Techniques are disclosed for verifying a caller ID field of an outbound telephone call. A termination service provider call server receives a call request from a calling endpoint that includes a called endpoint telephone number, and a caller ID telephone number. The termination service provider call server determines a calling endpoint telephone number assigned to the calling endpoint and creates an in use message comprising the calling endpoint telephone number and a timestamp of when the call request was received. The in use message is forwarded to an active call database before forwarding the call request to an inbound carrier call server servicing the called endpoint telephone number. The inbound carrier call server receives the call request intended and sends a query to the active call database to determine whether the caller ID telephone number in the call request is currently in use. The active call database sets the status of telephone numbers contained in all received in use messages to in use. It then determines whether the caller ID telephone number received in the query from the inbound carrier call server corresponds to a telephone number that is currently in use. If the caller ID telephone number does not correspond to a telephone number that is currently in use, the active call database returns a fail message to the inbound carrier call server. If the caller ID telephone number does correspond to a telephone number that is currently in use but the timestamps for the call request and the query differ by more than a predetermined duration, it returns a fail message to the inbound carrier call server. If the timestamps for the call request and the query are within the predetermined duration, it returns a pass message to the inbound carrier call server. The inbound carrier call server either routes or does not route the call request to the called endpoint depending on the query results.

The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.

The present disclosure describes a system, method, and computer-readable medium for providing audio announcement of communications to a called party in a communication network. The method includes receiving communication from a calling party and performing a lookup of information relating to the calling party in a database via an Internet Protocol connection based on an identifier of at least one of the calling party and the called party. The information comprises one or more audio files. The method then provides the audio announcement to a called party based on the audio files.

A method, system, and computer readable medium comprising instructions for providing Internet protocol enabled information delivery are provided. Information from a calling party is received at an Internet protocol enabled device. A lookup of information relating to the calling party is performed in a database via an Internet protocol connection. A message is received from the database comprising information relating to the calling party.

A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

Embodiments include a system, method, and computer program product that authenticates a caller using calling party information. In an embodiment, an authentication device receives the call request and associated calling party information that includes a calling party number. The authentication device retrieves parameters associated with the calling party number, where a retrieved parameter is a number of accounts linked to the calling party number. The authentication device determines whether the number of accounts is between one and a threshold value, inclusive, and verifies that the call request originates from a location or a device associated with the calling party number. Based on the verifying and determining, the authentication device generates an authentication result that indicates whether the calling party number is authenticated. Then, the authentication device sends the authentication result to a call processing device that processes the call request from the caller according to the authentication result.

The invention provides an interrogator for obtaining information associated with a caller identification, such as a telephone number, transmitted within an incoming telephone call including: a receiving device configured to receive the incoming telephone call and to extract the caller identification from the incoming telephone call; an interrogating device configured to receive the extracted caller identification from the receiving device and to interrogate information associated with the caller identification from an external data base, which is configured to operate independently from the user voice communication device for which the incoming telephone call is intended for; and a forwarding device configured to receive and to forward the interrogated information.

Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.

A computer-implemented method includes: receiving, by a computing device, an incoming telephone call from a caller; identifying, by the computing device, a telephone number associated with the telephone call; obtaining, by the computing device, contextual data based on the telephone number, predicting, by the computing device, one or more reasons for the telephone call based on the contextual data; and displaying, by the computing device, the one or more reasons for the telephone call.

A method, apparatus and product for automatic accident detection. The method comprising: obtaining readings from a mobile device of a user carried thereby and not affixed to a vehicle in which the user is riding; determining, based on the readings obtained from the mobile device, that the user is riding in the vehicle; obtaining data from the mobile device of the user; and determining automatically, based on the data obtained from the mobile device, that the vehicle was involved in an accident.