A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on a state of customer data at the time of contract determination. Customer data is assigned weights, and aggregate data for each customer is compared to a preselected threshold level. Customers above a threshold are deemed happy and customers below the threshold are deemed to be at risk. Remedial measures relative to at risk customer data generates levels of automated remediation followed by remedial measure suggestions to an administrator when not sufficiently successful.

An output system includes circuitry to generate information on a character string in response to an authentication request including user identification information transmitted from an output apparatus. The circuitry further transmits the information on the character string to an information processing device. In response to receiving the information on the character string and the user identification information from the output apparatus that has received the information on the character string and the user identification information from the information processing device, the circuitry further performs authentication for a user identified by the user identification information, based on the information on the character string and the user identification information, and transmits an authentication result to the output apparatus.

Provided is an image processing apparatus provided with a module that holds identification information capable of specifying a subscriber who has entered a contract for specific mobile communication. The image processing apparatus provides, if software needs to be updated, a message indicating a predetermined time slot and that the image processing apparatus has to be in a state in which downloading software for updating using the specific mobile communication is possible, and downloads the software for updating in the predetermined time slot using the specific mobile communication. The predetermined time slot is at least a portion of a time slot which is determined depending on the contract for the specific mobile communication.

A terminal device may obtain specific information stored in a memory. The specific information may include at least one of region information indicating a region where the terminal device is used and model information of a printing device used by the terminal device. The printing device may be configured to execute printing by using a plurality of cartridges corresponding to a plurality of colors. The terminal device may determine whether a predetermined condition is satisfied or not by using the specific information, and in a case where it is determined that the condition is satisfied, send a first page request and color information to a server. The color information may indicate a selected color selected from the plurality of colors.

A control method of an information processing apparatus on which an expansion application configured to expand a function of print data generation software configured to generate print data runs, is provided. The control method comprises obtaining attribute data on a printing apparatus, the attribute data being output from the printing apparatus, obtaining data indicating a print function, and adding information related to a specific function based on attribute information included in the obtained attribute data if information indicating the specific function is not included in the obtained data indicating the print function. A setting screen including a setting item of the specific function is displayed based on the added information related to the specific function.

The relay server may receive a first service request from a communication device and send, in a case where the first service request, is received from the communication device, a sending instruction to the communication device. The sending instruction may be for instructing to send first target data to a first service providing server. In a case where the communication device receives the sending instruction from the relay server, the communication device may send the first target data to the first service providing server without an intervention of the relay server. The relay server may receive a second service request from the communication device and send, in a case where the second service request is received from the communication device, the second target data received from the communication device to the second service providing server.

A printing apparatus includes a communication interface, a user interface, a memory, and a controller. The controller is configured to, in response to receiving a print instruction, perform printing of internal data stored in the memory, in response to a cancel instruction being input via the user interface, determine whether to cancel the printing of the internal data stored in the memory, based on whether the print instruction has been received via the communication interface or the user interface, and when the print instruction has been received via the communication interface, continue without canceling the printing, whereas when the print instruction has been received via the user interface, accept the cancel instruction and cancel the printing.

A processing method and system of cloud broadcasting and printing data, relating to the field of information security. When receiving a service obtaining request, a server processes first data in the service obtaining request into printing and broadcasting data, processes the printing and broadcasting data into first verifying data and then sends the first verifying data to a cloud broadcasting and printing service platform. The cloud broadcasting and printing service platform processes the first verifying data into second verifying data and then sends the second verifying data to a cloud broadcasting and printing all-in-one machine. The cloud broadcasting and printing all-in-one machine processes the second verifying data into printing and broadcasting data, and extracts printing information and broadcasting information from the printing and broadcasting data at a time and performs broadcasting and printing respectively.

A roll of media having a core encircled by a length of media units adhered to a liner, the roll of media having the liner having a width across a shortest dimension of the liner, a perforation pattern in the liner configured to react to a tear in the liner by redirecting the tear towards a center line of the perforation pattern; the perforation pattern having a plurality of perforated lines in the liner, wherein each perforated line comprises a series of die-cuts, wherein the perforation pattern comprises a center-line perforation and a plurality of perforations on either side of the center-line perforation.

A service printer includes a printer printing unit that executes a print function, a scanning unit that executes a scan function, a printer communication unit that acquires, from a service providing server that provides a delivery service of delivering ink, status information indicating at least one of the status of a contract for use of the delivery service and the status of payment of the usage fee for the delivery service, and a printer controller that enables or disables execution of the print function and execution of the scan function based on at least one of the contract status and the payment status that are indicated by the status information acquired by the printer communication unit.