A system that allows developers to designate transactions for an application to track and monitor the performance of their applications on various mobile devices. In some embodiments, each transaction is composed of multiple interactions across several different screens that interact with different services or functions. The transactions of some embodiments overlap or are nested within each other, so that multiple transactions are monitored simultaneously. In some embodiments, each transaction is assigned a value, allowing a developer to prioritize troubleshooting in an application, as well as quantifying the costs of various issues in the application. In some embodiments, the system includes a transaction agent is installed on various devices that identifies and monitors transactions in the system and a transaction server that receives transaction data from the mobile devices and processes the data to allow a developer to monitor the performance of the application.

Various methods and systems for tracking incomplete purchases in correlation with application performance, such as application errors or crashes, are provided. In this regard, aspects of the invention facilitate monitoring transaction and application error events and analyzing data associated therewith to identify data indicating an impact of incomplete purchases in relation to an error(s) such that application performance can be improved. In various implementations, application data associated with an application installed on a mobile device is received. The application data is used to determine that an error that occurred in association with the application installed on the mobile device correlates with an incomplete monetary transaction initiated via the application. Based on the error correlating with the incomplete monetary transaction, a transaction attribute associated with the error is determined.

Aspects of the subject disclosure may include, for example, a method in which a processing system installs on a controlling device user interface automation software provided by a customer care server separated from the controlling device; the controlling device communicates with the customer care server over a communication network. The system receives information from equipment of a customer care agent regarding a customer care issue associated with a communication device coupled to the controlling device by a communication link separate from the communication network. The method includes effecting, responsive to the information and without action by a user of the communication device, an input to the user interface via the communication link to initiate a resolution procedure for the customer care issue; the resolution procedure can include resetting network settings, enabling a network service, collecting information regarding the network settings, and/or providing new network settings. Other embodiments are disclosed.

A method comprises receiving moisture sensor data from at least one moisture sensor located in a device. The at least one moisture sensor is configured to detect moisture on a surface of the device. The method also comprises determining a likelihood of the device slipping from a grip of a user based on the received moisture sensor data; and altering a surface profile of a surface panel of the device based on the determined likelihood of the device slipping from the grip of the user.

Various embodiments of the present invention relate to a method for accurately detecting, by an electronic device, that a tray for loading a SIM card is detached. An electronic device according to various embodiments of the present invention may comprise: a tray for loading a SIM card; a first processor electrically connected to the tray; and a second processor electrically connected to the first processor, wherein the first processor is configured to transfer a pre-event to the second processor when a detachment event for the tray is detected, and the second processor is configured to identify, in each designated period, whether the SIM card is erroneous; and delay identification of whether the SIM card is erroneous, in response to reception of the pre-event. The present invention may further include various other embodiments.

An electronic device may include a housing, a display including a touch sensor panel, wherein the display is configured to move with respect to the housing so that at least one portion thereof is exposed from the inside of the housing to the front surface of the electronic device, and at least one processor operatively connected to the display. The at least one processor is configured to acquire, in a state in which at least one portion of the display is exposed to the front surface of the electronic device, data indicating a capacitance change on the at least one portion of the display through the touch sensor panel, identify a moisture-introduced state, based on the acquired data, and perform an operation of responding to the identified moisture-introduced state.

A quality score for a computer application release is determined using a first number of unique users who have launched the computer application release on user devices and a second number of unique users who have encountered at least once an abnormal termination with the computer application release on user devices. Additionally or optionally, an application quality score can be computed for a computer application based on quality scores of computer application releases that represent different versions of the computer application. Additionally or optionally, a weighted application quality score can be computed for a computer application by further taking into consideration the average application quality score and popularity of a plurality of computer applications.

A screen freezing processing method and a terminal are provided. The method includes: displaying a user interface of an application, and receiving an operation on the user interface, where the operation on the user interface is used to implement a first function; skipping responding to, by the terminal within first duration, the operation on the user interface, and skipping implementing the first function; and after the first duration, responding to, by the terminal, the operation on the user interface, and implementing the first function. This technical solution can automatically restore implementation of the first function, thereby improving user experience.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

A mobile electronic device comprises an operating system and a method for use in providing system-level diagnostic information relating to the performance of hardware of the mobile electronic device comprises receiving a request from a user of the mobile electronic device to execute a diagnostics application on the mobile electronic device and executing the diagnostics application on the mobile electronic device based on user privileges in response to the received user request. Executing the diagnostics application causes the mobile electronic device to invite the user to confirm whether the operating system should generate a bug report and the operating system to generate a bug report at the mobile electronic device in response to the user confirming that the bug report should be generated. The method further comprises extracting the system-level diagnostic information from the bug report at the mobile electronic device and/or at a server located remotely from the mobile electronic device and making the extracted system-level diagnostic information accessible to a third party located remotely from the mobile electronic device and from the server. The method may allow a third party to remotely access the system-level diagnostics information indirectly, for example from a server located remotely from the mobile electronic device. Further, such a method enables system-level information to be obtained from the bug report based only on read-only user privileges.