Systems and methods for customizing a kiosk device are disclosed. The methods may include, by a processor: providing a web-interface portal that enables a user to generate a customized application package for customization of a kiosk device that provides document processing services via a print device, receiving one or more custom files to be included in the customized application package from the user via the web-interface portal, and generating the customized application package. The customized application package includes the received one or more custom files stored in a format compatible with the kiosk device. The user does not have access to the format, and the customized application package when installed on the kiosk device will cause customization of the kiosk device in accordance with the one or more custom files.

A computer system firmware is provided that includes functionality for allowing a calling application to invoke firmware functions through the use of firmware services for getting and setting firmware variables. Firmware functions may be defined and mapped to firmware variable names. When a request is received by the firmware to get or set a value for a particular firmware variable, the firmware determines whether a custom firmware function has been defined that corresponds to the requested firmware variable. If a custom function has been defined that corresponds to the requested firmware variable, then the corresponding custom function is executed rather than the requested get or set operation. A firmware setup application might utilize this mechanism to obtain information from a firmware for use in modifying the configuration of a computer system that would not otherwise be available to the setup application.

A printing device configuration application, referred to herein as a “mass deployment tool,” provides the capability to configure a large number of printing devices for cloud printing, in accordance with specific requirements of a cloud print service. The mass deployment tool deploys and installs a cloud print configuration application to a plurality of printing devices. The mass deployment tool transmits registration settings data to the cloud print configuration applications and causes the cloud print configuration applications to register their corresponding printing device with the cloud print service. The mass deployment tool receives and stores identification data that specifies a unique identification issued by the cloud print service for each of the printing devices. The mass deployment tool may be configured to provide a graphical user interface that allows a user to specify and manage the registration settings, general settings used to install the cloud print configuration applications, and sharing settings.

A version of a web service supported by an information processing apparatus before a firmware update and a version of the web service supported by the information processing apparatus after the firmware update are compared, and, based on a result of the comparison, predetermined processing corresponding to a case in which the versions differ is performed.

An information processing apparatus has a printer driver module and a USB port and executes an update application that firmware of an MFP that carries out communications via the USB port and firmware of an MFP that is capable of carrying out communications with the device driver. When the printer driver module is a printer driver module that manages connection information indicating that the printer driver module and the USB port are connected together, an MFP having firmware to fee updated is determined as an update candidate based on first information indicating the MFP capable of carrying out communications with the printer driver module and second information indicating the MFP connected to the USB port. when the printer driver module is a device driver module that does not manage the connection information, the update candidate is selected using the first information without using the second information.

The invention facilitates a setting state updating operation of the printer. An updating system of a setting state of a printer comprises an application activating unit which issues an application binding command upon detection of a predetermined operation when an application is executed by a mobile. The application binding command designates a printing application and a predetermined setting state updating command. The updating system further comprises a setting state updating unit which executes an updating of the setting state of the printer in the printing application activated by the application activating unit according to the predetermined setting state updating command included in the application binding command. A predetermined operation in the application triggers activation of the printing application for an automatic updating of the printer setting state.

Systems and methods for decommission of a multifunction peripheral are disclosed. The method comprises receiving user interaction with the multifunction peripheral initiating a decommission operation for the multifunction peripheral, requesting user input of authentication credentials suitable to enable the decommission operation, and accepting user input of authentication credentials. The method further includes transmitting the authentication credentials, along with a request to enable the decommission operation for the multifunction peripheral to an authentication server for authentication, receiving confirmation that the authentication credentials are sufficient to enable decommission of the multifunction peripheral along with decommission instructions to be executed by the multifunction peripheral, and executing the decommission instructions so as to complete the decommission operation for the multifunction peripheral.

Print operations are monitored and a DLP policy is applied, independently of the print interface technology used by applications that initiate print operations. A DLP component monitors for and detects print drivers being loaded into the print spooler. When a print driver is loaded, the print spooler creates a corresponding driver object, which is intercepted. The instantiated driver object creates multiple device objects to carry out various print functions. The device object print functions of interest are intercepted. Attempts to send text to the printer at a print driver level by intercepted device object functions are monitored, and application level context information is identified, such as the associated 0user. The DLP policy is applied to monitored attempts to send text to the printer at the print driver level, taking into account application level context information and the specific text of the monitored attempt.

A method, a readable recording medium, and a system are disclosed for managing software version compatibility amongst a plurality of devices within a network, the method includes hosting a configuration file on a server populating the configuration file for each of the one or more devices with a device identifier and one or more software modules associated with each of the one or more devices, the at least one software module configured to perform one or more specific operations on a device; executing a configuration tool on the server to compare the one or more software modules in each of the one or more devices to check for conflicts between two or more software modules on the one or more devices; and replacing at least one of the two or more software modules on the one or more devices, if a conflict exists between the two or more software modules.

An information processing server includes circuitry; and a memory storing computer-executable instructions that cause the circuitry to execute disabling use of a function provided by firmware, in response to acquiring a report indicating that the firmware is installed in an information processing apparatus; and enabling use of the function, in response to acquiring a report indicating that an application configured to use the function is installed in the information processing apparatus.