Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing process of an artificial intelligence AI robot, to obtain an interaction text of the call, where the interaction text includes a recognition result of a user question and a reply to the user question; obtaining a service level value of the AI robot for the call based on the obtained interaction text; and when the service level value meets a first condition, performing an intervention operation on the call by using a target agent device.

The present disclosure provides details of a system and method for detecting and monitoring a contraband device including communication devices by utilizing a combination of mobile devices, fixed monitoring devices, and a contraband monitoring center. The mobile devices include smart phones or tablets that are borrowed, rented, or purchased by an inmate from a correctional facility. These mobile devices are configured to detect, monitor, and intervene in the communications of target devices. Further, the mobile devices are configured to communicate with fixed monitoring devices located throughout the correctional facility in performing intervention operations. The contraband monitoring center may also be utilized in the coordination, monitoring, and intervention of target devices.

The disclosed computer-implemented method for protecting users may include (i) detecting, by a sensor component, an electromagnetic signal radiating from an eavesdropping device, (ii) receiving, by a mobile computing device, information identifying the electromagnetic signal, and (iii) displaying, by the mobile computing device, an augmented reality display that overlays a visual indication of a location of the eavesdropping device on an image captured by a camera of the mobile computing device to enable a user to locate the eavesdropping device. Various other methods, systems, and computer-readable media are also disclosed.

An example method includes providing third party access to listen to a call and the ability to inject audio into an isolated audio portion of the call by using a switch controller within a mobile virtual network operator (MVNO) platform. The switch controller can to separate a call into multiple audio portions. The example method can further include collecting and warehousing call metadata and providing access to isolated audio portions via an external database, web object, API, etc.

An example method includes providing third party access to listen to a call and the ability to inject audio into an isolated audio portion of the call by using a switch controller within a mobile virtual network operator (MVNO) platform. The switch controller can to separate a call into multiple audio portions. The example method can further include collecting and warehousing call metadata and providing access to isolated audio portions via an external database, web object, API, etc.

An approach is provided in which an information handling system invokes a conferencing session over a computer network between a first user utilizing a headset and one or more second users. The information handling system detects an audible interruption from a third user proximate to the first user, while the headset inhibits the first user from detecting the audible interruption. Next, the information handling system sends an interruption notification to the first user in response to determining that the audible interruption matches at least one of a set of notification triggers corresponding to the first user. In turn, the information handling system captures a dialog between the one or more second users in the conferencing session in response to the first user accepting the interruption notification.

An approach is provided in which an information handling system invokes a conferencing session over a computer network between a first user utilizing a headset and one or more second users. The information handling system detects an audible interruption from a third user proximate to the first user, while the headset inhibits the first user from detecting the audible interruption. Next, the information handling system sends an interruption notification to the first user in response to determining that the audible interruption matches at least one of a set of notification triggers corresponding to the first user. In turn, the information handling system captures a dialog between the one or more second users in the conferencing session in response to the first user accepting the interruption notification.

A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

A local network call handling device is configured to establish multiple concurrent call sessions between local network end devices and an external network. When a prioritized end device attempts to establish a call session, the call handling device may initially determine if a first call session identifier is available. If so, the call session can be established using that first identifier. If the first identifier is in use for a call session of another end device, the call handling device may either use a different call session identifier for the prioritized end device session or may drop a pre-existing call session to free an identifier for use in connection with the prioritized end device.

A user interface for virtual assistant interactions on a telephony device may be provided. First, a plurality of lines associated with the telephony device, including a designated line for a user and a shared line for a virtual assistant, may be displayed through the user interface. Next, in response to receiving an incoming call to the designated line, a plurality of features associated with handling the incoming call, including an assistant feature to direct the incoming call to the virtual assistant, may be displayed through the user interface. Then, in response to the incoming call being directed to the virtual assistant, a plurality of features associated with managing a conversation between the virtual assistant and a caller during the incoming call may be displayed through the user interface. After the incoming call has ended, a call history associated with the incoming call may be displayed through the user interface.