Communications equipment for use by a call center to enable communications between the call center and one or more user devices is provided, with the communications equipment comprising audio processing circuitry for processing audio signals received from the user devices over a communications network, wherein the processing circuitry is configured to perform acoustic echo cancellation and/or noise suppression and/or dereverberation processing on the received audio signals to cancel acoustic echoes and/or suppress noise and/or suppress reverberation that is present in the audio signals received from the user device.

Communications equipment for use by a call center to enable communications between the call center and one or more user devices is provided, with the communications equipment comprising audio processing circuitry for processing audio signals received from the user devices over a communications network, wherein the processing circuitry is configured to perform acoustic echo cancellation and/or noise suppression and/or dereverberation processing on the received audio signals to cancel acoustic echoes and/or suppress noise and/or suppress reverberation that is present in the audio signals received from the user device.

A system and method of matching reverberation in teleconferencing environments. When the two ends of a conversation are in environments with differing reverberations, the method filters the reverberation so that when both signals are output at the near end (e.g., the audio signal from the far end and the sidetone from the near end), the reverberations match. In this manner, the user does not perceive an annoying difference in reverberations, and the user experience is improved.

A system and method provides for multi-party communication including engaging a network communication engine from a mobile communication interface and providing a user identification and a location indicator to the network communication engine. The method and system further includes receiving in the mobile communication interface a plurality of communication channels based on at least one of: the user identification and the location indicator and in response to a user selection of a selected communication channel, transmitting a channel engagement request to the network communication engine requesting connection of the user to the selected communication channel.

In accordance with an aspect of the disclosure, an electronic device comprises a communication circuitry configured to establish a voice call with an external electronic device; a microphone; a memory configured to store a first sound quality enhancement parameter; and a processor, wherein the processor is configured to: obtain an audio signal associated with speech through the microphone, during the voice call; transmit, to a server, voice data based on the audio signal when the ratio is within a first range; transmit, to the server, noise data based on the audio signal, when the ratio is within a second range; receive an updated sound quality enhancement parameter from the server with the communication circuit during the voice call; and adjust the first sound quality enhancement parameter stored in the memory, based on the updated sound quality enhancement parameter received from the server.

In example implementations, an apparatus is provided. The apparatus includes a microphone, a radar, a memory, and a processor in communication with the microphone, the radar, and the memory. The microphone is to receive audio signals. The radar is to collect data on users in a location. The memory is to store known body positions associated with having a side-conversation. The processor is to determine that a user is having a side-conversation based on the data collected by the radar compared to the known body positions associated with having a side-conversation and filter noise associated with the side-conversation received by the microphone from a direction associated with the user.

A video conferencing system and a method of removing an interruption thereof are provided. The method includes the following steps. A video conference is activated and a video stream is obtained through an image capturing device. A deep learning model is used to detect at least one first image object in a first video frame of the video stream. Whether the at least one first image object is an interruption object is determined. The at least one first image object is removed from the first video frame in response to the at least one first image object being determined to be the interruption object.

Systems and methods for collecting and transmitting insurance data using an IVR system are described herein.

Systems and methods for collecting and transmitting insurance data using an IVR system are described herein.

In example implementations, an apparatus is provided. The apparatus includes a microphone, a radar, a memory, and a processor in communication with the microphone, the radar, and the memory. The microphone is to receive audio signals. The radar is to collect data on users in a location. The memory is to store known body positions associated with having a side-conversation. The processor is to determine that a user is having a side-conversation based on the data collected by the radar compared to the known body positions associated with having a side-conversation and filter noise associated with the side-conversation received by the microphone from a direction associated with the user.