A user equipment (UE) that is attempting to place a call, or is engaged in an active call, can monitor for the occurrence of soft drop conditions that may reflect a bad user experience. Upon such a soft drop condition, the UE can activate soft drop trigger. If a user provides input to manually terminate the call while the soft drop trigger is active, the UE can consider the manual call termination to be a soft drop due the bad user experience. The UE can provide a notification to a telecommunication network indicating that the manual call termination is a soft drop due to a particular soft drop condition, such that the telecommunication network can investigate and/or remedy causes of the soft drop.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

A security implant device and a method of operation of the security implant, for securing Voice over IP (VoIP) phone, the implant device disables audio input and output components of the VoIP phone in order to prevent audio eavesdropping.

Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.

A user equipment (UE) that is attempting to place a call, or is engaged in an active call, can monitor for the occurrence of soft drop conditions that may reflect a bad user experience. Upon such a soft drop condition, the UE can activate soft drop trigger. If a user provides input to manually terminate the call while the soft drop trigger is active, the UE can consider the manual call termination to be a soft drop due the bad user experience. The UE can provide a notification to a telecommunication network indicating that the manual call termination is a soft drop due to a particular soft drop condition, such that the telecommunication network can investigate and/or remedy causes of the soft drop.

A user equipment (UE) that is attempting to place a call, or is engaged in an active call, can monitor for the occurrence of soft drop conditions that may reflect a bad user experience. Upon such a soft drop condition, the UE can activate soft drop trigger. If a user provides input to manually terminate the call while the soft drop trigger is active, the UE can consider the manual call termination to be a soft drop due the bad user experience. The UE can provide a notification to a telecommunication network indicating that the manual call termination is a soft drop due to a particular soft drop condition, such that the telecommunication network can investigate and/or remedy causes of the soft drop.