A method and system for providing a communication stream for associating messages are described. A communication stream receives various message types including messages, posts, events, tasks, and comments, and presents them to users. Private messages relating to one or more messages may be sent between and among one or more users.

A method and system for providing a communication stream for associating messages are described. A communication stream receives various message types including messages, posts, events, tasks, and comments, and presents them to users. Private messages relating to one or more messages may be sent between and among one or more users.

A computer system includes a calendar containing appointments. The system also includes one or more logic modules. Each logic module specifies a condition and a corresponding action. The profile may be applied to context data, such as data representing the current time, to perform the actions specified by the logic modules in response to detecting that the context data satisfies the conditions specified by the logic modules. In particular, the actions specified by the logic modules may be performed in response to detecting that the current time falls within the time period of an appointment on the calendar.

A computer system includes a calendar containing appointments. The system also includes one or more logic modules. Each logic module specifies a condition and a corresponding action. The profile may be applied to context data, such as data representing the current time, to perform the actions specified by the logic modules in response to detecting that the context data satisfies the conditions specified by the logic modules. In particular, the actions specified by the logic modules may be performed in response to detecting that the current time falls within the time period of an appointment on the calendar.

Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking inbound email messages in association with database records. A first electronic mail message received via a network from a first client device is processed, where the first electronic mail message has a header including a message identifier. The message identifier is obtained from the header and parsed such that an encrypted portion and one or more unencrypted portions are obtained, where a first unencrypted portion of the unencrypted portions includes an entity identifier associated with a first database record of a database. A secret key associated with the first electronic mail message is obtained and the first electronic mail message is authenticated using the secret key, the encrypted portion of the message identifier, and at least one unencrypted portion of the unencrypted portions of the message identifier. The first electronic mail message is stored in association with the first database record according to a result of authenticating the first electronic mail message.

Provided are an information interaction method and apparatus, and a non-transitory computer-readable storage medium. The information interaction method includes: receiving a mail sharing request sent by a sharer party based on a target mail; creating a sharing group including the sharer party and a sharee party and sharing the target mail with the sharee party according to the mail sharing request, to enable the sharer party and the sharee party to perform, based on the target mail, information interaction in the sharing group.

A system for detecting service issues within multi-sourced service data. The system includes a memory and one or more electronic processors coupled to the memory. The electronic processors are configured to receive one or more data sets in near real time, and to enrich the dataset with one or more metadata parameters, pre-clean the data within the dataset, and determine one or more data points within the dataset that are semantically similar to each other. The electronic processors are also configured to generate a similarity score for each of the semantically similar data points, and determine one or more significant clusters within the dataset within a predefined lookback window. The electronic processors are also configured to analyze the determined significant clusters to determine the existence of one or more service issues, and generate a service alert based on the analysis determining that one or more service issues are present.

A system for detecting service issues within multi-sourced service data. The system includes a memory and one or more electronic processors coupled to the memory. The electronic processors are configured to receive one or more data sets in near real time, and to enrich the dataset with one or more metadata parameters, pre-clean the data within the dataset, and determine one or more data points within the dataset that are semantically similar to each other. The electronic processors are also configured to generate a similarity score for each of the semantically similar data points, and determine one or more significant clusters within the dataset within a predefined lookback window. The electronic processors are also configured to analyze the determined significant clusters to determine the existence of one or more service issues, and generate a service alert based on the analysis determining that one or more service issues are present.

A workflow manager can be configured to present a graphical interface to an entity and display a current status of a workflow via the graphical interface. Via the graphical interface, the entity can provide one or more indications that indicate an entry condition for the workflow, one or more message communications, and one or more filter conditions. The entity can activate the workflow and cause the workflow manager to identify a user population that satisfies the entry condition and cause the user population to be presented with the one or more message communications and the one or more filter conditions of the workflow. Different user segments of the user population may be assigned to different user paths, where each user segment receives different communications based on their corresponding user paths.

A workflow manager can be configured to present a graphical interface to an entity and display a current status of a workflow via the graphical interface. Via the graphical interface, the entity can provide one or more indications that indicate an entry condition for the workflow, one or more message communications, and one or more filter conditions. The entity can activate the workflow and cause the workflow manager to identify a user population that satisfies the entry condition and cause the user population to be presented with the one or more message communications and the one or more filter conditions of the workflow. Different user segments of the user population may be assigned to different user paths, where each user segment receives different communications based on their corresponding user paths.