A system configured to display questions to a user regarding a transaction at an automated teller machine (ATM). The system is further configured to receive a signal from the user in response to a first question, indicating that the cash dispensed by the ATM does not match the cash the user requested. The system is also configured to receive a signal from the user in response to a second question, indicating that the received amount of cash did not match the requested amount of cash, the received denominations did not match the requested denominations, or both. The system is further configured to generate an error report that includes the information indicated by the signals, a report identifier, and a user identifier. The system generates a receipt for the user that includes the report identifier, and the system sends the report to a server for analysis.

A method of operating a device (10) for handling banknotes detects multi-sheet withdrawals using a multi-sheet withdrawal sensor (30). If a multi-sheet withdrawal has been detected, at least the banknotes of the multi-sheet withdrawal are supplied to an input and/or output tray (22). Next, the banknotes are further separated. The denomination and/or number of the banknotes of the multi-sheet withdrawal is determined. The determined number and/or denomination is taken into account in the framework of the inventory management of the cash cassettes (16).

A method of operating a device (10) for handling banknotes detects multi-sheet withdrawals using a multi-sheet withdrawal sensor (30). If a multi-sheet withdrawal has been detected, at least the banknotes of the multi-sheet withdrawal are supplied to an input and/or output tray (22). Next, the banknotes are further separated. The denomination and/or number of the banknotes of the multi-sheet withdrawal is determined. The determined number and/or denomination is taken into account in the framework of the inventory management of the cash cassettes (16).

Provided are a cash dispenser unit (CDU) and an automatic recovery method of the same. The CDU includes a storage for storing bills, a withdrawal part for externally discharging bills withdrawn from the storage, a retrieval part for retrieving bills remaining on a bill conveyance path between the storage and the withdrawal part, a conveyance part for providing the bill conveyance path between the storage and the retrieval part and the bill conveyance path between the storage and the withdrawal part and including a first conveyance part connecting an outlet of the storage and a conveyance path connector, a second conveyance part connecting the conveyance path connector and an entry of the retrieval part, and a third conveyance part connecting the entry of the retrieval part and the withdrawal part, wherein the first conveyance part, the second conveyance part, and the third conveyance part are driven by one motor, a gate provided at the entry of the retrieval part to switch a travel direction of bills passing through the conveyance path toward the retrieval part, and a controller for controlling an operation of withdrawing or retrieving the bills and restoring the CDU to a normal operation state in a case of initialization or recovery from a power failure by retrieving bills remaining on the bill conveyance path of the conveyance part to the retrieval part.

Provided are a cash dispenser unit (CDU) and an automatic recovery method of the same. The CDU includes a storage for storing bills, a withdrawal part for externally discharging bills withdrawn from the storage, a retrieval part for retrieving bills remaining on a bill conveyance path between the storage and the withdrawal part, a conveyance part for providing the bill conveyance path between the storage and the retrieval part and the bill conveyance path between the storage and the withdrawal part and including a first conveyance part connecting an outlet of the storage and a conveyance path connector, a second conveyance part connecting the conveyance path connector and an entry of the retrieval part, and a third conveyance part connecting the entry of the retrieval part and the withdrawal part, wherein the first conveyance part, the second conveyance part, and the third conveyance part are driven by one motor, a gate provided at the entry of the retrieval part to switch a travel direction of bills passing through the conveyance path toward the retrieval part, and a controller for controlling an operation of withdrawing or retrieving the bills and restoring the CDU to a normal operation state in a case of initialization or recovery from a power failure by retrieving bills remaining on the bill conveyance path of the conveyance part to the retrieval part.

A sensing apparatus can be configured to detect an edge of a paper that is received by an automated transaction machine (ATM). The paper can move along a path located inside the ATM, the path having opposite first and second sides. The sensing apparatus can include a light emitter and a light detector on the first side of the path, with the light emitter positioned so that it can emit light across the path to the second side. The light detector can be configured to detect light from the light emitter and can emit a signal corresponding to an amount of detected light. The sensing apparatus can also include a control circuit that can control a flow of power to the light emitter, and the control circuit can also receive the signal emitted by the sensor.

A sensing apparatus can be configured to detect an edge of a paper that is received by an automated transaction machine (ATM). The paper can move along a path located inside the ATM, the path having opposite first and second sides. The sensing apparatus can include a light emitter and a light detector on the first side of the path, with the light emitter positioned so that it can emit light across the path to the second side. The light detector can be configured to detect light from the light emitter and can emit a signal corresponding to an amount of detected light. The sensing apparatus can also include a control circuit that can control a flow of power to the light emitter, and the control circuit can also receive the signal emitted by the sensor.

An item dispensing system includes one or more inventory drawers, at least one of the inventory drawers comprising one or more inventory tracks configured to hold items. At least a given one of the inventory tracks comprises a drive assembly comprising a motor and a sensor assembly affixed above a front of the given inventory track proximate an item drop region of the item dispensing system. The drive assembly is configured to controllably advance the items held in the given inventory track towards the item drop region, and the sensor assembly is configured to detect vending of items from the given inventory track to the item drop region using at least one light emitter and sensor. The item dispensing system also includes an item dispensing system controller configured to control the motor and monitor signals from the sensor to determine whether the given item has dispensed.

An item dispensing system includes one or more inventory drawers, at least one of the inventory drawers comprising one or more inventory tracks configured to hold items. At least a given one of the inventory tracks comprises a drive assembly comprising a motor and a sensor assembly affixed above a front of the given inventory track proximate an item drop region of the item dispensing system. The drive assembly is configured to controllably advance the items held in the given inventory track towards the item drop region, and the sensor assembly is configured to detect vending of items from the given inventory track to the item drop region using at least one light emitter and sensor. The item dispensing system also includes an item dispensing system controller configured to control the motor and monitor signals from the sensor to determine whether the given item has dispensed.

The present invention reduces the amount of data for generating history information that can identify the time when a paper sheet moves along a transport path. The present invention includes an update unit (103) that updates reference timers (Ta and Tb) at predetermined time intervals (10 μs and 1 ms), respectively, an initializing unit (104) that initializes the reference timers at predetermined time intervals (5 s and 25 s), respectively, a storage unit (102) that stores therein the numbers of times of the initialization, and a saving unit (105) that saves difference information (D) identifying current values of the reference timers and the numbers of times of the initialization when a paper sheet moves along a transport path (P).