A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.

The display states of a display device include a first display state and a second display state with a larger display area than the first display state. An information processing apparatus includes a display controller that controls the display device, an executer that executes at least one of a first App or a second App, and an acquirer that acquires a guide image. In response to the executer executing the first App when the display device is in the first display state, the acquirer acquires the guide image in accordance with a running state of the first App. The display controller causes the display device to display the guide image in the first display state.

The display states of a display device include a first display state and a second display state with a larger display area than the first display state. An information processing apparatus includes a display controller that controls the display device, an executer that executes at least one of a first App or a second App, and an acquirer that acquires a guide image. In response to the executer executing the first App when the display device is in the first display state, the acquirer acquires the guide image in accordance with a running state of the first App. The display controller causes the display device to display the guide image in the first display state.

A distributed voice applications system includes a voice services instruction rendering agent and at least one voice services software client that is configured to provide voice applications to an individual user. A management system may control and direct the voice services rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice services software client may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice services instruction rendering agent and the management system may be interconnected via a communications network.

A distributed voice applications system includes a voice services instruction rendering agent and at least one voice services software client that is configured to provide voice applications to an individual user. A management system may control and direct the voice services rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice services software client may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice services instruction rendering agent and the management system may be interconnected via a communications network.

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.

A distributed voice applications system includes a voice applications rendering agent and at least one voice applications agent that is configured to provide voice applications to an individual user. A management system may control and direct the voice applications rendering agent to create voice applications that are personalized for individual users based on user characteristics, information about the environment in which the voice applications will be performed, prior user interactions and other information. The voice applications agent and components of customized voice applications may be resident on a local user device which includes a voice browser and speech recognition capabilities. The local device, voice applications rendering agent and management system may be interconnected via a communications network.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.