At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structure for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure.

A portable electronic device is disclosed comprising data processing means and a data repository containing: data records representative of locations relevant to or within a digital map; and data representative of an index associating words contained in the data records with the records in which those words appear. The device further comprises means for, in relation to a received search query including a search string, processing the search string to provide one or more search words; querying the index to identify data records containing the or each search word; and generating a rank for each of the one or more identified data records indicative of the relevance of each identified data record to the search query.

A method in a data processing system and apparatus for organizing electronic data, structured or unstructured, of one or more users stored across one or more server computers into structures on a recordable medium of a data processing system. The data items are structured in a heterogeneous string structure, and one or more embedded n-dimensional range structure within the heterogeneous string structure. Searching the plurality of string structures can then be done with a query including at least one term and a range threshold. Each data item is associated with a scoring function that is used to filter and rank the matched results.

Disclosed is a method and system for enhancing document reliability to enable a given document to receive higher reliability from a reader. A method for enhancing document reliability according to an embodiment of the present invention comprises the steps of: when a document is input by a user, generating a correction candidate set for each sentence of the input document; predicting a reliability distribution for each of the generated correction candidate set and the input document; and enhancing reliability of the input document via a plurality of enhancement schemes based on a standard deviation and a mean of the predicted reliability distribution.

A method in a data processing system and apparatus for organizing electronic data, structured or unstructured, of one or more users stored across one or more server computers into structures on a recordable medium of a data processing system. The data items are structured in a heterogeneous string structure, and one or more embedded n-dimensional range structure within the heterogeneous string structure. Searching the plurality of string structures can then be done with a query including at least one term and a range threshold. Each data item is associated with a scoring function that is used to filter and rank the matched results.

Systems and methods are provided for automatically determining an intent of a user based on an intent model to attach a file to a document, prompting the user to confirm the intent using a predetermined character in an inline nudge, generating and displaying an inline menu with an interactive list of ranked files as a suggestion for attachment. The disclosed technology uses the intent for specifying a scope of the inline search. The intent model for attaching content maintained by third-party applications uses a combination of an embeddings model and an N-gram model with limited seed queries and determines the intent based on intent scores associated with respective third-party applications. The present disclosure ranks respective candidate content based on a degree of relevance to the intent. The user selects one or more content from the list for attaching to the document.

A method and system are provided for searching a search query having a non-character-based input. The method comprises receiving the search query comprising a first part and a second part. The first part comprises a non-character-based input. The method further comprises identifying a first plurality of keywords associated with the non-character-based input and receiving a selection of at least one of the first plurality of keywords. The method further comprises generating a modified search query comprising the at least one selected keyword and the second part. The method further comprises retrieving search results based on the modified search query and generating for presentation the search results.

A method for detecting semantic trends within the categorical datasets from text-based documents includes using a processing module to obtain the plurality of text-based documents and perform a basic cleaning of each of the plurality of text-based documents. A semantic infusion module may generate an infused sentence in each of the plurality of text-based documents by inserting a word “A_ class (C.sub.i) _time (T.sub.j)” based on a computed infusion frequency value (I.sub.freq). A pattern generation module is configured to generate semantic trends by extracting the trending items from the word vector representation created by a word vector module, for each word of each infused sentence of each of the plurality of text-based documents.

A computing architecture including a backend executing over a host server, a frontend application instantiated by cooperation of a processor and a memory of a client device, and a rich content editing canvas service communicably coupled to at least one of the backend and the frontend. Operation of the rich content editing canvas service causes to be rendered in a graphical user interface of the frontend application a rich content editing canvas that can receive user input. The rich content editing canvas service can be leveraged to receive command and control instructions, from a user of the frontend application, that can cause one more operations to be executed by a separate platform backend.

When analyzing operation of an online system, such as an online concierge system, that receive queries from users and return results in response to those queries, queries received by the online system may include different numbers of terms. The variations in numbers of terms included in different queries makes it difficult to efficiently group queries for analysis, resulting in inefficient analysis of individual queries when analyzing different queries based on their structure. To more efficiently analyze different queries, the online system groups queries based on a number of terms in the query. In some embodiments, queries are grouped based on a logarithmic scale of the number of terms in the query, while in other embodiments queries are grouped based on a square root of the number of terms in the query.