H04M1/56

Apparatus and method for correcting an input number

The present disclosure provides a system and method for correcting an input number, the system comprising a memory having instructions stored thereon and at least one processor to execute the instructions to cause: obtaining and displaying an input number; detecting a user's error correction operation and expanding display areas of digits of the input number after the error correction operation is detected; receiving correction on the input number; wherein the receiving correction on the input number comprises: receiving a user's correction on the input number by a digit correction control, wherein the digit correction control is disposed at a position corresponding to the expanded display area of the respective digit; and the digit correction control is a digit-rolling control or a digit-increasing/decreasing control.

Integrated approach for visual dialing
09894462 · 2018-02-13 · ·

A business can register a finite state machine with a server. This finite state machine can express a tree structure of menus. The registration can cause the finite state machine to be mapped to the business's telephone number on the server. A mobile device can receive user input that manifests the intent to make a telephone call. In response to receiving the user input, the mobile device can determine that the telephone number that the user intends to call is mapped to a business's registered finite state machine on the server. The mobile device can then cause menus of selectable options, indicated in the business's registered finite state machine, to be displayed to the user in an interactive manner instead of placing the telephone call that the user intended to make.

Integrated approach for visual dialing
09894462 · 2018-02-13 · ·

A business can register a finite state machine with a server. This finite state machine can express a tree structure of menus. The registration can cause the finite state machine to be mapped to the business's telephone number on the server. A mobile device can receive user input that manifests the intent to make a telephone call. In response to receiving the user input, the mobile device can determine that the telephone number that the user intends to call is mapped to a business's registered finite state machine on the server. The mobile device can then cause menus of selectable options, indicated in the business's registered finite state machine, to be displayed to the user in an interactive manner instead of placing the telephone call that the user intended to make.

Systems and methods for authenticating a caller at a call center

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

CALL CLASSIFICATION THROUGH ANALYSIS OF DTMF EVENTS

Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.

Multi-dimensional auditory notification composition based on sender categorizations

A method for generating a multi-dimensional communication notification for notifying a user is provided. The method may include receiving a plurality of contact details for a contact entry within a contact list. The method may further include determining a plurality of categories associated with the contact entry based on the received plurality of contact details and the identified plurality of supplementary contact details. The method may also include configuring the multi-dimensional communication notification for the contact entry based on the determined plurality of categories.

Multiple service group interactions and authorizations
09883047 · 2018-01-30 · ·

A method of provisioning a plurality of applications from different application developer systems to a network provider system comprises establishing a plurality of service accounts for a corresponding plurality of application service provider systems, receiving a plurality of API interfaces from the plurality of application service provider systems, integrating, by the processor system, each of the plurality of API interfaces with a unified services platform API interface, receiving a provider API interfaces for a network provider system, and integrating the provider API interface with the unified services platform API interface. The plurality of application service provider systems provide services for use in association with a telephone number of a subscriber of telecommunication services. At least two of the API interfaces are different, and at least one of the plurality of API interfaces from the plurality of application service provider systems is not compatible with the provider API interface.

System and method for alerting a user on an external device of notifications or alerts originating from a network-connected device

Users are experiencing an increasing number of alerts and notifications on their mobile devices. When it is inconvenient or not possible to view the network-connected device, an accessory can be used to save time and avoid missing notifications. A system comprising a network-connected device and an accessory are provided to address these problems. The accessory is capable of notifying the user of alerts from the network-connected device, allowing the user to quickly be advised of alerts without needing to first interact with the network-connected device. The system includes a method to selectively filter alerts so as to avoid unnecessarily interrupting the user in cases where the network device is inaccessible. The system is also capable of pushing new interface designs and themes from the network device to the accessory to alter the appearance and configuration of its display.

Methods and systems for authenticating a user on a call

Methods and systems described in this disclosure allow customers to quickly be authenticated. In some embodiments, a device and a user verifier are associated with a user profile. When a call is received from the device, the user may be requested to input the user verifier. After verifying that the device is unique to the user and that the user verifier matches the user verifier associated with the user profile, the user may be authenticated to the call or activity.

Methods and systems for authenticating a user on a call

Methods and systems described in this disclosure allow customers to quickly be authenticated. In some embodiments, a device and a user verifier are associated with a user profile. When a call is received from the device, the user may be requested to input the user verifier. After verifying that the device is unique to the user and that the user verifier matches the user verifier associated with the user profile, the user may be authenticated to the call or activity.