building a model of benefit of each of a plurality of curriculum models under uncertainty as a function of an expected benefit of each of the curriculum models, building a model of risk of each of the curriculum models under uncertainty as a function of the expected benefit of each of the curriculum models, calculating risk of each of the plurality of curriculum models with the models of risk, calculating benefit of each of the plurality of curriculum models with the models of benefit; and finding a curriculum model among the plurality of curriculum models using the benefit and the risk.

Methods, systems, and media are disclosed for providing career motivation, career inspiration and career guidance to a user through one or more journeys. Metrics concerning attention and fact retention of the user after having been presented with one or more career videos on a user device and after the user having responded to career- and skill-specific situational learning exercises and questioning may be recorded in a student record. A career code, such as a Holland Code, may be determined for the user using the responses provided by the user during a career tendency assessment. Metrics of the user's selection of one or more careers may be recorded in the student record. Mentor interaction may be provided for the selected one or more careers and results of the mentor interaction may be stored in the student record. One or more virtual field trips may be provided to the user and results of the one or more virtual field trips may be stored in the student record. A resume may be generated using the student record.

An online 24/7 virtual coaching platform is provided. The coaching platform includes remotely coupling a plurality of coaches to a computer; providing a database for the computer, wherein the computer is adapted to retrievably store a credential of each of the plurality of coaches, wherein the computer is adapted to identify an availability of each of the plurality of coaches; providing a preference selection functionality for the computer, wherein the computer is adapted to prompt a user for a selection from a plurality of market segments, wherein the plurality of market segments includes a list of coaching areas and a list of expertise levels; and in response to receiving the selection, determining at the computer an associated coach from the plurality of coaches based in part on the selection and the credential of the associated coach.

Example career data analysis systems and methods are described. In one implementation, a processing system receives data associated with a career path and receives data associated with a candidate's career history. The processing system determines at least one of a suggested career position or a suggested salary associated with the candidate based on the data associated with the career path and the data associated with the candidate's career history.