A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.

Certain aspects of the disclosure are directed to template-based management of telecommunications services. According to a specific example, a VoIP server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The VoTP server includes a call control engine that is configured to provide a private branch exchange (PBX) for the client entity, and identify at least one call control template written in a second programming language. The call control engine is further configured to control call routing by the PBX and for the VoIP telephone call by executing the call control template to identify at least one data source that corresponds to a call property for the VoIP telephone call, retrieve data from the data source, and implement one or more call processing functions specified by the call control template as being conditional upon the retrieved data.

A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

A communication system, and a construction method and a communication method thereof are provided. The communication system includes a relay server and a plurality of communication nodes. The relay server is in signal connection with the plurality of communication nodes, the plurality of communication nodes respectively store routing links for connection to the relay server, and the relay server stores routing links respectively corresponding to the plurality of communication nodes. The plurality of communication nodes are in signal connection with a plurality of groups of terminals in one-to-one correspondence. The relay server provides communication connections for terminals connected to different communication nodes.

A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.

Novel tools and techniques are provided for implementing management of routing across multiple voice or data networks with separate routing masters. In various embodiments, in response to receiving a request to establish a call between a calling party in a first network and a called party in a second network, a computing system might receive a first set of network information from a first routing database(s) that is operated by a first service provider and a second set of network information from a second routing database(s) that is operated by a second service provider separate from the first service provider; might analyze the received first and second sets of network information to generate a unified routing model for optimizing routing of the call through the first and second networks; and might establish the call through a selected optimized route based on the generated unified routing model.

A method for automated authentication of a user VoIP phone supported by a Private Branch eXchange (PBX) configuration server is provided. A VoIP phone or a VoIP supported device is configured for an automated authentication by a vendor. The authentication method does not require manual entry of authentication data by a user. The unique VoIP phone authentication data can be provided by the vendor in a form of a MAC address. Additionally, the vendor can assign a digital certificate (containing public and private encryption keys) signed by the vendor to the VoIP phone. In this case, the VoIP phone vendor serves as a trusted authority. Thus, the VoIP phone automatically connects with the configuration server and the authentication transformation server (ATS) and the address where the VoIP phone sends the authentication data upon connection to the network is determined by the ATS.

Certain aspects of the disclosure are directed to template-based management of telecommunications services. According to a specific example, a server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The server includes a call control engine that is configured to provide a private branch exchange (PBX) for the client entity, and identify a call control template written in a second programming language. The call control engine is further configured to control call routing by the PBX, by executing the call control template to identify at least one data source that corresponds to a call property for the VoIP telephone call, retrieve data from the data source, and implement one or more call processing functions specified by the call control template as being conditional upon the retrieved data.

On premises gateways located within organization sites interconnect VoIP systems, the public switched telephone network (PSTN), Private Branch Exchanges and other telephony infrastructure.